Depositing cash into XT.COM might be a breeze, but try pulling out your assets, and suddenly it's a full-blown ordeal. It seems like they conveniently lock down the XT.COM mobile app the moment your f... See more
Company replied
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See what reviewers are saying
I have been using XT Exchange for cryptocurrency trading for years. On 13-May-2026, my account was restricted with substantial crypto frozen mid-withdrawal. I fully cooperated wi... See more
change rate for earn products without any notification. I used deposit for 365 days for btc - it was 6.5% APY. it was fixed for all sum! Now they changed it to 2% - without any notification, for worki... See more
Company replied
Help desk even worse Now I know they don't actually read what you have reported has happened incorrectly. Same as a review further down. Generic templated messages sent back clearly showing t... See more
Company replied
Company details
Written by the company
Founded in 2018, XT.COM is a leading global digital asset trading platform headquartered in Seychelles. It now serves over 12 million registered users across more than 200 countries and regions, with an ecosystem attracting traffic exceeding 40 million. XT.COM crypto exchange supports 1,300+ high-quality tokens and 1,300+ trading pairs, offering a wide range of trading options, including spot trading, margin trading, and futures trading, along with a secure and reliable RWA (Real World Assets) marketplace. Guided by the vision “Xplore Crypto, Trade with Trust,” the platform aims to provide a secure, trustworthy, and intuitive trading experience.
Contact info
Seychelles
- support@xt.com
- xt.com
You should know
1.4
Bad
248 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think in this time xt.com is the best…
I think in this time xt.com is the best exchange, i had even used. You guys should shift your funds here and trade freely.
3 August 2022
Unprompted review
Reply from XT Exchange
Thank you!
This is the worst exchange I've ever…
This is the worst exchange I've ever used in my life. If you love your mental health kindly avoid this platform!!!!!!!!
1 August 2022
Unprompted review
Reply from XT Exchange
Hello, in order to serve you better please raise your complaint on my email at Lara.abouznad@xt.com. Thank you!
No liquidity in this exchange
No liquidity in this exchange. High trading volume is falsefully made up. Number of users and traders using this exchange is lower than the ones not ranked in CMC. Trade at your own risk in XT.
28 July 2022
Unprompted review
Reply from XT Exchange
Hello Shan, Please note that we cannot make up the number of users on official bi websites like CoinMarketCap and so on… For any issues, do not hesitate to contact me on Lara.abouznad@xt.com Thank you!
SCAM EXCHANGE
This is a scam schange, if they manipulate the ranking of reviews adding reviews to hidde the real reviews from people, how is posible the last reviews 5 stars was in 2 days just after many people said is a scam exchange on the review and give 1 star because is not posible give less than one
23 July 2022
Unprompted review
Reply from XT Exchange
Hello Jaime, you have been writing repeatedly a lot of negative reviews regarding our platform. I would appreciate if you could send me an email on Lara.abouznad@xt.com so that we can solve your issue. Please keep in mind that when a new token is listed, the price depends on very few buyers and resellers, this is why the price jumps very fast.
XT has the basic needs to offer to a…
XT has the basic needs to offer to a newbie trader who is just starting out. Easy to use. Only wish there is P2P liquidity in Malaysia.
21 July 2022
Unprompted review
Reply from XT Exchange
Thank you Henri! We are working closely with all issues trying to update you on all news in every region!
Amazing and user friendly platform.
21 July 2022
Unprompted review
Reply from XT Exchange
Thank you Rudy!
It was really easy to use for me as a…
It was really easy to use for me as a beginner. The KYC process did not take long as well. However, more airdrop activities would be appreciated 😆
21 July 2022
Unprompted review
Reply from XT Exchange
Thank you Jay! We will take your recommendation into consideration
Overall a good exchange
The web version of the exchange is actually quite user friendly, and I really enjoyed my time trading with it. On the other hand, app version still needs some improvement. Some of the English on the application is in accurate and needs improvement.
21 July 2022
Unprompted review
Reply from XT Exchange
Thank you Deqing! We are working on developing our app into the best user experience platform
Reply from XT Exchange
Thank you Aaron!
Currency exchange is brilliant
Currency exchange is brilliant and dealt with a girl called samira she was amazing. 5 star plus company!
20 July 2022
Unprompted review
Reply from XT Exchange
Thank you Danny!
They are the best in the business with…
They are the best in the business with good exchange. Well done
20 July 2022
Unprompted review
Reply from XT Exchange
Hello Samara, Thank you!
The platform is friendly to use and…
The platform is friendly to use and have a lot of options to trade crypto.
The NFT Marketplace is very nice , needs some of the usual cool things .
20 July 2022
Unprompted review
Reply from XT Exchange
Hello Ali, Thank you!
It’s one of the best for the mid tier…
It’s one of the best for the mid tier exchange. I particularly like the the login security measures, although the otp sometimes take longer time than I’d hope.
Not the easiest to use, but definitely not the hardest.
20 July 2022
Unprompted review
Reply from XT Exchange
Hello Remy! Thank you!
Good platform easy to use on and off…
Good platform easy to use on and off ramp quick KYC good features.
20 July 2022
Unprompted review
Reply from XT Exchange
Hello Soheil, thank you!
In my opinion this exchange has…
In my opinion this exchange has highlighted the need for regulation in crypto. Refusing to give back vsol to investors should be seen as a crime and have appropriate penalties. That's my belief and also that xt will pay a heavier price in the future and will come to regret there actions. Invest your hard earned money in a more established institution. you can't make up the rules to suit yourself.
28 June 2022
Unprompted review
Reply from XT Exchange
Hello, thank you for your feedback. In fact, we changed the token to a different currency due to hacking activities. We are always ensuring to enhance our services and give you the best experience. For support please contact us on support@xt.com
XT exchange is a fraud exchange..
XT exchange is a fraud exchange... Every be safe...
26 June 2022
Unprompted review
Reply from XT Exchange
Hello, thank you for your feedback. In fact, we changed the token to a different currency due to hacking activities. We are always ensuring to enhance our services and give you the best experience. For support please contact us on support@xt.com
This exchanger is scammer
This exchanger is scammer. I buy vsol token on this exchanger. And suddenly they stop trading and withdrawal options. Now my all tokens are stuck on this exchanger. And they didn't take any steps. They are scamer.
26 June 2022
Unprompted review
Reply from XT Exchange
Hello, thank you for raising this issue. In fact, we are doing our best to solve issues we are facing regarding hacks and projects. Your tokens are not stuck as we are changing the token ID, please contact us on support@xt.com for more information and support!
Fraud exchange stuck my All crypto my…
Fraud exchange stuck my All crypto my life.
26 June 2022
Unprompted review
Reply from XT Exchange
Hello, thank you for your feedback. In fact, we changed the token to a different currency due to hacking activities. We are always ensuring to enhance our services and give you the best experience. For support please contact us on support@xt.com
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