Yesoul Fitness Reviews 

Had this treadmill a few weeks now, the 21.5 inch screen is why I got it. Rotating it for floor stuff is surprisingly useful. Setup was easy enough but you’ll need help with the screen. Auto incline works smooth during classes, and the brushless motor is way quieter than my old one. Cast my phone’s fitness app to it with no lag. Solid for the price and does what I need for daily runs.

This should be zero stars.

They do not monitor their inventory so you might be stuck waiting for a product that is actually out of stock. Even when you have an email confirming your refund request due to no inventory, they’ll magically end up sending you the product.

If you no longer want their product after you were already promised a refund, it’s still on you to pay the restock fee. You also have the option of refusing the order you were told was out of stock. Don’t forget, you have to start the return process right away. Why? Because after 14 days you’re stuck with the product you were told was out of stock and no longer want.

Did I mention they said I was going to get a full refund because their product was out of stock?

Don’t let social media fool you, this company is very shady.

Bought the G1 max bike, super happy with it. Well built and feels very sturdy.

Very good spin bike easy to set up. Delivery service was very good

If I could provide 0 stars for customer experience I would.

I purchased a treadmill because of good reviews and the initial belief that it qualified for free shipping because I live in a capital city so surely it wouldn’t count as a remote location, I was wrong $150 shipping to Perth. I thought fair enough it’s EOFY and the treadmill is 50% off and it’s in stock, so I went ahead with the purchase.

Fast forward a week I still haven’t received a tracking code, so I reach out to ask where it is, my first response is that it’s in another warehouse and that if I wanted to receive my item without delay I’d need to pay another $25. I said no and on principle I wouldn’t pay another cent as this is scummy behaviour from an online retailer. They explain this is an error and offer me 3 months free membership, but they provide no delivery ETA.

I email them again asking for a delivery ETA and they reply saying they actually don’t have any stock in country, weird they would have happily taken $25 without it improving my delivery timeframes, anyway as I did in my previous correspondence I ask them to process a refund because they cannot meet the delivery expectations they set during purchase.

Now I’m getting no reply and it seems the only way to get this company’s attention is to post a bad review here.

To the owners of YESOUL do better! Fix your shipping policy to inform customers where free shipping isn’t applicable, an actual list of locations. Stop emailing customers after purchase requesting delivery fees, I’ve never experienced this in my life it’s a total wtf and made me believe it’s a scam. Fix your stocking levels so customers are informed when things run out of stock and implement stock holds when customers make their purchases. Fix your customer service when a customer is unsatisfied with the experience process the refund.

Right now you are a company that looks like a scam.

#UPDATE 21/07/2026#

As an update to my initial review, yes posting here did illicit the expected reaction of a company trying to maintain a good reputation.

My refund was processed in full but they initially must have misunderstood my intentions after telling me that the customer service representative involved had been punished.

I explained I did not wish for anyone to be punished for the failings of their company to provide goods to their customers.

As an act of goodwill they sent me a massage gun free of any charge which I do appreciate and it seems to be of good quality, but it’s early days.
It comes in a nice box, has a premium feeling carry case and is charged with a USB-C cable, will it last though?

I asked them to make their Australian shipping policy more transparent and they have done so, so they do seem to want to improve their service.

I also hope that their online inventory reflects their local warehouse inventory so people are not misled on delivery timeframes.

Will I shop with YESOUL in the future? Probably not, once burned twice shy!

⭐⭐⭐⭐⭐ A True Game Changer!

After a knee injury ended my running days, I struggled for years to find a workout that challenged me physically while giving me the same sense of accomplishment I used to feel after a great run. I tried treadmills and several exercise bikes, but nothing ever kept me motivated until I purchased the Yesoul G1M Plus.

This bike has completely changed my fitness journey. The build quality is outstanding, the ride is incredibly smooth, and the resistance provides a serious workout for every fitness level. What truly sets it apart, however, is the Yesoul app. The guided workouts, scenic rides, structured training programs, and progress tracking make every ride engaging and purposeful. Instead of simply exercising, I now feel like I'm training toward something.
For the first time since my injury, I actually look forward to working out again. I'm already seeing improvements in my fitness, endurance, and overall well-being, and I finish each ride with the same sense of accomplishment I once found through running.

If you've been searching for an indoor bike that delivers an exceptional workout while keeping you motivated and coming back for more, I wholeheartedly recommend the Yesoul G1M Plus. For me, it has truly been a game changer. More than just helping me regain my fitness, this bike has helped me rediscover the joy, confidence, and discipline that come from challenging myself each day.

I have been very pleased with the customer service of Yesoul Fitness. I initially had a couple of questions regarding set up so I reached out to Yesoul. I had a response in about 24 hours and they answered my questions. They then followed up again the next day to make sure my issue was resolved. Very pleased with their service. Now regarding the fitness bike. We are quite pleased with the quality of the bike and how smooth and quiet it is. We have used it everyday since we got it a week ago and so pleased with the product. It was recommended to us by our Chiropractor. Great product. I recommend it for a fitness bike. Good job Yesoul. Thanks!

The Yesoul Treadmil is excellent , the design ,screen monitor ,powerfull ,I'm very happy with this product 5/5 .

Worst company I have ever dealt with. They knowingly ship with a courier that has nothing but 1 star reviews, tell you that the tracking is unreliable and you will have to constantly ask the courier for updates. When the bike arrived, the bike seat cover was not in the box. The bike did not work, I asked to send it back for a full refund, they insisted if they sent me a new magnet it would work, it didn't. I had already asked for a refund over 10 times at this point, and they told me they were sure if they sent me another part it would work that time. They made it almost impossible for me to return the bike and get my money back, even though their website states you can send it back for any reason within 14 days. Finally got my money back after having to raise a chargeback, do not use this company. Took weeks and weeks of arguing before I could resolve my issue. Ordered another bike from elsewhere, came the next day and works perfectly.

Bike quality is excellent and the riding experience is great. Speakers are loud and really helps the time pass by quickly.

I recently bought a Yesoul indoor training bike, complete with monitor. From ordering to delivery & current support from customer service has been excellent.
The bike is very good, a comfortable ride. Mirroring links to mobile & works well, the training programmes give lots of choice at all levels. Achievements are recorded in your profile.
I would recommend the Yosoul indoor bike, as a value for money option.

I am an elderly man living on a small fixed income suffering from peripheral neuropathy. I purchased a treadmill from Yesoul which took me a long time to put together because it was poorly made. When I did the electrical parts did not work. So I had to break it down and repackage it to send back to Yesoul. UPS came by and picked it up and charged me $15.15 to return to Yesoul. I was annoyed and began over FIVE months of emails trying to retrieve my $15.15. Yesoul had a customer service man called Jim and he gave me every reason why he could not get me my $15.15 back to me. This is a big company that has no idea how to treat people. My advice to anyone thinking of buying from Yesoul DO NOT. Go with a reputable company that puts it customers first.

Advertise items and packages online and via targetted emails but unable to buy as you get a Page Not Found error when trying to do so. In reporting this to Yesoul I'm told the product I want is no longer available in Australia but no reason why this is. Poor marketing and, if this relects their product support, poor comany.
As an addendum, Yesoul replied to this review stating that the product I was interested in might have been in an older campaign. Then why was it still on offer in an email I received only yesterday. They seem to have no control of who they target with what. Take some responsibility Yesoul and ensure you market what you have to offer properly in each country and not send spam emails that show products we can't buy.

I personally have the bike and rower from Yesoul. It sure is nice being able to work out from home and avoid busy gyms. The equipment is top-notch and delivers a great value. Looking forward to picking up a treadmill next for an extensive review.

This product was easy to put together and easy to use once set up. Also the customer service was great and helped me out when I got conflicting emails.

I’ve been using the Yesoul G1M MAX for a while, and overall it has been a great addition to my home workout routine. I wanted an exercise bike that would make indoor cycling more engaging, and this one has definitely made it easier for me to stay consistent.

The 21.5-inch FHD screen is one of my favorite features. It’s large, clear, and much more comfortable than using a phone or tablet during workouts. The rotatable screen is also very practical, especially when I want to follow stretching, warm-up, or off-bike exercises.

The sound quality also surprised me. The dual 30W front-to-rear surround sound makes music and classes feel much more immersive. It creates a motivating atmosphere and makes the whole workout feel less boring, which really helps when exercising at home.

I also like that the bike is compatible with my favorite apps. I can choose different types of content depending on my mood, whether it’s a workout class, music, or video. The screen mirroring feature is another big plus, because I can easily mirror content from my own devices and ride at my own pace.

Overall, the G1M MAX feels stable, well-designed, and enjoyable to use. It combines fitness and entertainment in a very natural way. For anyone who wants a more immersive and flexible indoor cycling experience at home, I would definitely recommend the Yesoul G1M MAX.

Really enjoying using my Yesoul G1M Plus Bike; it's a really good exercise bike that offers value for money and delivers on quality and performance. I'd highly recommend this bike. I've had mine for over 6 months now.

I recently purchased fitness equipment from Yesoul, and I am absolutely blown away by the entire experience from start to finish. If you are on the fence about upgrading your home gym, look no further!
The equipment itself is nothing short of incredible. It feels remarkably sturdy, well-constructed, and designed with the user in mind. The performance is smooth, quiet, and rivals the commercial-grade machines you would find in a high-end gym. It has completely transformed my daily workout routine.
One of my biggest worries when ordering heavy fitness gear online is how it will arrive. Yesoul clearly prioritizes protecting their products. The packaging was meticulous—every single component was securely wrapped, cushioned, and perfectly arranged in the box. It arrived in pristine condition without a single scratch or dent.
The turnaround time was shockingly fast! I expected to wait a few weeks for such a large item, but it was dispatched quickly and arrived well ahead of the estimated delivery date. The tracking was accurate, and the entire shipping process was seamless.
What truly sets Yesoul apart is their customer support. They were incredibly responsive, proactive, and genuinely helpful. Whether it was answering a quick question about assembly or just keeping me updated on my order status, their team went above and beyond to ensure I was completely satisfied.

Great product, very well made and they have extremely helpful customer support with rapid response time with whatever you may need. Highly recommend.

The Bike is nice, I was a spinning instructor many years and wanted one for my home as I got older. This is perfect, and was simple easy instructions to assemble. Shipping was also pretty quick and faster then expected. Also was a good value for the price.