I have cancelled Total AV a number of times and received letters from you confirming that the subscription has been cancelled. Yet I am still being charged despite your so called intervention can... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After everything was said and done, I received a billing from Starlink. I told them that I had cancelled through your company and they said they did not accept cancellations by mail. I had to go on li... See more
Company replied
Be sure to real ALL their fine print and in between EVERY line because they will REALLY trip you up and slam you with additional charges.
Company replied
You took my money but you didn't ado anything. It took nearly a month to supposedly cancel a subscription to Netflix, but the very same day Netflix notify that my account is still active. Your compa... See more
Company replied
Company details
About Xpendy
Written by the company
Welcome to Xpendy, the smart way to cancel subscriptions and contracts.
At Xpendy, we believe cancelling a subscription should be simple, fast, and stress-free. Since 2019, we’ve helped consumers worldwide easily cancel services they no longer need, all in just a few clicks.
Many companies make cancellations unnecessarily complicated. Hidden contact forms, long phone calls, unclear instructions, or slow responses can make the process frustrating. Xpendy removes that hassle by offering a simple online cancellation service that takes care of the process for you.
How Xpendy works
- Select the organisation you want to cancel
- Enter your details
- We generate and send your cancellation request
Our system automatically creates a legally formatted cancellation letter and sends it to the correct address of the service provider.
Whether you're cancelling a gym membership, streaming service, insurance policy, magazine subscription, or telecom contract, Xpendy helps you handle it quickly and easily.
Our service is secure, reliable, and trusted by thousands of users worldwide.
Need help?
Find answers to common questions in our FAQ:
https://xpendy.com/us/faq/
Still need assistance?
Our support team is happy to help at:
support@xpendy.com
Find answers to common questions in our FAQ:
https://xpendy.com/us/faq/
Still need assistance?
Our support team is happy to help at:
support@xpendy.com
Our mission
Make cancellations effortless and give people back control over their time, subscriptions, and money.
Make cancellations effortless and give people back control over their time, subscriptions, and money.
Contact info
Netherlands
- support@xpendy.com
- xpendy.com
2.4
Poor
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You did all the work!
23 February 2026
Reply from Xpendy
Hi,
Super thanks for your 5 star review! We know how difficult it can sometimes be to get rid of a subscription, that's why we are here to help with this. Spread the word, and tell your friends and family about Xpendy, we want to assist as many people as possible with canceling subscriptions. 😃
Sara | Team Xpendy
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
Not effective
I am still getting charged by the company that was supposed to be cancelled.
28 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
My subscription is still active Is this a SCAM?
My subscription is still active, not cancelled as you have stated.
I paid $24.95 for the cancellation of Spotify and it is still active, I feel I have been scammed.
I am not satisfied with this service.
Please remove my name from this organisation's list and a refund would be appreciated.
24 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
Expends said they was going to cancel…
Expends said they was going to cancel my giffgaff contract costing me £9.95 but I cancelled it myself online but I did get the £9.95 so thanks Clive
26 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
We really appreciate you taking the time and effort to review Xpendy. From your review, I understand that you are not entirely satisfied because you are not completely happy. We would like to look into the system to see if we can do anything for you. For this, I need your details. I can find the order using the following information: the email address you used to place the order, the order number, or the IBAN number from which we debited the amount. Please email this information to complaints@xpendy.com.
Based on this, I will contact you further about the options.
I hope to hear from you.
Sara, Team Xpendy
I did NOT realize that I was signing up…
I did NOT realize that I was signing up for something that would charge my account every months !!!! Seemed a bit SNEAKY the way it’s done. I don’t likr feeling ad if I have been tricked into something
25 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
Sweet relief
It was aa relief to be able to hand over the problem of the unexpected charge for advice
Now we await the refund
25 February 2026
Reply from Xpendy
Hi,
Super thanks for your 5 star review! We know how difficult it can sometimes be to get rid of a subscription, that's why we are here to help with this. Spread the word, and tell your friends and family about Xpendy, we want to assist as many people as possible with canceling subscriptions. 😃
Sara | Team Xpendy
Easy to use app
25 February 2026
Reply from Xpendy
Hi,
Super thanks for your 5 star review! We know how difficult it can sometimes be to get rid of a subscription, that's why we are here to help with this. Spread the word, and tell your friends and family about Xpendy, we want to assist as many people as possible with canceling subscriptions. 😃
Sara | Team Xpendy
Well we got our credit bill and it…
Well we got our credit bill and it still has been charged for the bill I canceled but I am waiting to see if it is on the next one may not have got the cancelation as of then
23 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
We really appreciate you taking the time and effort to review Xpendy. From your review, I understand that you are not entirely satisfied because you are not completely happy. We would like to look into the system to see if we can do anything for you. For this, I need your details. I can find the order using the following information: the email address you used to place the order, the order number, or the IBAN number from which we debited the amount. Please email this information to complaints@xpendy.com.
Based on this, I will contact you further about the options.
I hope to hear from you.
Sara, Team Xpendy
What went wrong was you charged me to…
What went wrong was you charged me to cancel. That’s rediculus! My bank was immediately alerted! It seems illegal. What would remedy this is if you returned the money to me that you charged for cancellation.
24 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
You should not be charged for canceling…
You should not be charged for canceling your subscription and it should be made easier without complications to cancel.
24 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
We really appreciate you taking the time and effort to review Xpendy. From your review, I understand that you are not entirely satisfied because you are not completely happy. We would like to look into the system to see if we can do anything for you. For this, I need your details. I can find the order using the following information: the email address you used to place the order, the order number, or the IBAN number from which we debited the amount. Please email this information to complaints@xpendy.com.
Based on this, I will contact you further about the options.
I hope to hear from you.
Sara, Team Xpendy
I used this service because I was not…
I used this service because I was not able to find a Netflix contract. All I had to do was to use the phone number on my credit card statement. So, by using this service did cost me money when all I had to do was a phone call.
23 February 2026
Reply from Xpendy
Hi,
Super thanks for your 5 star review! We know how difficult it can sometimes be to get rid of a subscription, that's why we are here to help with this. Spread the word, and tell your friends and family about Xpendy, we want to assist as many people as possible with canceling subscriptions. 😃
Sara | Team Xpendy
never did receive notice that it was…
never did receive notice that it was successfuly removed
21 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
We really appreciate you taking the time and effort to review Xpendy. From your review, I understand that you are not entirely satisfied because you are not completely happy. We would like to look into the system to see if we can do anything for you. For this, I need your details. I can find the order using the following information: the email address you used to place the order, the order number, or the IBAN number from which we debited the amount. Please email this information to complaints@xpendy.com.
Based on this, I will contact you further about the options.
I hope to hear from you.
Sara, Team Xpendy
the truth about there scamming inscribing payments
i was trying to subscribe to amazon video and decided to try 30 day free trial they wanted money first for 1 year subscription tried to cancel next thing Xpendy pops up cancel subscrption to amazon prime video thinking that was the way to cancel sub. bank put my credit card on hold blocked my account reported as scam dont get involved with this dodgy lot
13 February 2026
Unprompted review
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
I don’t like it when you just go in my…
I don’t like it when you just go in my bank account and just almost 400.00 dollars out of that’s to much money for me if I had known it was that much I wouldn’t have. got with y’all
22 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
Reply from Xpendy
Hi,
Super thanks for your 5 star review! We know how difficult it can sometimes be to get rid of a subscription, that's why we are here to help with this. Spread the word, and tell your friends and family about Xpendy, we want to assist as many people as possible with canceling subscriptions. 😃
Sara | Team Xpendy
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
Fubo has not canceled my subscription
13 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
Reply from Xpendy
Hi,
Super thanks for your 5 star review! We know how difficult it can sometimes be to get rid of a subscription, that's why we are here to help with this. Spread the word, and tell your friends and family about Xpendy, we want to assist as many people as possible with canceling subscriptions. 😃
Sara | Team Xpendy
Yes I have a 7-Day free trial with fubo…
Yes I have a 7-Day free trial with fubo I canceled within 2 days but it took you 10 days to cancel so you charged me $27 to cancel and then fubo charges me another $55 for a month of service that's b******* I will never ever ever ever subscribe to anything you ever have
18 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
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