It took a few phone calls to XLN to get the correct contract information sent out. Although new contract details had been previously agreed by telephone, the follow up email from XLN did not refle... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your assistant was very helpful and friendly. However we think it is wrong that the contract had got to over £100 a month just because we didn't keep renewing it, when really it should have been £37... See more
We would like to congratulate Mark Saunders from Daisy Telecom on his superb after sales care & getting our phone system up & running. We had teething problems changing to digital , but Mark went o... See more
As someone who has been in the comms trade over 35 years is good to fine a company with the staff that has the knowledge to understand the needs of our customers. Excellent service, very helpful sta... See more
Company details
- Telecommunications Service Provider
- Business to Business Service
- Internet Provider
- Payment Service
- Telecommunications Equipment Supplier
- Telephone Company
About XLN
Written by the company
XLN is a UK-based telecommunications company that specialises in providing phone and broadband tailored specifically for small businesses.
Established in 2002, XLN aims to offer cost-effective solutions to help small businesses thrive in the competitive market by providing reliable and affordable communication services.
Offerings include business broadband, phone services, mobile services and card payment services, all designed to meet the unique needs of small enterprises.
With a focus on customer satisfaction and support, XLN has established itself as a trusted provider for businesses looking for efficient and budget-friendly communication solutions.
Established in 2002, XLN aims to offer cost-effective solutions to help small businesses thrive in the competitive market by providing reliable and affordable communication services.
Offerings include business broadband, phone services, mobile services and card payment services, all designed to meet the unique needs of small enterprises.
With a focus on customer satisfaction and support, XLN has established itself as a trusted provider for businesses looking for efficient and budget-friendly communication solutions.
Contact info
United Kingdom
- 0344 880 9000
- service@xlntelecom.co.uk
- xln.co.uk
4.2
Great
30K reviews
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Xln used to be a really good provider WHATS GONE WRONG
Xln used to be a really good provider until it got taken over by Daisy and everything has gone to pot. Having several businesses and accounts with them for over 22 years i am now closing them down. They were renowned for their excellent customer service and fastest responding times alas no longer. Not sure where the company is heading but one thing is for sure it's NOT SUCCESS. I sold one of my businesses gave in the appropriate notice and have had nothing but grief closing it down.
I have one out of contract and being charged extortionate amount cannot even get through to or have had a call to renew it.
Absolute disgrace, Avoid at all costs!! or else pay the price of dismal customer service and inexperienced personal and high charges!!
I wouldn't give them a star at all!!
19 May 2026
Unprompted review
Reply from XLN
Hi,
We value your feedback and apologise that you had a poor customer experience. We work hard to deliver exceptional customer service and have requested your account details to investigate your review further.
Thanks, The Daisy Team
Was really respectful
20 May 2026
Unprompted review
Very dodgy company
Very dodgy company, they always charge hidden charge.
Very dodgy, very very dodgy they will rip you off if you use them they will never charge you whatever they promise they will increase their price every month.
18 May 2026
Unprompted review
Reply from XLN
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Daisy Team
More for less
Very easy and straightforward to upgrade the contract and achieve lower ongoing costs!
18 May 2026
XLN started increasing the price
From day one XLN started increasing the price with extra's that had not been aggreed in the contract. Now at the contract end, the price doubled because I did not give 30 days notice to leave.
Now after leaving xln, they have charged me an extra £17 final payment fee and they have blocked access to my on-line account so I have no access to invoices.
18 May 2026
Unprompted review
Reply from XLN
Hi,
Thank you for your feedback. We have reviewed your account and can confirm that communications were issued in line with your preferred contact method. However, we understand this may still have caused inconvenience, and we sincerely apologise for any frustration this has created.
As advised by our team, customers are encouraged to keep their direct debit active for 30 days after the line has ceased to allow any final charges to be processed in line with our terms and conditions.
Kind regards,
The Daisy Team
Been with this company for 15 years
Been with this company for 15 years. Their service is next to none for businesses. Always helpful and queries dealt with effectively.
18 May 2026
If I could rate lower I would.
If I could rate lower I would..
We had always had poor service and less than satisfactory broadband and phoneline from the first month of signing the contract with them, but the price was cheap, so that could be overlooked.
Then they decided to chuck on additional charges here and there without notice, for no real reason, one month they tried to take over £200 on direct debit.. im still not sure why. They couldn't give a straight answer either.
That incident lead me to opening a case with the ombudsman.
Now finally I have ended all contracts with these absolute incompetent rob dogs, and theyre STILL chasing me for a SECOND "final outstanding payment".
Avoid. Avoid. Avoid.
17 May 2026
Unprompted review
Reply from XLN
Thank you for submitting your feedback. We have located your account and apologise that you remain dissatisfied with the outcome of our investigation.
Following your conversation with our team, a billing adjustment has been raised, and the correct balance has been communicated to you.
Thanks, The Daisy Team
They increase the price without notice…
They increase the price without notice and it is very hard to contact them and the price is very expensive even if the network is not working they take more than one month to fix it up. My contract is finished, but they say I have given notice and I give them warmer notice still they try to take money from my bank.
15 May 2026
Unprompted review
Reply from XLN
Hi,
Thank you for your feedback. We’re sorry to hear that you remain dissatisfied following the recent tariff changes.
We have reviewed your account and can confirm that communications were issued in line with your preferred contact method. However, we understand this may still have caused inconvenience, and we sincerely apologise for any frustration this has created.
While we appreciate you remain dissatisfied, the annual price increase was communicated in advance and reflects supplier cost changes, in line with Ofcom regulations.
Thanks, The Daisy Team
Reported a fault
Reported a fault, was told a new handset would be sent and my calls would be diverted, over a week and so far none of this has happened and XLN can see a record of the conversation but nothing has been done! Worst customer services experience ever!
8 May 2026
Unprompted review
Reply from XLN
Hi,
We sincerely apologise for the issues you've encountered with your recent service request.
We previously requested your account details so we could investigate this further; however, as no further information was provided, we have been unable to review the matter any further.
Kind regards,
The Daisy Team
No phone line since February
No phone line since February, no broadband since February. Nobody answers the phone. Nobody rings you back. A nightmare company. They do not care. I shall continue to post every few weeks until this miserable, useless company sorts out my lack of broadband and phone line. 3 months now!
14 May 2026
Unprompted review
Reply from XLN
Hi,
We sincerely regret the extended service disruption you've experienced. We are actively investigating this matter to resolve your broadband and phone line issues promptly. Thank you for bringing this to our attention.
Thanks, The Daisy Team
XLN doubled Fibre subcripsion with no concent
XLN
XLN (now Daisy) Doubled my fibre subscription to my business with no notification. Luckily our accountants noticed this happened for the passed 4 months!
I have reached out to the old XLN now Daisy but no response as left in Q and was asked to leave my number. !! Dodgy - will ask for refund and leave after 5 great years with them.!!
14 May 2026
Unprompted review
Reply from XLN
We want to reassure you that since your account was raised to us by way of your previous Trustpilot review. We are working to resolve the query raised and as such, have requested your account details again.
We appreciate your patience and understanding and wish to express that your satisfaction remains a top priority.
Thanks, The Daisy Team
Extremely professional
Extremely eloquent , explained everything in full & she was very patient & proficient at answering all my questions .
13 May 2026
Terrible service,misleading the…
Terrible service,misleading the customer tell me one price and then after one month they change me extra £40 ,very rude person,tip me off then try to charge me lots off money if I want to cancel terrible customer service
12 May 2026
Unprompted review
Reply from XLN
Hi,
We are truly sorry to hear about your frustrating experience with our service and the unexpected charges. We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Daisy Team
Please don't ever go these guys
Please don't ever go these guys, they give you a decent price at the start to begin, then have all hidden costs. Can't wait till my contract finishes, will be a free man
6 May 2026
Unprompted review
Reply from XLN
Hi,
Thank you for your feedback. We have now located your account and can see that your query has since been resolved.
However, we sincerely apologise for any inconvenience caused and appreciate you bringing this to our attention. Please be assured that your feedback will be shared internally for review.
Thanks, The Daisy Team
Absolutely shocking just checked my…
Absolutely shocking just checked my accounts and realised that this fraud Company been charging £25 extra throughout my past and current contract. Called them few times but every-time they hang up on me
5 May 2026
Unprompted review
Reply from XLN
Hi,
We’re very sorry to hear about the call dropouts you’ve experienced, and that any communication we sent may have been missed. We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Daisy Team
I hope you can resolve the same problem with another contract with your company Product ID: 5015164-51135
Because after the agreed contract price, they increase the price with services that they themselves introduce without my consent and take your money from your account without any notice completely illegally. When I see the money that at the beginning of the contract signing was £25 now it is £49 every month and after more than 10 attempts to call to report the fact; they continue to repeat that they will resolve the problem but nothing has happened ... I advise everyone to never use their service because it is an untrustworthy company and steals the money of people who believe in their promises. I intend to take legal action to report the money that was illegally stolen from me ...
5 April 2026
Unprompted review
Reply from XLN
Hi,
Thank you for submitting your feedback. We have located your account and apologise that you remain dissatisfied with the outcome of our investigation.
We have reviewed your account and can confirm that communications were issued in line with your preferred contact method. However, we understand this may still have caused inconvenience, and we sincerely apologise for any frustration this has created.
We acknowledge that a system error occurred during your previous interaction with us; however, any resulting charges have now been fully credited back to your account.
Thanks, The Daisy Team
Reply from XLN
Hi,
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Daisy Team
XLN is the worst broadband provider
XLN is the worst broadband provider. A year back they promised that price of my broadband will not go up to £60 my previous broadband was only £35.
My broadband speed using XLN was horrible. Everytime i go on Teams meeting am chappy and mostly freeze.
Very horrible service.
Cost of early termination is £199 plus vat.
Horrible company
10 November 2025
Unprompted review
Reply from XLN
Hi,
We appreciate your feedback and regret your experience with our broadband service.
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you. A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Daisy Team
Absoloute scam don’t ever use this…
Absoloute scam don’t ever use this broadband they will increase charges and not even care if you have responded or even agree for them to take out the money. The staff are so eager to get off the call or send you to another department and make excuses.
28 April 2026
Unprompted review
Reply from XLN
Hi,
Thank you for your feedback. We’re sorry to hear that you remain dissatisfied following the recent tariff changes.
We have reviewed your account and can confirm that communications were issued in line with your preferred contact method. However, we understand this may still have caused inconvenience, and we sincerely apologise for any frustration this has created.
While we appreciate that you remain dissatisfied, any change has been communicated in advance and reflects supplier cost changes, in line with Ofcom regulations.
Thanks, The Daisy Team
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