Ditto many other reviews, really great staff, super fast, efficient, humorous even. The car was older but drover well, clean, did the job perfectly. Far cheaper than competitors and if anything better... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Second time hiring from Yes Rentals - very professional, car hire very reasonably priced. In a great location, on bus route from Onehunga where I was staying. Staff very kind, and allowed me to take t... See more
Company replied
Hi Team, Had wonderful experience collecting Car from your ground staff RAN & he did good job up upgrading Car. RAN seems to be very customer friendly & courteous, thank you!
I had a fantastic experience with Yes Rentals! Their service was truly excellent — the staff were incredibly friendly and patient, and everything from the airport pickup to the check-in process was sm... See more
Company replied
Company details
Written by the company
Yes Rentals is the fastest growing car rental in New Zealand. Our staff team shaped from a group of people who love to travel and love life, Yes Rentals adheres to the service concept of treating every customer with the most professional and enthusiastic attitude, and insists on providing the most complete and cost-effective car rental experience for every traveler. Since its inception, Yes Rentals has been receiving positive feedbacks from every customer. All our stores are located around the airport area, which helps the pick-up and return process convenient and efficient. The multilingual customer service, 7/24 hour emergency assistance line, unlimited kilometers, no hidden cost, and zero risk insurance package are always there to support you throughout your trip. New Zealand is a beautiful place for you to enjoy and welcome to drive around to experience the world of natural. We look forward to seeing you in our Yes Rentals store. For no-nonsense NZ car hire at a fair price, trust Yes Rentals. Yes Rental is looking forward to seeing you!
Contact info
152 orchard road, 8053, Christchurch, New Zealand
- +64 34202878
- info@yesrentals.co.nz
- yesrentals.co.nz
4.0
Great
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 month
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Never again
My experience with Yes Rentals in Queenstown was very disappointing.
Communication was extremely difficult. The staff member at reception was unable to clearly communicate in English, making it almost impossible to understand why my officially translated driver’s licence was not being accepted. I was initially pressured to pay for a translation through their own service, even though I had already provided an official translation. At that point, I did not understand the real issue and ended up paying for their translation service.
Only afterwards did she explain that she had not seen the official stamp on my translation. If she had asked me, I could have easily shown it. By the time I understood the problem, I had already been pushed into purchasing a new translation from their service. I could not request a refund, as she barely understood English, which made proper communication impossible. As a result, I ended up paying twice for a translation.
The car itself was fine, but the phone holder provided did not work.
Overall, the customer service was poor and the whole experience was frustrating. I would not use this rental company again.
4 August 2026
Unprompted review
Friendly and helpful staff
Friendly and helpful staff. Quick and easy pickup and drop off. We had a great little Toyota Aqua hybrid, which was cheap to run and didn’t miss a beat.
11 July 2026
Unprompted review
Reply from YES RENTALS
Thank you so much for your review!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Very unwilling to help on the phone
Very unwilling to help on the phone. Live Chat sends you around in circles and is a waste of time. On the phone they tell you to go to the website, on the website they say to call them where they tell me ambiguous answers and say that they “maybe” able to help when they know I needed urgent attention. Because I said I needed to know today, they said they can help if I send them through details of my licence and pick up/drop off, I followed their instructions and sent through an email with details as requested, only to be told on the phone once again that they can’t help, which was a real waste of my time, and by this point I just wanted to share my experience their team, but they kept trying to tell me they couldn’t assist with my booking rather than letting me share my experience. The systems and processes in place are ruining the whole customer experience. It seems like the people on the phone don’t care and don’t want to do any work, nor does it seem like they want to make the company any money. Only after saying I would share my feedback online did they actually tell me they could assist me, but by then it was too late. Disappointing they couldn’t offer the assistance I needed earlier. They later tried to request I take this rating down. Yet I still think it’s relevant, because I wanted to provide them with my feedback on my experience as a whole, instead they kept explaining things I was no longer requiring help for (like they have continued to do in their response to this rating). To reiterate, I wanted to share with them my experience and feedback, and they still (to this day) kept referring to their after hours policies. That’s not what I was rating you about!! I’m rating based off poor customer experience.
30 June 2026
Unprompted review
Reply from YES RENTALS
Thank you for your feedback. We’re sorry to hear that the communication felt frustrating and unclear.
After reviewing the matter, we would like to clarify that our after-hours pickup service must be arranged in advance. For same-day bookings, especially outside normal business hours, we are usually unable to guarantee this service.
However, our team did try to see whether there was any possible way to assist you by checking with the relevant staff to see if someone could be available at the branch late at night. We’re sorry this was not explained clearly enough at the time, and we understand why the process felt disappointing.
We appreciate your comments and will review our communication process so urgent enquiries can be handled more clearly in future.
Reply from YES RENTALS
Thank you so much for your 5stars review!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Reply from YES RENTALS
Thank you so much for your 5stars review!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Really wish we had read some of these…
Really wish we had read some of these reviews, before hiring with this company on multiple occasions. Avoid using YES rentals at all cost. We are seeking legal action & advise from Consumer Guarantee & Fair trading Act protections.
Misinformed & wrongly charged.
21 June 2026
Unprompted review
Reply from YES RENTALS
Thank you for your feedback. However, sorry, we don't know what issue you're referring to. We'd be happy to communicate with you and resolve it.
friendly staff
11 May 2026
Unprompted review
Nice service
Nice service, easy and well communication, a nice place to rent the car.
22 June 2026
Unprompted review
Reply from YES RENTALS
Thank you so much for your 5stars review!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Be careful booking this car rental
Be careful booking this car rental! I had a very bad experience during my holiday. I paid double of amount when I arrived there as they don’t accept my booking online! I showed everything including the receipt but they didn’t accept it. Tried to contact the agent DiscoverCars but I don’t accept there explanation! I tried to get the refund but no refund at all!!! I paid $170 for a very old car!!! Very upset and it ruined our holiday!!!
7 June 2026
Unprompted review
Reply from YES RENTALS
Thanks for your review. But sorry, if you’re one of our guests, you can flick us an email at info@yesrentals.co.nz and we’ll do our best to sort things out for you. Sweet as.
We had great customer service and they…
We had great customer service and they have a free shuttle to the airport
9 June 2026
Unprompted review
The Car is a little old but driving is…
The Car is a little old but driving is in good condition. Engine running fine and service instruction is clear.
9 June 2026
Unprompted review
Overall good service
7 June 2026
Unprompted review
Reply from YES RENTALS
Thank you so much for your 5stars review!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Very helpful staff and was able to…
Very helpful staff and was able to check the car in after hours. Would hire from here again %100!
5 June 2026
Unprompted review
Reply from YES RENTALS
Thank you so much for your 5stars review!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Reply from YES RENTALS
Thank you so much for your 5stars review!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Excellent rental
Lovely modern car, easy online check-in, excellent value for money, shuttle to and from airport was quick and easy.
1 June 2026
Unprompted review
Reply from YES RENTALS
Thank you so much for your nice 💕❤feedback!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
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