Yale Home UK Reviews 

The Yale Home Keyless Locks are an amazing addition to our 2 business premises, a 8 bedroom Guesthouse in Llandudno and an old pub 15 mile south in Llanrwst, no more lost of missing keys or insecure parcels left when we are closed, so versatile with the Yale App, cant think how we managed before!

Needed a new key for my Yale safe so contacted Yale with the required details via their form. The support agent (Sean) responded to my request on the first business day following submission, and then proceeded to respond quickly upon all of my responses to his questions.
Really easy process, helped by a very good customer service rep.

We needed a replacement key for our safe after losing the original.
We had to provide a number of items to prove we legitimately owned the safe, which was a bit of a hassle but understandable. Once this was done, and Sean got on the case, everything was completed quickly and smoothly and to our satisfaction.

Sean was brilliant turned the request around really quickly to ensure equipment was back up and running.

Sean was brilliant from the first email i had to receiving my replacement safe keys. He kept in touch, with regular updates. Customer service was brilliant thanks for your help!

I purchased this lock for my gate and the first unit arrived completely dead — wouldn't even power on. Safe.co.uk refused to simply replace it and instead insisted I go through Yale customer service directly to confirm the fault before they'd act.

After jumping through those hoops, I received a replacement unit. That one is ALSO faulty.

I am now 10 days into this process, still without a working lock, and — most frustratingly — I have a £400 gate with holes professionally cut to fit only this specific lock model. I can't switch to an alternative product. My gate is unsecured.

Yale's customer service is a generic Ai response, all my sent emails have been quite detailed and their response does not acknowledge a single thing mentioned. All I get is please try the factory reset, when I have said multiple times I have tried this already. A JOKE, Overpriced crap that doesn't work.

Excellent service, I was very impressed with the service I received.
Very professional and quick to solve my problem.
Would highly recommend.

Great support from Sean getting a replacement key for my 14yr old son's Safe.

Really quick to respond, very helpful and all sorted.

I appreciated the updates and Sean taking the time personally to ensure everything was done!

I ordered this "smart" safe expecting basic reliability, but Yale delivered a nightmare from start to finish. The product arrived seemingly used and repackaged as new—covered in scratches, signs of wear, and the door literally fell off in my hands when I first opened it. Completely unfit for purpose and deceptively sold.

Service was even worse: 7 days for delivery (advertised 1-2 days), followed by weeks of chasing a refund. They arranged collection via DHL, promised 5-7 days for refund processing, but dragged it out with excuses like "it's with accounts." Support case closed prematurely despite no refund. Only after repeated complaints did they finally process it—over 30 days after purchase.

Yale treats customers like an afterthought. I have zero trust in their products or support—steer clear if you value your time and money.

(Left the same review on their site, but if their marketing team matches their processing and service, it'll be conveniently ‘lost’.)

Friendly customer support by Sean who helped me with my issue with clear guidance and very prompt replies. Very quick resolution

Sean handled by need to a new key so quickly and efficiently when I locked my passports in the safe and could not access them. Very impressed with the service

I needed replacement safe keys. Sean was really helpful, super responsive and very quick. Great service and very good customer experience.

I contacted Yale to enquire about a spare part for my door lock.
Within a a couple of hours ‘Sean’ had resolved my enquiry and arranged for the spare part to be sent out to me. Thus morning I received confirmation that the Isra was in its way. I am extremely impressed with the prompt service and by the Customer Support team’s engagement with me.

Contacted support twice recently and they swiftly helped me with with both hardware issues. Couldn't have been better.

I contacted the customer support team regarding my order for spare keys. I made an error which was entirely my fault but Sean came back to me very quickly and resolved it at no extra charge - amazing service thank you

Excellent customer service. Two screws fell out of our lock and customer services immediately sent two more. Well done!!

Sean was extremely efficient, courteous and resolved my issue completely.

I filled out a web form via the website as I had misplaced the override key to my safe. The next day I was contacted by Sean, who was extremely helpful, and a few days later I received the key and accessed my safe! Excellent customer service - prompt, helpful and friendly which is refreshing. Thank you Sean!

Super fast efficient replacement key service