WagerLand 👑 Premium UK Experience Reviews 

Case 38055 opened from the app about spins that never credited...

four replies in, and every one has wanted my date of birth again.

the spins are still missing and the case is marked as awaiting customer.

four tools on the responsible play page and three of them have failed on me this year. the only one that has held is the reality check, which is also the least use of the four when a deposit is already going through.

Hannah on live chat told me the £160 withdrawal was already with the payments team on tuesday, and here we are on saturday with the same pending line on my account

limits page. four fields. daily, weekly, monthly and a stake cap. filled all four in. saved. came back a week later and only the daily one had stuck, the other three blank with no record of ever being set

a genuine question about the catalogue numbers.

the homepage says over 1,200 games.

the lobby filter set to all returns 902.

the provider pages, added together, come to about 790.

the games i can actually open, tested one by one over two evenings, came to 731.

which of those four numbers is the one being advertised, and why is there such a spread between them on a single site?

no complaints about the size of the offer, 100% up to £150 is decent. the complaint is that the wagering window is seven days from credit and there is no pause, so a week away and the lot is gone

third cashout in a row held back for checks, and nobodys told me why

the header balance and the in game balance didnt match for ten minutes

the same eight tiles

every single time

the lobby has a recommended row that has not changed since february. no matter what i play, no matter what i search, those eight are the first thing on the screen

the verified badge.
no date beside it.
no note of which KYC files went in. nothing to download afterwards. so when they ask again, and they do, youre guessing which bill you used while a cashout sits waiting.

sunday evening.
wanted one slot. gone from the lobby.
no note, no replacement.

Bingo rooms are friendly, i grant that, but the slot i wanted has gone!

second cashout, same delay

support answer, WRONG about the wagering.

one question, one template. asked again, same template. the cashout is still stuck

asked for the complaints proceedure and was given a chat link... asked again in writing and was given the same chat link. the complaints page itself, when i eventually found it, says complaints about a cashout must be in writing, not through chat.

Set the monthly deposit limit while dinner cooked, it never took effect.

loading is quick on the slots and glacial on anything live, which never improves.

good that a limit tool exists. bad that it covers deposits only, not stakes.

cache issue... slots wont lode properly.