I am an avid maker with many 3d printers, but needed some stronger sintered nylon parts for a project. Uploading and picking the manufacturing process was super easy it only took minutes for many diff... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Xometry has never disappointed. They are always quick to respond to manual quotes, emails, etc. I love their flexible shipping options, allowing for several price ranges to fit what we need. Their par... See more
Company replied
The entire process was simple and painless. Xometry responded quickly with price options and suggestions, all very helpful. The final part was pretty much perfect, so nice to see the part we had worke... See more
Company replied
This was our first time using Xometry but expect to use them more going forward. Not only was the quality very high, they improved on the shipment timeline (delivering earlier than expected). Very c... See more
Company replied
Company details
About Xometry
Written by the company
Xometry's AI-powered marketplace, popular Thomasnet industrial sourcing platform and suite of cloud-based services are rapidly digitizing the $2.4 trillion manufacturing industry. Xometry provides manufacturers the critical resources they need to grow their business and makes it easy for buyers to access global manufacturing capacity and create locally resilient supply chains. The Xometry Instant Quoting Engine® leverages millions of pieces of data to quickly and effectively analyze complex parts in real-time, match buyers with the right suppliers globally and provide accurate pricing and lead times. Xometry’s supplier network includes 10,000 vetted manufacturing facilities across 46 US states and 22 countries. Through its extensible marketplace, Xometry continuously scales its offerings, delivering an ever-expanding menu of manufacturing capabilities, including CNC Machining, 3D Printing, Laser Tube Cutting, Sheet Metal, Metal Stamping, Die Casting, Extrusion, Urethane Casting, and Injection Molding.
Check out our case study library to see examples of Xometry's work with customers across various industries and manufacturing processes.
Check out our case study library to see examples of Xometry's work with customers across various industries and manufacturing processes.
Contact info
6116 Executive Blvd, Ste 800, 20852, North Bethesda, United States
- +1-800-983-1959
- support@xometry.com
- xometry.com
Get 10% Off Your First Order
4.7
Excellent
846 reviews
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely the worst experience
Absolutely the worst experience. Hardly the manufacturing experts. Prices are high. My parts were late and out of conformance. Support team is even worse. Go direct.
17 December 2025
Unprompted review
Reply from Xometry
We sincerely apologize for this experience, as it clearly fell short of the standards we set for our quality and service. We understand how late deliveries and out-of-conformance parts impact your projects and your bottom line.
We take your feedback regarding our pricing and support team very seriously. To ensure we investigate the specific manufacturing issues you encountered and begin the correction process immediately, please submit a formal claim using the following link: https://community.xometry.com/kb/articles/861
Once submitted, a specialist will be assigned to prioritize your case and work toward making this right. We value your business and hope for the opportunity to regain your trust.
Reply from Xometry
Thank you for your fantastic review. We’re delighted to hear that you had a great experience communicating with our team. We truly appreciate your feedback and look forward to working with you on your next project.
Reply from Xometry
Thank you for the positive feedback! We’re glad to hear you enjoyed our products and service. We look forward to working with you again soon.
Poor communication, duplicate unwanted order
I placed an order for some prototype parts on December 11 of 2025. I was notified that the order needed prints and it could not be processed until I uploaded them. The website would not let me upload prints because the quote had already been processed as an order. So I duplicated the order, this time uploading prints with the parts. About a week later, I get a notification (without warning) that my original order was preparing to ship. I immediately contacted my rep and asked that the second duplicate order be cancelled. For almost two weeks I get the run around via email, followed by another shipment notification now for my second (duplicate) order. Immediately followed by an email stating that if I want to cancel the second order at this late of a stage, it's going to cost me another $430. With all the options out there on the internet for rapid prototyping, we all have a choice. I will choose another service when the needs arise in the future.
8 January 2026
Unprompted review
Reply from Xometry
I want to apologize for the frustration and the communication breakdown you experienced regarding your prototype orders.
I am sending a request for more information to allow for further review. We would like to make this right and hope to be in contact with you soon.
it just worked
it just worked it worked so well that I have just sent in my second order. And I'm working on the third one right now.
28 December 2025
Reply from Xometry
That is exactly what we love to hear! Thank you for choosing Xometry. We look forward to working with you again soon.
Easy fast and affordable
11 December 2025
Reply from Xometry
Hi Jessica, thank you so much for the 5-star review! We’re thrilled to hear that our process was easy, fast, and affordable for you.
That is exactly the experience we strive to provide for every project.
We look forward to working with you again soon!
3D printed experiments for R&D testing
Both the price and delivery time are better than protolabs.
24 December 2025
Reply from Xometry
Thank you for the great review! We are thrilled to hear that Xometry is providing the value and speed your R&D team needs for your 3D printed experiments.
We know how critical lead times and competitive pricing are during the testing phase, and we’re proud to be your preferred partner over other options in the industry. We look forward to supporting your next round of innovation!
Reply from Xometry
Thank you for the positive feedback! We are thrilled to hear that our communication, delivery speed, and part quality all met your expectations. We strive to provide a seamless experience from start to finish, and we look forward to working with you on your next project!
Xometry is my go-to manufacturer for custom items
Xometry is very helpful with getting instant quotes on custom jobs, and their manual quote team is almost just as fast. I have been very satisfied with Xometry's competitive pricing, lead-time, and part quality.
29 December 2025
Reply from Xometry
Thank you for the wonderful feedback! We're thrilled to hear that you are finding both our instant quoting engine and our manual quoting team to be fast and effective.
We strive to maintain that balance of competitive pricing, quick lead times, and high part quality for every project, so it’s great to know we are hitting the mark for you. We appreciate your business and look forward to seeing your next design on the platform!
Xometry works as though it was part of my company
Easy to use quoting system. On time delivery per the quote and with timely updates where the parts were in both manufacturing and delivery. As a small company I will definitely use again with out hesitation.
29 December 2025
Reply from Xometry
Thank you for the fantastic review! We are so glad to hear that our instant quoting system and tracking updates provided the transparency you need to manage your projects effectively.
Knowing that Xometry can provide a reliable "big company" infrastructure for your small business is exactly why we do what we do. We truly appreciate your trust and look forward to partnering with you again on your next order!
Xometry always Delivers.
Xometry always Delivers.
I have now used Xometry 4-5 times for my CNC needs. It allows small business like mine who does not yet have a CNC machine the ability to deliver products for our customers.
29 December 2025
Reply from Xometry
Thank you so much for the 5-star review! We are thrilled to hear that Xometry has become a reliable partner for your CNC needs.
Supporting small businesses is at the core of what we do, and we’re proud to provide the manufacturing power that helps you deliver high-quality products to your own customers. We look forward to working with you on your future projects and continuing to support your business as it grows!
The quality is amazing
The quality is amazing. The speed of production is amazing. The ease of ordering is amazing. The price is amazing. Result: AMAZING!
26 December 2025
Reply from Xometry
Five stars and five 'amazings'; we couldn't ask for more! Thank you for choosing Xometry, and we’re thrilled you love the results!
in the end
in the end, everything worked out well but 2 of my 4 orders were bumpy.
the first order, the deburring burned the mirror finish on the part. but they made it right in a timely fashion.
the next order was contracted out to China. they couldn't get a proven CAD drawing to work and couldn't supply a common SS sheet acc to my spec that was also on the Xometry website. they tried to mirror polish the SS themselves but it came out more like a brushed chrome. but again, Xometry made it right. the last 2 batches were phenomenal in quality. and the communication back and forth to resolve issues was pretty good.
24 December 2025
Reply from Xometry
Thank you for taking the time to provide such a detailed account of your experience with us. We sincerely appreciate your transparency regarding the journey of these orders.
At Xometry, our goal is to provide a seamless manufacturing experience, but as your review highlights, the complexities of custom fabrication can sometimes present challenges. We are glad to hear that when these issues arose, whether it was the deburring process on your mirror finish or the material sourcing complexities with an international partner, our team was able to step in, communicate effectively, and make it right.
It is particularly rewarding to know that your most recent two batches were phenomenal in quality. We believe the true test of a manufacturing partner isn’t just when things go perfectly, but how we respond when they don’t.
We look forward to maintaining the high standard set by your latest orders on all your future projects.
Quality and timeliness of delivery
I always choose the lowest cost option and have always been pleasantly surprised by the quality and also the sooner than expected delivery.
23 December 2025
Reply from Xometry
We are thrilled to hear you’re happy with the service! Providing high-quality delivery at an affordable rate is exactly what we strive for. Thank you for being a loyal customer! We look forward to working with you again soon.
Easy to produce a part that was no…
Easy to produce a part that was no longer available from the manufacturer. The cost was almost the same.
11 December 2025
Reply from Xometry
Thank you for choosing Xometry. We take pride in delivering high-quality solutions at competitive pricing, and we’re pleased to hear that we were able to produce a part no longer available from the original manufacturer. We appreciate your feedback and look forward to supporting your future projects.
Just what I ordered
Just what I ordered. Very accurately cut. Shipped and received early
17 December 2025
Reply from Xometry
Thank you for the wonderful feedback! We take great pride in our precision and efficiency, so we are thrilled to hear that your order was cut accurately and arrived ahead of schedule. Thank you for choosing us, and we appreciate your business.
My parts were turned out great
My parts were turned out great. The price was the best I could find for low volume orders.
I'm looking forward to ordering more parts from them soon.
16 December 2025
Reply from Xometry
Thank you for working with us at Xometry. We’re pleased to hear that your parts met your quality expectations and that our pricing was a good fit for your project. We appreciate your business and look forward to working with you again.
Product was delivered on time and to…
Product was delivered on time and to spec.
The process was very simple, all the way from uploading to ordering to tracking.
And the part is working perfectly.
15 December 2025
Reply from Xometry
Thank you for choosing Xometry. We’re glad to hear that you found our processes simple and easy to follow. Our goal is to deliver high-quality parts on time, and we look forward to continuing to support you with your future projects.
Great part quality
Great part quality, tolerance and finish.
Quote on website was the price I paid
Delivery was actually ahead of schedule
15 December 2025
Reply from Xometry
Thank you for working with us at Xometry. We’re pleased to hear that your parts arrived ahead of schedule and met your quality expectations. Delivering high-quality parts on time is a top priority for us, and we look forward to supporting you on your next project.
Great website that streamlines orders.
15 December 2025
Reply from Xometry
Thank you for choosing Xometry. We’re delighted to hear that you found our website easy to navigate and helpful in streamlining your orders. We appreciate your trust in Xometry and look forward to supporting you on your next project.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.