Yes Hearing Reviews 

I am very happy with the Starkey hearing aids that I received from Yes Hearing. These aids handle crowd, restaurant, and wind situations much better than my previous aids.

Yes Hearing and my contact person, Leyla, patiently answered all my questions and promptly delivered the new aids.

I want to put in a kind word to audiologist Tina who remotely fit and adjusted my aids. Tina took the time to be sure the final adjustments were the best possible for my hearing. It was greatly appreciated.

I also want to say thanks to Yes Hearing for having their call center in the USA. Anybody with hearing impairment knows how hard it is to understand foreign accents. The staff I worked with at Yes Hearing were skilled and professional and represented their company well.

The free trial wasn't free! I am concerned that others may find, as I did, that the company does not advise of hidden charges. When I determined the hearing aids were not for me, I was told there would be a restocking charge. I was told by three different employees at Yes hearing, three different charges, and resons for the charges. I am still waiting for the sales director to send me proof of my signature on this " agreement "

I love my hearing aids, big improvement over my old ones and David (the person who helped fit and adjust my hearing aids was wonderful

Yes Hearing did NOT send anyone to my home for a hearing test and fitting. I have been having problems with the hearing aids and they now claim they do not have loaners, despite telling me they did before delivery. I received NO manual or instructions at all. They have no one here who can service them and want me to send them back to New Jersey. (from Iowa) The period of time was mentioned to be 3-5 days, then 5-7 days and the paper work says if you don't hear anything after 14 days to call them. They wanted me to purchase a set of over-the-counter aids to use while mine are away. I have received unacceptable service and the situation has not yet been resolved. (6/21/23)

Price and the customer service reviews convinced me to go with YesHearing. The customer service experience I’ve received since my purchase has been nothing short of phenomenal.

It was a simple to get fitted for the hearing aids. That and saving 60% over the same brand of hearing aids it’s no brainer

So easy and I never had to leave my home! I highly recommend and saved a lot of money too! Everyone was so nice and made the process so simple. I love being able to hear better and glad I chose Yes Hearing.

The hearing aid price I paid was over $2000.00 cheaper than from a brick and mortar place. Only thing that stops me from give 5 stars is an issue I am having getting a device I was told would be free and shipped overnight. It's been close to 4 days and no device or tracking number. I called my support person and even she can't understand why it hasn't shipped yet. I feel not being told there is a delay or the reason why is not good customer service practice. At least it hasn't cost me any money. Other than that the service has been great.
Updated 5/11/23. Just got a call explaining the delay. The device was shipped to my hearing aid servicer instead of me. They said they will send him a shipping label so he can send it to me and I won't have to wait until my follow-up appointment date. So we shall see how that goes.
Updated 5/15/23. Finally tracking information from Fedex.supposedly shipped 5/11/23. FedEx just shows shipping label created then, but they haven't received the package yet. FedEx shows label shows being shipped 2 day overnight. Obviously over 2 days and FedEx shows they haven't even received the package yet. This is starting to sound like a never ending saga.
Update 5/21/23. Finally received the free device. My hearing aid service person tried to get it to work right
Even he said he sees why they offered this item for free. It only works on Apple devices not Android. Of course I only have Android devices. At least it didn't cost me a dime and was more of a whistle and bell anyways. The service person got my aids working perfectly and I love them. Guess that's 75% win.

This is a small time, fly by night start up company, who is quick to take your order and then issues substandard service after that. Buyer beware, as we still haven't received our money back. Sham operation if you ask me.
4,000 and no customer care or service

Yes hearing provided timely technical assistance that I needed with my hearing aids the staff was very professional and very helpful I appreciate the attention that was given to solve the problem.

Initially received hearing aids that stopped working after 3 months. YesHearing was satisfactory in negotiations in replacing them with a different product one day after warranty expired.

Yes Hearing lied to me. The salesperson said I would get 2 years of service which included aid adjustments and supplies. After my purchase, the Yes Hearing customer service contact also repeated that I would get 2 years of service, including supplies. So, when I needed to resupply my wax filters, I contacted Yes Hearing who THEN said, they only supply supplies for 3 months! They tell me one thing until they get my $4000 and then they say another after they get it. This kind of bait and switch is the kind of thing that online companies like Yes Hearing think they can get away with, even if it is illegal. Don't let them lie to you. Go to a reputable hearing aid retailer and avoid getting ripped off like I did.

I recently had an issue with my left ear Phonak Audeo P90 R hearing aid. The issue was identified and I was sent a new receiver. Hailey and Kyra were both very helpful with resolving my concerns to my complete satisfaction.

Hailey Tappan provides superb service in her role. She as the PCC Lead was/is outstanding. She educated me on her role, made sure I received my hearing aids in a timely manner, setup appointments with Emily Camacho (Audiologist), answers questions and follows up on request that I require.
Emily Camacho is a wonderful Audiologist. She gave me a hearing test, setup and installed programs on my hearing aides, gave me specific instructions on how to use and maintain my hearing aides. Emily is very pleasant, patient, easy to understand and follows up on things that require action.

Yes hearing has staff that goes above and beyond the call of duty. There was no one in our area to help us but they worked and found someone. Tim came out and made sure everything worked and I could hear. My hearing is really bad I thought there was no hope. Laura worked diligently till she found the best product for me. As I need a mic to hear family with. I would recommend this team to anyone. I have never felt so good about a place before. Didn’t rush me and are there to help you. Thanks so much for help me hear my family again. I can hear things I had forgotten about. Thanks again.

How has this finally happened? An honest, bend-over-backwards to help, friendly place to buy highest quality hearing aids at the most reasonable price anywhere. Don't take my word for it, call them and find out. I've been ripped off by Miracle Ear, Costco and United Health Care (a company I love). I've tried 4 over-the-counter amplifiers. YEA -- YES HEARING -- YEA!!!

Larry, Laura, David,
--The Yes Hearing Team that serviced my purchase.--
After a month of use, everything about the Phonak hearing aids purchase has met or exceeded expectations. As a team you could not have done anything better.
Thank you.
Fred

There was excellent and consistent follow-up to my query whether Starkey had a TV adaptor compatible with my LMC Edge AI 2400 hearing aids and my TOSHIBA Integrated High Definition Led Television that was purchased in 2014. After searching, YesHearing found a newly available Starkey TV adaptor, and the audiologist who programmed my hearings aids when I first bought them came and installed the TV adaptor and adjusted my hearing aids to interact with the adaptor.

I have so please by yes hearing had issues with my first set of hearing aid laura had a secound set sent out and kristian walked me though setting up my secound set
I appreciate the follow up calls from laura

I was not easy to fit. I tried multiple hearing aids. Randi was exceptionally patient and professional. I highly recommend her for her great attitude, patience and professionalism.