Im not really happy with this business.. Took about 3 weeks to get my order. The order was frozen and didnt seem to go through despite me reciving an order summary. When I finially got th... See more
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I ordered almost gear for myself, Im new in bike world and my friend recommended me this site, all of equipment fits perfectly and looks sturdy and quality, sizes: helmet L and gloves L fits me perfec... See more
Great price on adventure boots, return policy and quick shipment after order placed. If anything they could work on would be allowing more customer ratings as this is were its easy to find info on pro... See more
I was always skeptical about this website, but when I made an order, I changed my mind. Delivery time was good, product price - awesome, product quality - good. Overall I'm glad I found this websi... See more
Company replied
4.4
Excellent
367 reviews
Asks customers to review
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Reply from XLMOTO.COM
Hello,
Thank you for your purchase from us and your review.
We truly apologise for the delay of your order as we can see the parcel was for 20 calendar days in transit before being delivered to you.
Currently we are working on improving our delivery times by offering different shipping methods in the future.
We are sorry about this and sincerely hope this will not cause you any inconvenience.
Wish you a nice day!
Kindly,
XLMOTO
Disgraceful customer service
Disgraceful customer service. I ordered an item in US dollars from the US website. It needed to be returned to Poland for a refund. The item has been stuck with Polish customs for 2 months and my shipping provider has requested assistance from XL Moto to have it released. XL Moto have refused to help, I don’t speak Polish and I am now out of pocket $500 for a jacket I do not have. Had I known I was ordering from Poland I would never have placed the order.
1 August 2022
Unprompted review
Reply from XLMOTO.COM
Hello,
Thank you for your review.
We truly apologise for the delay caused in custom clearance.
As we are unable to connect this review to one specific order number, we kindly ask you to provide us all details via e-mail, so we can look into this again for you to see if there is anything we can do from our side in order to find a solution for this.
If you have any further questions or concerns, we will be happy to assist you via e-mail.
Kind Regards,
XLMOTO
order fulfillment was unusually late
order fulfillment was unusually late. would have been better if i had been proactively notified or updated about the delay.
26 September 2022
Everithing on time and OK
1 September 2022
Fabolous prices and great value for it!
Fabolous prices and great value for it.
bought several pairs of pants and jackets, a helmet, a stand...
everything was like in description or better.
Fast shipping always surprises me and I love that I'm updated about shipping progress :)
LOVE IT!
1 September 2022
Excellent experience
Excellent experience, I am very satisfied with the service and understanding.
1 September 2022
The package arrived very fast to…
The package arrived very fast to Croatia. The products were as described - new and perfect. Would recommend 10/10
8 September 2022
Nice helmet 👌
2 September 2022
Amazing team
It’a just amazing to order from so easy and simple and the team is very helpful to talk to
27 August 2022
Overall good products
Overall good products but the support could be much better and faster.
8 September 2022
Reply from XLMOTO.COM
Hello,
thank you for rating us.
Your opinion helps us to improve quality of our services and products. This is something we will look into and hopefully it will be improved in the future.
Kindly,
XLMOTO
Not received my purchase for almost a month
They were very fast until i paid my order and after this notting happens. They order is handed to dhl and nothing else. For example my order from China to Europe is almost here. In conclusion, don't purchase from this site, better donate this money to someone in need!
8 September 2022
Reply from XLMOTO.COM
Hello,
Thank you for your review.
We can see your order has been dispatched by us already and is currently in transit.
Please check the tracking you have received via e-mail.
If there is no update visible from DHL, we kindly ask you to get in touch with our CS Department via e-mail.
If you have any further questions or concerns, we will be happy to assist you.
Kind Regards,
XLMOTO
Misleading title
The stuff I ordered were in box. It had a big hole. I don't know how something didn't fall off. The title of the item: "Proworks Toolbox 49-X3 Retro Graphics" is misleading. I thought it was a toolbox with retro graphics. They were only stickers without the box. I think that the title is misleading. The other stuff were fine and in good shape regardless of the box that they were packed in.
7 September 2022
Reply from XLMOTO.COM
Hello,
Thank you for your review.
We truly apologise for yourparcel arriving in poor condition caused by transport.
As we would like to look into this, please provide us with pictures of what you have received via e-mail.
We will come back to you as fast as possible.
If you have any further questions or concerns, we will be happy to assist you.
Kind Regards,
XLMOTO
Very satisfied!
Fast delivery, competitive prices and good quality!
Absolutely satisfied!
19 August 2022
I am an overseas customer
I am an overseas customer, and I asked for an invoice that will comply with FTA agreement. However, your representative refused to issue a proper FTA invoice saying you do not provide such service. It is a hugh drawback to overseas customers. I had to pay about $50 tax when I bought only $160 from XLMOTO. And this is only because XLMOTO didn't want to provide a proper document which is really easy to make.
2 September 2022
Reply from XLMOTO.COM
Hello,
Thank you for your review.
As we have informed you in our e-mail reply, we are looking into this with the relevant department in order to be able to provide this in future.
If you have any further questions or concerns, we will be happy to assist you via e-mail.
Kind Regards,
XLMOTO
Great shop....Great prices....but slow…
Great shop....Great prices....but slow delivery to Croatia
31 August 2022
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