Xplora Reviews 

598
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unresponsive, difficult to contact, and unhelpful in resolving issues. Customers frequently encountered problems with the product itself, including watches that stopped working, were not waterproof despite claims, or had screens that broke easily. The user experience was often described as clunky, with complicated setups and issues with activation, SIM cards, and network compatibility. Conversely, a small portion of people felt the watch concept was great and that the product itself performed its intended functions well. Some also noted that the hardware worked and that the watch was a quality product that lasted for a long time.

What people talk about most

Product

Reviewers highlight negative aspects of product quality and functionality, with many experiencing issues such... See more

Customer service

Customers had negative experiences with customer service, with many reviewers describing it as terrible,... See more

Quality

People report negative experiences with quality, with many reviewers expressing disappointment regarding... See more

User experience

Consumers find the user experience to be negative, with many describing it as a "digital experience horrible"... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that customer... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The Xplora watch is a great concept but in practice the watch is HUGE on a childs wrist. Physically is is bigger than my husbands AppleWatch Ultra. The connectivity is patchy at best, the sync between... See more

Rated 1 out of 5 stars

The watch itself was quite good, kept track of the kids and we were able to contact each other when we needed. IT ID NOT WATERPROOF!!!!! Even though it gets an IP68 rating???? My daughter who i... See more

Company replied

Rated 1 out of 5 stars

Absolutely disgusting service. Emailed them 27 Dec as could not activate SIM, was taking me to a page that said product not available. No contact number and no response to emails, absolute charlatans.... See more

Company replied

Rated 1 out of 5 stars

Impossible to reach to Customer Support Service we needed quick solution so that our kid could call you whenever in need, due to health reasons. We searched and decided on Xplora but due to Novembe... See more


Company details

  1. Electronics Company
  2. Watch Manufacturer

Written by the company

Xplora, your child's first phone. Call, text and locate your child with the built-in GPS, on the test-winning smartwatch for children. Trusted by more than 700,000 families worldwide! Choose from a range of models and a variety of colours


Contact info

1.6

Bad

TrustScore 1.5 out of 5

598 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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1.6

All reviews

(598)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic smartwatches

Our Son loves his X6 Play smartwatch, he loves the ability to keep in contact with us and take photos. It has a great tracking feature, giving us reassurance to his wearabouts. A great watch which I highly recommend for any child.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant watch

My son loves his watch, he never takes it off. He's always taking photos on there and trying to beat his daily steps each day. I personally love the GPS tracking, if he ever went missing I'd no exactly where he was, also helpful when he is out playing to keep eye where he is.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

So my son normally won't wear a watch…

So my son normally won't wear a watch for any longer then an hour or two without it being uncomfortable for him. This watch however he will not take off , the quality of the strap means it is very comfortable for him to wear. He loves taking pictures on the watch . It really is lovely and for everything it does I think it's great.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Great way to contact your kids without giving them full access to phone

I have bought my 4 year old the xplora watch and i am so in love with it and my kid loves it even more. We’ve had such a great relief since we got it because when we go to super markets or even afternoon clubs, my boy can call me if he needs and I can also contact him if I'm running late etc which saves both of us getting anxious.

Its a great way to be able to contact your kids without giving them access to full phone features. I would highly recommend parents getting it for their young kids to keep in touch with them throughout the day.

Will make perfect Christmas present tooo

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic educational watch for kids AND parents

I'm not sure who LOVES this more. Me or my daughter lol. She's 5 and not only is this watch teaching her the time, she can check the weather, collect coins (which keeps up he step count) she can send messages, voice notes, take pictures and call from it. From a parents perspective the safety features are perfect. I'm able to control her contact list, see who she's messaged and most of all I'm able to track her location in the event she's not with me or ever lost (every parents worst nightmare)

We use it daily and will not go anywhere without it now if we're in busy public places. It's fun and safe rolled into one.

A great gift that it worth the money as it'll stay with her as she grows up too. I'd definitely recommend

2 September 2024
Unprompted review
Rated 5 out of 5 stars

This product is perfect for my 5 year old…

This product is perfect for my little boy who is 5 years old, it’s an amazing way to keep track of him especially when we go to new places, new soft plays etc.

He also loves being able to call us whenever he is at his nans, he loves having the independence & I love knowing that he can call us whenever he needs something even if he’s just upstairs haha.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!!!

Amazing!!! Such a fabulous product. My son loves it. He enjoys monitoring his steps and texting mummy off his watch.

You won’t regret buying one!

14 October 2024
Unprompted review
Rated 5 out of 5 stars

We love our new watch

We love our new watch, we can keep track of strife and can contact him where he goes. This puts our mind at rest as parents and would definitely recommend 😊

11 October 2024
Unprompted review
Rated 1 out of 5 stars

IF I COULD PUT ZERO I WOULD

IF I COULD PUT ZERO I WOULD. SCAMMING THIEVES.

I have already left one review here detailing how AWFUL my experience with them has been and how it took weeks for anyone to even acknowledge that I wanted a refund. The day of my review, someone sent me a refund form and I sent the watch back the same day at my own expense on tracked 24hr delivery with royal mail.

They missed the delivery and my parcel has been sitting in their local royal mail depot for almost TWO WEEKS. Royal mail keep track of contact and have confirmed to me they have contacted them on numerous occasions.

If they do not collect it by 21stOctover, the parcel will return to me and I will be left with no choice but to hand deliver it myself to these incompetent people.

They are SO QUICK to take your money- after that, consider yourself done.

i will be reporting this company as i have reached my wits end. THE WORST EXPERIENCE OF CUSTOMER SERVICE OF MY LIFE.

GO AND COLLECT YOUR PARCEL TODAY

Order number 12926
ticket number 1675133

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Xplora just gets better

Yet again another amazing product from Xplora. It’s been so carefully thought out to fit the needs of the parents and child alike. Features touch screen for ease of use. Messaging with emoji and voice notes with my daughter said is very cool and a built in pedometer to name but a few but these are the highlights for my daughter. If you’re not ready to give in to them having a phone this is the best product for the solution.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We have the kidzi watch for our 4 year old and it is a total godsend. He has autism and is a runner so the tracking part of it is brilliant and he loves that he can use the watch to earn coins to download games.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

A brilliant watch!

The company really has put a lot of time and thought into their products. Not only do they look very sleek and child/ parent friendly they also have so many features placed into this products making it a great smart watch for children.

5 October 2024
Unprompted review
Rated 1 out of 5 stars

Awful customer service!

Awful customer service!
Unable to contact anyone, no contact number, only a useless chat bot to speak to. Received a watch strap for a watch we had already purchased. It is far too small just want to return it for an exchange or refund within the 30 days.
Why is there no return process. Or an answer from anyone. Very unprofessional company and very poor service.

2 October 2024
Unprompted review
Rated 3 out of 5 stars

The product was delivered

The product was delivered, no problems there. Customer agents that I did speak with were friendly in tone and quite helpful. The problem lies with the setup. Nothing should be so difficult and unclear to set up. I lost interest when I kept trying and failing, and then, waiting for emails back, it's time consuming. It's been quite a disappointing experience and I have not even managed to set the watch up nor use it months later. I will try again, hopefully will get it going one day soon, but I can't see it serving much more purpose than being a "toy" for the little ones.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing watch

The Explora watch is amazing! I got it for my 7-year-old daughter, and she uses it every day to stay in touch with me and her dad. I set it to school mode to minimize distractions in class, so she can send me voice messages or even just an emoji. It’s a great way for us to connect throughout the day!

2 October 2024
Unprompted review
Rated 3 out of 5 stars

Good experience but strap broke

The watch came quickly and was easy to set up. My daughter absolutely loves it and uses it all the time to talk to family members.
The only negative was the strap buckle broke after a couple of days and we couldn't fix it as we lost some of the parts. I did email to try and get a replacement but didn't receive a reply so I've had to order one from amazon.

26 September 2024
Unprompted review
Rated 1 out of 5 stars

Xlora x5 - cannot make / recive calls

Watch would be nice if it was working!! The customer service is useless!!
We bought this watch 2 months ago and it doesn't call / receive any calls. We keep writing to the customer service!! We are so fed up we will probably buy another one as thos one doesn't work!!!
The customer service take every time a week at least to answer.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing watch!

The Xplora X6 watch has been an excellent purchase for my 9-year-old son. I absolutely love the safety features it offers, giving me peace of mind while still allowing him some independence. One standout feature is the ability to control who he can call and message, ensuring that he’s only in contact with trusted family and friends. The School Mode is a game-changer too, as it keeps him focused during class time by disabling non-essential functions. I’m particularly impressed by the Safe Zone feature, which alerts me if he leaves a designated area. Overall, the Xplora X6 is a perfect blend of safety, functionality, and fun, making it a fantastic choice for parents looking to stay connected with their children.

26 September 2024
Unprompted review

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