While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, most reviewers were let down by their experience overall. People experienced massive delivery delays, reporting that their parcels remained stuck at local storage hubs for many days without showing any visible tracking movement whatsoever. Consumers also complained about inaccurate delivery updates, where it was reported that the delivery address was incorrect or the customer was simply unavailable. Some reviewers were not happy with customer support, stating that communication channels were completely unresponsive and provided only unhelpful automated replies on phone and email. Reviewers additionally pointed out that delivery staff members were often very rude and unprofessional when handling dropped packages or general inquiries.

What people talk about most

Delivery service

Consumers express deep dissatisfaction regarding the delivery service, frequently reporting severe delays,... See more

Service

Clients share negative opinions on service, reporting major delivery delays, unhelpful agents, and concerns... See more

Customer service

People report negative experiences with customer service because support lines are unresponsive and automated... See more

Order

Users describe negative interactions with order fulfillment, highlighting severe delivery delays and... See more

Staff

Reviewers highlight negative aspects of staff, frequently pointing out unprofessional behavior and rude... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I registered on their website to handle my regular shipments but they lost it and started making fake promises when I raised escalation. There is no contact number to get in touch with customer care a... See more

Rated 1 out of 5 stars

One of my online delivery pickup was not picked up for almost 10 days after booking. Five times they were out for pickup the same day they would cancel as customer asked for later pickup. When I conta... See more

Rated 1 out of 5 stars

Xpressbees is the worst logistics service company. They have been troubling me for the past three days for a prepaid delivery. Their boys mark it as ‘customer wanted future delivery’ without me asking... See more

Rated 1 out of 5 stars

I used to think DTDC had bad service, but they are not even bad. And then I came across Xpressbees. So far, I have received only 2 parcels from this courier service, and both were compromise... See more


1.0

Bad

TrustScore 1 out of 5

964 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.0

All reviews

(964)

178 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

0 stars would have been would have…

0 stars would have been would have given that. They don't know how to speak to their customers. I didnt get any notification and otp yet the delivery person is arguing.
If you want to run your company get your people trained and teach them manners.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Tooo worst

Tooo worst. Too bad.. Dnt know why Nyka and first cry select this type of worst carrier. Prepaid or cod. Everything is worst. Shipment went back to warehouse or it's always delayed

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Devilyer man through ajio is not well…

Devilyer man through ajio is not well behaved taking out grudges on coustomer very poor service the company protocol is not followed properly as the company is very negleget towards the inefficiency of their dilivery workers here is the rider no.8948974045,I hope my query will be considered by the company kindly send the other well behaved delivery man
Thank you

1 December 2025
Unprompted review
Rated 1 out of 5 stars

worst courier service in india

worst courier service in india
worst courier service in india
worst courier service in india
worst courier service in india
worst courier service in india
worst courier service in india
worst courier service in india
worst courier service in india

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Never ever trust this useless brand

Never ever trust this useless brand, poor customer service, and they give numbers of people who don't even exist, pathetic , delayed delivery and without even my knowledge I need a future delivery option too👎🏻👎🏻👎🏻👎🏻

24 November 2025
Unprompted review
Rated 1 out of 5 stars

I don't understand why Ajio is partner…

I don't understand why Ajio is partner with Xpressbees. Xpressbees is the worst logistic I have ever seen. The item is out for delivery for the last two days but not delivered yet. The delivery agent keeps giving one or the other excuses. The worst is, they update the tracking information. They put "wrong pin code" on the tracing update, whereas just a day ago (19.11.25) my Tommy Hilfiger was delivered moreover, they have my mobile number but the delivery guys never called me to know the location. Surprised that a day ago Xpressbees delivered me my item and after o e day saying Wrong Pin Code. When I contacted the delivery guy on 20.11.25, he gave another unbelievable excuse. I told him that I will complain to Xpressbees,his answer was 'Tumhe jo karna Hai karlo (Do whatever you can do)". Xprsb doesn't even have a proper IVR, you can never get hold of Customer Care Executive. Their Chatbox is also of the same quality. AJIO wake up and choose some good logistics like eKart etc. Shame on you Ajio, you don't care about your customer.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Stole my Order

Holy shit these people stole my shirt.When i call them they dont pick up.They have a very useless ai which is never being updated keeps giving constant useless answers .Nobody contacts you even if put a complaint.The delivery guy told me i wont give ur stuff if u dont speak Telegu wtf man...

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Worst Delivery service

I have been waited for 15days and later it was cancelled automatically by courier partner without any intimation when I tried to reach out to costumer care then they have said like we cant do anything it was logistical issue and hence no refund will be provided.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Not even one star

Not over one star. If there's an option to unstar, wd have done that. Pathetic services in the name of courier services. No idea how long will the customers get harassed by such incompetent and useless companies

19 October 2025
Unprompted review
Rated 1 out of 5 stars

We at Li & Li Couture

We at Li & Li Couture, one of the vendors associated with FirstCry, are extremely disappointed with the courier partner Express B, especially in the Thrissur, Kerala region.
Every time we or our customers receive deliveries through this partner, we face delays, false address remarks, and very poor service quality. The delivery staff are unresponsive, and there’s no proper customer support number to contact.

We regularly order from various brands and have never faced such an issue with any other courier partner. It’s really frustrating to see that despite being part of the FirstCry vendor network, we still face the same recurring issue when ordering personally as customers.

We sincerely request FirstCry to reconsider their association with Express B or at least improve the service quality and accountability in Kerala. This repeated negligence is causing serious inconvenience and loss of time.

Very poor experience — Express B is by far one of the worst courier services we’ve encountered.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Never trust this platform

Never trust this platform. They are neither ready to deliver my parcel nor share the OTP. If they do not generate an OTP, how can I share the OTP at the time of delivery? This is mental torture; I had to waste my 5 hours since morning, but still no parcel.

30 October 2025
Unprompted review
Rated 1 out of 5 stars

First and worst experience with express bee . Never choose express bee .

If negative rating was there I would have rated express bee services in negative . I got the first and worst experience by ordering through express bee . I would recommend all the business persons and people choosing expressbee to not to choose it it’s a scam they did not deliver the product even after delay . They don’t have their locations of hub mentioned on google map it’s a scam please be aware of it . My parcel is there in their hub since 10 days and still they are not delivering it . I tried calling their customer service but they are also not responsive and very rude please don’t trust express bee

30 October 2025
Unprompted review
Rated 1 out of 5 stars

Rude executive behaviour

One of my online delivery pickup was not picked up for almost 10 days after booking. Five times they were out for pickup the same day they would cancel as customer asked for later pickup. When I contacted the person for pickup they behaved rudely and was least bothered to pickup. His concern was whether their van would enter your road, and after picking up the piece he was acting very rude and shouting all over the place. Worst courier experience I have witnessed till date. These delivery guys will spoil company reputation or is the company so bad that feedback link doesn't allow to provide feedback.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

They ought to be SHUT DOWN.

If there was an option to allot negative rating, this would be in that category. This company is absolutely unprofessional, unethical and abysmal at their job. In one month, they have lost 1 incoming parcel, after making me wait over 3 weeks cancelled that order due to "unforseen issues". Additionally 4 other orders to be collected from my residence, after delaying 9 days past the scheduled pick up date, made multiple false and dishonest documentation regarding failed pick up due to "person of contact being unavailable", despite not making any effort to contact me. Their customer care support is next to nonexistent.
There is no way to speak to a live agent and they are such cowards, they do not respond to emails. I honestly do not understand why companies like Victoria's secret, e-com apps like FreeUp are affiliated with such a shady and good for nothing logistics company. I'm surprised how they still have not gone out of business seeing how downright pathetic and abhorrent their service is. Shame on you Xpressbees.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

They give one of the most third-class…

They give one of the most third-class services,they update false status and their delivery person misbehaves,they will give you deaf ears every now and then....
PLEASE ALL THE international brands don't hire them as your shipping courier they are pathetic will end up maligning your image.

17 October 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look