An email containing links to the download files for the purchased Office 2019 for Mac arrived within seconds of the order being confirmed. The installer file itself was in excess of 1.5GB and took a l... See more
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See what reviewers are saying
Previously bought MS home and student for Mac a few months ago. Worked fine. Got PC version yesterday and after following instructions just shows a message asking to contact retailer for license key.... See more
Total scam, pity there is no option to select 0 stars. No customer service, try out the chat function before you spend your money. The supposedly answer within a minute, another lie. Bought a di... See more
Purchased Home & Student and downloaded no problem; had to contact Xpresskey via on line Chat ON A SUNDAY immediately answered and Frank sorted my activation code. Had to go via Microsoft to finalise... See more
Company details
Written by the company
Your #1 trusted online shop for affordable computer electronics and genuine software products in the UK. We specialize in retail and consumer goods, bringing you only genuine products, cloud based solutions, development and certified technical support assistance. We take pride and stand by the products that we sell, from computer electronics, gadgets, accessories and software. We make sure that you only get authentic and genuine products that won't break your bank. We believe in providing you with top product brands at an affordable and reasonable price without disregard to high quality and standards. Our goal is simple; to help consumers, startups, small businesses, and non-profit organizations save big on high quality products.
Contact info
Top floor #3, Piccadilly Place, M1 3BN, Manchester, United Kingdom
- +44 161 818 6464
- sales@xpresskey.co.uk
- xpresskey.co.uk
3.6
Average
153 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Easy to install
10 April 2021
Great price. Easy to install - just follow the instructions
Good website with easy to view products. The Office 2019 for Mac download purchase was easy to install and very good price with an extra discount code. Like Xpresskey say, just follow the instructions carefully to download and install Office on your Mac.
6 April 2021
Microsoft Office. Very good value and easy to download…
Very good value and easy to download and install software.
5 April 2021
Fast Efficient Cost effective service
4 April 2021
Office Personal for Mac
Quick, extremely easy transaction. Excellent product (Personal Office) for Mac. The ease of installation compared with the PC was fantastically simple and fast.
4 April 2021
Jenny
Jenny, was extremely helpful and honest and an absolute credit to your organisation look after her and your good staff and you will keep them and develop in an extremely positive way. Or loose them like so many greedy people in companies often do.
3 April 2021
Easy and Straightforward Download
This was a very straightforward transaction. It required patience while the software downloaded, but MS Office is a big program so this was expected. The whole process took no more than 15 minutes and I was grateful for the guidance sheet which gave simple step-by-step instructions. All in all a smooth, trouble-free experience.
2 April 2021
Be concerned
I bought The Microsoft Office 2019 license key form them on the 7/03/21. I tried to install it but the wizard did not get activated and it prompt this code: oxC004C060. I checked it to find out that is a fraud. I then contacted the Microsoft support which told me that the licence key I was given is only for the Microsoft Developer Department and I shouldn’t have been given that one.
25 March 2021
Unprompted review
Reply from Xpresskey
Hi Maria,
We are currently investigating this on our end. It looks like the sales dept. reported that there was a system error in sending you the correct Office version. The system couldn't issue a license and therefore it selected the nearest Office version in our system's inventory.
Please take note that you will be receiving the correct Office version with a license or product key. Kindly coordinate with our sales team via chat on our website as soon as possible. We will make sure that this gets resolved right away.
Regards,
Abbie Baker
Xpresskey Customer Care & Retentions Dept.
Microsoft Office key failed
I purchased a product key for Microsoft Office 2011 for my MacBook five days ago. The key did not work. Having spoken to Apple, they confirmed it was the wrong key. I have since emailed the company twice, tried the 24/7 chat multiple times and tried to call the company again multiple times. They answered once and said someone would come on the chat option, which they did. I was told i needed to upgrade but have had no information on how to do this. All further attempts to contact the company have been non existent. We are now going through PayPal to get a refund.
Thank you for your reply - I have tried numerous times to contact you via email, chat and phone but have been unable to reach you.
25 March 2021
Unprompted review
Reply from Xpresskey
Hi Jo,
Regarding your purchase, we have checked the license and verified that it is a genuine copy.
The main issue was the not the software itself but because of compatibility issue with your current macOS. Your macOS version can't run an older version of Office. Office 2011 only works for macOS versions 10.5 to 10.9.
If only we identified what macOS version you had and carefully read the System Requirements that is clearly stated on the product page on our website, we wouldn't have any issues at all.
In terms of communicating with us, we are always open 24/7 via chat and we always make sure that all emails are addressed.
It is unfortunate that we could not resolve this issue because of miscommunication. But nonetheless, we would like to extend our help and make sure that you have a fully running Office application.
Please feel free to communicate with us via chat.
Kind regards,
Abbie Baker
Xpresskey Customer Care & Retentions Dept.
Chad was simply amazing
Chad was simply amazing - I couldnt have asked for someone to have been more helpful to a very stressed person ( me) - will definately return to this company if requiring software - thank you
20 March 2021
Unprompted review
I was very happy with the price for…
I was very happy with the price for Microsoft Office Home & Student 2019. It was unfortunate that the initial email which gave the link to the download page omitted to quote the product key. When I rang to enquire, I was told that the link was sufficient. After 5 attempts, this proved not to be the case. The tech team could not have been more helpful, even though it took 4 hours to get me up and running, it hasn't put me off. I would definitely buy from them again if the need arises.
12 March 2021
Very easy to download and a reasonable…
Very easy to download and a reasonable price and I only paid for what I will use did not have to buy everything & also do not have to keep renewing it
10 March 2021
Outstanding service and value.
Excellent service. Everything went through easily and quickly on the website during purchase. And then I realised I had ordered the wrong version of the software I wanted. But that was not a problem - one phone call and ten minutes later the order (already paid for) was adjusted and the correct software link was winging its way to me. Outstanding service and value. First class.
10 March 2021
Ok got over initial frustration - got in touch with Xpressy who helped me resolve what was in effect a schoolboy error on my part 🙄
Total waste of time and money keeps asking for a password to download but does not say which one - I have several none of them work can I have my money back please ?
Love the way you provide guidelines for reviewers don't tell us what you think feel fit into our world -------
10 March 2021
Reply from Xpresskey
Hello R Dunnett,
We thank you for the positive and honest review.
Our apologies if we haven't explained the installation instructions more clearly in the guidelines. We will be revising the installation instruction format for an easier read for everyone.
Kindest regards,
Abbie Baker
Very prompt service
Very prompt service, so the software was downloaded and installed within an hour of purchasing.
10 March 2021
Easy to install
9 March 2021
Excellent price and instant download
Excellent price and instant download. What more could put want?
9 March 2021
Just bought 2019 office for home…
Just bought 2019 office for home use...need to ask questions..claim response within a minute...waited 30 mins now and counting..2hrs later I’ve managed to download and all seems to be working well. They did however, eventually come in on the helpline. Always nervous times when you spend money a can’t get an acknowledgment
5 March 2021
Unprompted review
Reply from Xpresskey
Hi Martin,
My apologies for the delay in our responses. We experienced a system downtime earlier and it rarely happens. Rest assured that we are working on your concern and we have already assigned an account specialist to assist you.
Note: Remove all versions of Microsoft Office installed on your machine before installing the retail version. Multiple versions of Office installed will cause errors and conflicts.
Cheers,
Abbie Baker
Xpresskey Customer Care & Retentions Dept.
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