XYplorer Reviews 4

Been a user for about 20 years!!
Since the last year they have done NOTHING but destroy a perfectly good program!!!!
NO SUPPORT!!!
Program UNUSABLE!!!
I'm done with XYplorer!!!
I'd advise all to run as fast as you can from this POS!!!

OI purchased a Lifetime Professional License in good faith. The software never worked. It launches as a background process but never displays its interface. No window. No activation screen. No configuration access. Nothing. Completely unusable from the first execution.

Technical support was dismissive from the outset. Instead of investigating a product that simply does not function, I was repeatedly redirected to documentation that presupposes the program actually opens. I was asked, multiple times, the same question I had already answered clearly and supported with explicit screenshots. The evidence provided was either ignored or not meaningfully considered. When I clarified that the interface never appears and that the software is inaccessible even via Alt+Tab or the system tray, the response was essentially disbelief: “I never heard about such a weird problem.” That was effectively the extent of the “support.”

This was not a structured support process. There was no escalation, no technical ownership, no attempt to replicate the malfunction, no coherent troubleshooting methodology. The interaction conveyed a clear impression: once the license is sold and delivered, the company considers its obligation fulfilled. Any malfunction thereafter appears to become the customer’s responsibility.

Being redirected to a public user forum reinforced that impression. Instead of assuming responsibility for diagnosing and resolving a defect, the issue was effectively outsourced to other customers, in the hope that someone else might have encountered and solved the same problem. That is not technical support; it is displacement of responsibility. It suggests an operational model focused on selling licenses while relying on community troubleshooting to compensate for deficiencies in formal assistance.

After uninstalling and confirming that the issue persisted, I requested a refund. The response was an unequivocal refusal based on a rigid “no refunds” policy — regardless of the product being non-functional. The position taken is that once a license key is emailed, the sale is final, even if the software never operates in any usable way. The functional integrity of the product appears secondary to the formal completion of the transaction.

The cumulative experience suggests:

A sales-driven model with minimal post-sale accountability

Rigid policies that override basic fairness considerations

Defensive and dismissive communication

Repetitive replies without substantive technical engagement

Absence of escalation or structured troubleshooting

Transfer of support expectations to unpaid users via public forums

An implicit “sell and disengage” posture once payment is secured

The “try before you buy” argument is irrelevant when a customer purchases directly and the delivered product does not function at all. A lifetime license for software that cannot even open is economically meaningless.

For completeness: the cost and disproportionate effort required to initiate a European Alternative Dispute Resolution procedure regrettably does not justify the amount at stake. If it did, I would have already started one. The fact that formal recourse is impractical relative to the purchase price should not be mistaken for acceptance of the situation; it simply reflects economic reality.

If the software works for you, you may never encounter these issues. If it does not, you should be prepared for the possibility of being left to self-diagnose, seek peer assistance, and absorb the financial loss.

Based strictly on the documented interaction and the company’s responses, I strongly discourage purchasing from this company unless you are willing to accept the concrete risk of receiving a non-functional product with no refund and no accountable, solution-oriented technical support.

I use XYplorer on a Dell computer with Windows 10. I work with clients on documents for projects. Two to five new projects per week. Projects are grouped into a few fixed categories. I don't move or copy folders or files. I access folders and files many many times throughout the day.

I have two large monitors set for the best scale for most programs.

Windows' File Explorer's Quick Access is too cumbersome for me.

I like XYplorer because:

Tabs. I have 11 fixed tabs, and then the current tabs are added to the right. That tabset comes back when XYplorer is opened. Those ending tabs change during the day, but the fixed tabs are there too when I need them. It is easy to add and group tabs for different projects.

Tree Format. The tree display of folders and subfolders is visually better for me.

Font. I set the font to the perfect size for my monitors.

Clean Design. Very friendly, never looks busy or cluttered.

Easy to Set Up. I went to the Help Documentation once, but everything else I found was where I expected to find it.

Solid. I have tried most of the other alternatives to Windows File Explorer, a few had glitches with my system. XYplorer has been rock solid. Seems to feel comfortable on my system.

Cost. On May 13, 2025 I paid $70 for a lifetime license. For the daily efficiencies I gain with XYplorer in how I work with many folders and files every day, the cost is one of the best software buys.

Total commander user here (for almost 1 decade for sure). I found xyplorer 5-6 years ago, and since then using it on daily basis.

I can do really crazy things with file manipulations, renaming, selecting, filtering, tabs, and bla bla bla.

Just open their website to see amount of features and how to use the app, you will be shocked.

And the most shocking for me - their app size.
The only biggest problem for me - their price.
80 usd. Are you serious? No, are you serious???

Please reduce pricing up to 10-15 usd annually.
This is unacceptable amount of money for this app.
This is NOT okay for mass usage.

Of course you offer features amount that much above than any other competitors in the market has all together, but not for 80 usd. Please. This is really awful pricing tag. Reconsider this.