YES Car Hire  Reviews 36

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

After a few bad experiences with other car hire companies we have used Yes Car Hire a few times now and found them excellent. Booking in was straightforward, the car was clean and prices were good... See more

Company replied

Rated 5 out of 5 stars

I was searching for car hire options at Faro Airport, and Yor Car Hire came up at the top of my list due to the high reviews and the lower price compared to other companies. Based on my own expe... See more

Company replied

Rated 5 out of 5 stars

Rented a van from Yes Car for a golf vacation for 8 people. The online booking was smooth and when we arrived three months later, everything was in order. I was impressed with the staff at pick up, ve... See more

Company replied

Rated 5 out of 5 stars

I have been very impressed with the prompt service and ease of use with quality vehicles. The pick up is on Faro airport with no need for a shuttle. The customer services are excellent on site and he... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

YES Car Hire is a fully registered car rental company based in the Algarve, Portugal, proudly serving all major cities and destinations across the region — including Faro, Albufeira, Portimão, Lagos, Vilamoura, and more. We offer a wide range of rental cars at competitive prices, from economy vehicles to family-sized cars and SUVs, ideal for both holidaymakers and business travelers. Our mission is simple: provide excellent service, unbeatable value, and a 100% hassle-free experience to every customer. At YES Car Hire, we’ve digitalized our entire booking and check-in process to ensure you spend less time waiting and more time enjoying your trip. Our online car hire system is fast, transparent, and easy to use — with no hidden fees, no long queues, and no unnecessary paperwork. Whether you’re arriving at Faro Airport or staying anywhere in the Algarve, we make car rental simple, quick, and reliable. With YES Car Hire, you’re guaranteed: • Affordable Algarve car rental prices • Fully digital and contactless service • Fast pick-up and drop-off • Clean, modern, and well-maintained vehicles • Friendly customer support Book with confidence and discover why YES Car Hire is one of the top-rated car rental services in the Algarve. Your time matters — and we make sure you don’t waste it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very good service and price.

Very good service and price.
Car also is very nice.

21 March 2026
Unprompted review
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Reply from YES Car Hire

Dear Elco,

Thank you very much for your kind words!

We’re really happy to hear that you were satisfied with both the service and the price, and that you enjoyed the car as well.

We hope to welcome you again on your next trip to Portugal!

Kind regards,
Robbie
Yes Car Hire

Rated 5 out of 5 stars

Very efficient

Very efficient, friendly and professional service. No waiting, and the car was excellent. Highly recommended

14 March 2026
Unprompted review
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Reply from YES Car Hire

Dear Scott,

Thank you very much for your fantastic review!

We’re delighted to hear that you found our service efficient, friendly and professional, and that everything was smooth with no waiting. It’s also great to know you were happy with the car.

Your recommendation means a lot to us, and we truly appreciate it.

We hope to see you again soon in Portugal!

Kind regards,
Robbie
Yes Car Hire

Rated 5 out of 5 stars

Everything was fast and smooth👍

14 March 2026
Unprompted review
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Reply from YES Car Hire

Hello Sami,

Thank you very much for your feedback.

We’re very pleased to hear that your experience was fast and smooth. It’s always great to know that our service made your rental simple and hassle-free.

We truly appreciate your trust and would be happy to welcome you again on a future visit.

Kind regards,
Robbie
Yes Car Hire

Rated 5 out of 5 stars

Fast line and they help you really…

Fast line and they help you really professionally. Easygoing and the don’t scam like many other companies. The prices are really good and cheap. I rent a seat Ibiza and it was like €9 a day! Next time I will rent again 100%

5 March 2026
Unprompted review
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Reply from YES Car Hire

Hello Omid,

Thank you very much for your feedback.

We’re delighted to hear that you found our service fast, professional, and easygoing. It’s especially great to know that you appreciated the transparency and value of our prices, and that your Seat Ibiza met your expectations.

We truly appreciate your trust and look forward to welcoming you again for your next rental.

Kind regards,
Robbie
Yes Car Hire

Rated 5 out of 5 stars

Friendly and efficient staff especially…

Friendly and efficient staff especially Anna and Nuno and all at a brilliant price

9 March 2026
Unprompted review
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Reply from YES Car Hire

Hello,

Thank you very much for your feedback.

We’re thrilled to hear that you enjoyed a friendly and efficient service from our team. It’s especially rewarding to know that Anna and Nuno were able to make your experience smooth, and that you appreciated the value we offer.

We truly appreciate your trust and would be delighted to welcome you again on a future visit.

Kind regards,
Robbie
Yes Car Hire

Rated 5 out of 5 stars

Great expérience

Great expérience, Ana was nice with us. I recommended

2 March 2026
Unprompted review
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Reply from YES Car Hire

Hello Guillaume,

Thank you very much for your feedback.

We’re very happy to hear that you had a great experience with us. It’s wonderful to know that Ana made a positive impression and took good care of you during your rental.

We truly appreciate your recommendation and your trust, and we would be delighted to welcome you again on your next visit.

Kind regards,
Robbie
Yes Car Hire

Rated 5 out of 5 stars

Highly recommend and great service

I was searching for car hire options at Faro Airport, and Yor Car Hire came up at the top of my list due to the high reviews and the lower price compared to other companies. Based on my own experience, the reviews are absolutely accurate — I’m really glad I booked with them.

Communication was very good, with quick replies to my questions. I was able to book the car online and pay at the counter, which made the process straightforward and stress-free.

We received a very comfortable, almost new car, and it was a pleasure to drive throughout our trip. There were no complications at all — getting the key was easy, and the location is within walking distance from the airport arrivals. Returning the car was just as simple and smooth.

Overall, a hassle-free experience with great value for money. Highly recommended!

15 February 2026
Unprompted review
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Reply from YES Car Hire

Hello,

Thank you very much for your detailed feedback.

We are delighted to hear that your experience with us fully met your expectations, from the booking process to the vehicle and overall service. It’s especially rewarding to know that our communication, ease of pick-up and return, and the quality of the car all contributed to a smooth and stress-free trip.

Your comments about the value for money and recommendation truly mean a lot to us.

We sincerely appreciate your trust and would be very pleased to welcome you again on your next visit.

Kind regards,
Robbie
Yes Car Hire

Rated 5 out of 5 stars

Outstanding service and company

Outstanding service and company. Thank you Joao, Tomé and Ricardo!

27 February 2026
Unprompted review
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Reply from YES Car Hire

Hello Grant,

Thank you very much for your feedback.

We are truly pleased to hear that you had an outstanding experience with us. It’s especially rewarding to know that João, Tomé, and Ricardo contributed to making your rental smooth and enjoyable.

We sincerely appreciate your trust and would be delighted to welcome you again on your next visit.

Kind regards,
Robbie
Yes Car Hire

Rated 5 out of 5 stars

It was really easy and stress free

It was really easy and stress free! Nuno was very helpful, I would recommend everytime! Thank you!

24 February 2026
Unprompted review
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Reply from YES Car Hire

Hello Harry,

Thank you very much for your feedback.

We’re very happy to hear that your experience was easy and stress-free. It’s also great to know that Nuno was able to support you and make the process even smoother.

Your recommendation means a lot to us, and we truly appreciate your trust. We would be delighted to welcome you again on your next visit.

Kind regards,
Robbie
Yes Car Hire

Rated 1 out of 5 stars

Horrible customer experience.

Horrible customer experience.
The workers are extremely rude, raise their tone, are short tempered, hang up the phone on you and are just very rude overall. Wouldn't recommend the experience to anyone.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Car Hire

After a few bad experiences with other car hire companies we have used Yes Car Hire a few times now and found them excellent. Booking in was straightforward, the car was clean and prices were good.
Returning the car a lovely gentleman named Nuno made the handover easy and his smile brightened up our day.
Well done Yes Car Hire.

10 February 2026
Unprompted review
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Reply from YES Car Hire

Hello Sheila,

Thank you very much for your feedback.

We’re so pleased to hear that your experiences with Yes Car Hire have been consistently positive. It’s especially heartwarming to know that Nuno made the car return simple and brightened your day with his friendly service.

We greatly appreciate your trust and look forward to welcoming you back for your next rental.

Kind regards,
Robbie
Yes Car Hire

Rated 5 out of 5 stars

Needed a van at 24hr notice

Needed a van at 24hr notice. YES! were abke to help me.
Collected a SWB Transit next morning. Paperwork was easy, staff were friendly and so helpful.
The van was spotless inside and out and a great drive

4 February 2026
Unprompted review
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Reply from YES Car Hire

Hello Mark,

Thank you very much for your feedback.

We’re very pleased to hear that we could assist you on such short notice and that your experience from booking to pick-up went smoothly. It’s great to know that the SWB Transit met your expectations and that our team made the process easy and friendly.

We truly appreciate your trust and would be happy to welcome you again for any future rentals.

Kind regards,
Robbie
Yes Car Hire

Rated 5 out of 5 stars

Very reliable and João good service

Very reliable and João good service

6 January 2026
Unprompted review
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Reply from YES Car Hire

Hi Andrew,

We’re pleased to hear you found our service very reliable. We appreciate your trust and hope to assist you again in the future.

Kind regards,
Robbie
Yes Car Hire

Rated 5 out of 5 stars

All of the experience

All of the experience, I would recommend this company to get very good service

30 December 2025
Unprompted review
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Reply from YES Car Hire

Hi Henry,

Thank you very much for your kind words and recommendation.
We’re really pleased to know you had a great experience and received very good service.

It was a pleasure assisting you, and we hope to see you again in the future.

Kind regards,
Robbie
YES car team

Rated 1 out of 5 stars

Would advise not to use this company as they charged inflated amount for non-existent damage

I would advise people not to use this company as I feel they charged me an inflated amount of money for non existent "damage". Although their terms and conditions say that wear and tear will not be charged for, when I rented a car from Yes Car they charged my credit card for tiny chips that were barely visible and already present on the vehicle when it was rented.

On their checkout sheet they recorded 2 dents already on the car but ignored wear and tear e.g minor chips and scuffs. I did not damage the vehicle at all and returned it in the same condition it was rented out in. I asked them to provide evidence that the bill charged reflected the cost of any work required but they declined.

I also requested that they provide records to show that no other customers had been charged for the same "damage" but they declined to do so.

I recently rented a car from a different company in Faro and at checkout the car had similar minor chips and scuffs. When I pointed this out to them they said they did not consider that to be damage and implied that in their view it would not be legitimate to charge for it.

Please note that Yes Car are not part of the European Car Rental Conciliation Service (ECRCS) and since Brexit UK customers cannot use the European Small Claims Procedure making it more difficult to take legal action in these situations.

16 September 2025
Unprompted review
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Reply from YES Car Hire

Hi Mark,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

We could not find a record of your rental with us, but we’d like to explain how our process works to ensure fairness for all customers. At the start of every rental, we present a Damage Report to the customer, which lists all existing damage on the vehicle. The customer is asked to carefully review this report and check for any new damage before leaving the parking area. We also always recommend taking photos or videos to avoid misunderstandings.

If any new damage is found when the car is returned, and it cannot be verified as pre-existing, our terms and conditions require that these costs are charged. This is standard practice across the industry.

Yes Car Hire is a fully registered and legal company, operating in Portugal with over 15 years of experience, a member of all relevant car rental associations, and we always aim to treat our customers fairly and transparently.

If you have any questions or would like to discuss this further, please contact us directly at info@yes-car-hire.co.uk
— we are happy to help.

Kind regards,
Robbie
Yes car team

Rated 5 out of 5 stars

Excellent company to deal with

Rented a van from Yes Car for a golf vacation for 8 people. The online booking was smooth and when we arrived three months later, everything was in order. I was impressed with the staff at pick up, very efficient in an extremely busy situation. The van ran great, and any contact with the company during our stay was answered promptly and professionally. They were able to accommodate a change in drop off time without issue. Nothing bad to say about our experience, I would book with them again without question.

31 October 2025
Unprompted review
YES Car Hire  logo

Reply from YES Car Hire

Hello,

Thank you very much for your feedback.

We are delighted to hear that the booking process went smoothly and that the pick-up was efficient, even during a busy period. It is equally rewarding to know that the vehicle met your expectations and that our team was able to provide prompt and professional support throughout your rental, including accommodating the change in drop-off time.

We appreciate your trust and would be pleased to welcome you again on a future visit.

Kind regards,
Robbie
Yes Car Hire

Rated 5 out of 5 stars

Good experience

Good experience! Sousa thanks for helping us!

25 October 2025
Unprompted review
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Reply from YES Car Hire

Dear Leen,

Thank you for your lovely message! We’re delighted to know you had a good experience with us.

Sousa will be very happy to hear your appreciation — he always does his best to help our clients.

We hope to see you again soon!

Warm regards,
Marjan
Yes Car Hire

Rated 5 out of 5 stars

Yes Car -- Excellent…

I have been very impressed with the prompt service and ease of use with quality vehicles. The pick up is on Faro airport with no need for a shuttle. The customer services are excellent on site and helpful with explaining tolls and return instructions etc.
The price point is excellent with good quality vehicles, I have recommended YES car to many friends as I highly rate their excellent service.

14 October 2025
Unprompted review
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Reply from YES Car Hire

Hi Angus,

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the ease of pick-up at Faro Airport and found our vehicles and service to your satisfaction. It means a lot to us that you’ve recommended YES Car to your friends – we truly appreciate it.

We look forward to welcoming you again on your next visit!

Best regards,
Marjan
Yes Car Hire

Rated 5 out of 5 stars

Quick and Uncomplicated

We arrived and had our car in no time. We needed to extend and there was no porpblem or extra fee to add 2 more weeks to our rental agreement. When we returned the car it was a quick walk to car to make sure there was no damamge and we were on our way.

14 September 2025
Unprompted review
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Reply from YES Car Hire

Hi Doug,

Thank you so much for your lovely feedback! I’m thrilled to hear that everything went smoothly with your pick-up, extension, and return. It’s wonderful to know you felt taken care of – that’s exactly what we aim for!

Looking forward to welcoming you back next time.

Warm regards,
Marjan
Yes Car Hire

Rated 5 out of 5 stars

João was very kind

João was very kind, short but clear explanation, good car, good condition

18 October 2025
Unprompted review
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Reply from YES Car Hire

Hi Thibaut,

Thank you so much for your kind words!
We’re glad you were happy with the car and the service from João.

Wishing you many more happy drives!

Kind regards,
Marjan – Yes Car Hire

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