Xidax PCs Reviews 294

Aspen was the best! She helped me get my PC working right and thanks to her I can now play my games with my friends. I give her 7/5 stars. I couldn't be more grateful

Aspen took the time to go over every possible issue across 3 days until we found a solution. I appreciate his patience and expertise as I would've needed to send my PC back otherwise.

I had the privelage of working with Mr. Cole from Xidax Tech support. Over the weekend I had experienced several errors and a few different "Blue Screens Of Death". What I failed to fix over the entire weekend, Mr. Cole had fixed within 15 minutes of our conversation. He was able to walk me through the process step by step to where I felt confident in what he was asking me to do and I didnt feel ignorant about something I didnt know. Point is, he makes you feel comfortable asking question. Thank you Mr Cole. I hope I never have to call again but if I do, I hope you are my tech!

Aspen with Sales/Technical Support was amazing! They were able to tell me about both Xidax’s products and warranty coverage and answered all of my questions. They were also able to refer me to other points of contact for my additional questions regarding affiliate programs Xidax offers. Looking forward to my future purchase with Xidax!

So, I'd like to be able to give both a one star review for the first person I worked with and a HUGE five star review for the second.

Firstly, I worked with Joel and he didn't really seem too knowledgeable on my issue. This wasn't my main concern, however. My call to Xidax began at 12 pm est. Around 1:30, Joel said he needed to take his lunch. I didn't hear back from him until 3:10 pm est and he told me he'd call me back soon, but he had another customer to call first. Meanwhile, he was remote logged into my computer this entire time. I said that was fine and waited. I didn't hear from him again and at 4:30 I told him I'd been waiting for 3 hours. I didn't hear from him again until 5:30 pm est and he told me he was "a real slacker" and then had Aspen take over and help me. Aspen worked TIRELESSLY even after his shift was over and made sure my issues were fixed. He put in extra effort and went above and beyond to make sure not only my issue was fixed, but that I didn't lose my data which is my lifeline as I am a disabled content creator and this computer is my entire job/source of income. Aspen deserves a raise for how hard he worked, but Joel should be reminded not to leave clients/customers waiting for 4 and a half hours and to speak professionally when returning. I don't like to be a Karen, but that really caught me off guard.

Still, all in all I'd rate Xidax five stars. I've LOVED having the pc I have and the customer service I received from Aspen kinda corrected how upset I was at how I was treated the first time around.

I fly DCS world F-16C and noticed a drop in FPS from steady 120 fps to all over the place. 30s up. He got everything where it needed to be. The only thing left is he will help me troubleshoot the rgb fan lights so that i can set the color manually

I was buying a high-end Gaming Rig, and Aspen was amazing! He was able to improve upon my preselected build options, save me money where I had allocated it poorly, and get me better components with the savings. I appreciate all he did, and what a remarkable ambassador for your company!

I encounter some difficulties in processing the return of my old computer, fortunately, Aspen was extremely helpful in assisting and resolving the issue to my satisfaction. I am very pleased and thankful for the services provided.

Very informative and very helpful when I was having pc problems!

i had Two problems over the last two days and Aspen was my Tech. he was patient and never rushed the process, he is by far a big asset to Xidax and he fixed both problems and i can't thank him and Xidax for such great service Donald Costello

My gaming pc needed to go in for service. Xidax was great! They walked me through the shipping process which was very helpful. When they received my computer they sent emails to keep me informed on the progress. Aspen was especially helpful and very pleasant to talk with through the process. They are a great company and I love the gaming pc they sold me. A++

Was having driver issues so I contacted tech support and was connected to Aspen. Who was extremely helpful and knowledgeable, and was able to fix the problem after a long three hour period on one day and a follow up the following day. Xidax techs are the best I’ve had a privilege of talking with 10/10 would and will recommend to anyone.

Been having issues with my PC. Had to send it in for repair which was easy though the shipping was a tad expensive. However, having hardware replaced saves a lot of money. When I spoke with the tech support to try and resolve the issue without repair I was connected with Aspen. They are very knowledgeable and sat with me for 3 hours troubleshooting various solutions to the problem before having to setup a repair. Very thorough process. Unfortunate I have to send it in, but thankful I bought from Xidax!

I have bought 3 gaming laptops and 2 desktop computers from XIDAX over the past 5 years. XIDAX has always been responsive, easy to work with and with excellent craftsmanship. Special thanks to Shane for all his awesome work and taking his time to answer my questions.

I’ve had the same issue twice with my computer. The first time I called a few months ago the support spent hours trying to figure out and fix the problem but couldn’t give me a definitive reason. Today, when I called, Aspen was able to diagnose and fix the problem within about 20 minutes. So this review is more for Aspen than for Xidax Computers.

Everyone I have dealt with at Xidax has been extremely helpful: Jesse, Andrew, Aspen. I had some custom requirements for the components and the case when I bought this system 10 years ago- Xidax pulled trough no problem! They were also willing to work with my existing peripherals and Aspen followed-up to make sure my issues were resolved. Highly recommend!

I had to remove my GPU for reasons and when I reinstalled I was getting no displays. After checking all connections, self diagnosing, and burning 2 hours, I called up support. Aspen answered the phone and was able to text me easy to follow instructions and voilà! Now I don’t have an excuse and it’s back to work for me. THANKS ASPEN🙄🤣🙌

This is the second custom build i purchased from Xidax. My sales rep Andrew helped both times. He told me what was nessacery and what wasn't. He wasn't just trying to make the company a dollar but was actually genuinely wanting me to have components that would work well together. This second purchase was a x-10 custom loop liquid cooled. Over a $8k PC but would've been more if I didn't have Andrew's help. Xidax doesn't just build PCs and run a pc company THEY GAME ALSO which is perfect customer service. I recommend anyone and everyone buy from them.

** updated 11/1/24 ** added a star back - Xidax Operations reached out to work on resolving the issue/ customer recovery - have to give them big ups for taking the initiative to reach out, as this is not a simple situation... will update as we resolve
(did finally receive pc back, with upgrades ordered along with a cpu upgrade, courtesy of Xidax to offset delay (to be fair, they still did not have the ordered cpu in stock at the time, so it was a bit of a punt at that point) - delivery via fedex was a nightmare, fedex customer service has continued to get progressively less honest/ competent as fedex has added additional obstacles to customers actually getting service... pc rode around on fed ex truck from 5am to 10pm, passed 20 feet from porch on way cross town at 930 that night.. then delivery updated to monday (instead of friday) based on 'operational delay' [fedex code for we REALLY screwed this one up] - managed to pick it up myself from depot saturday evening, after being sequentially misled by fedex customer disservice... extended ridearound managed to knock the AIO cooler loose from rails and bend rails, i was able to re-seat and secure (damage is cosmetic, just another sting - ON THE UP SIDE - pc is well built, runs like a dream - absolute nerdgasm on the build, only negative was the bad taste the Sisyphusian task of getting it fished out of the void, repaired and returned has left in my metaphorical mouth.)
Originally purchased a pair of gaming pc's in 2017 from Xidax and the builds have performed well - quality components, solid builds. Have done a few component upgrades on one over the years, finally hit the point where we were pretty effectively bottlenecked at cpu/ motherboard and was looking at upgrade options when the cpu, overcome by existential ennui, self immolated (in a contained fashion)... so, definitely time. Contacted the Xidax team and paid return shipping, followed directions on having UPS pack it and off it goes...
Case gets broken in transit... looks like we're upgrading that too... mind you, this is a mid-line x-6 unit, kind of the bread and butter of their offerings... signed off on a significant mobo, cpu upgrade (along with new ram, fans, cooler) and paid the tab... knew that there might be some delays since i had opted for an AMD cpu, was told they should have them in a couple days... here is where things gang aft a-gley...

no communication, no follow up - not even able to get through on phones for 3 days running (other than the 'if you would like a callback on this number...' - tried that - got an unmarked call, no message... not sure I'm gonna score that as a 'callback'... did manage to engage with a sentient today, and the 'may be delayed' has become 'we're still waiting on those (two weeks later...)' - to best of my knowledge, micro center, newegg and amazon all have those chips available from recent searches, though I'm sure team X is using a more professional vendor... with delays...

So, the wait continues and the dude abides - while I have been absolutely ecstatic about the quality of their product overall, their service focus and logistics seem to leave a lot to be desired... will update as the story unfolds...

*10/13/24* updated We are currently 4 weeks+ into the adventure - spent almost 2 hours being ping ponged in their 'livechat' friday, through 5 different reps, spoke their customer service manager and was assured that I'd have shipping info that day... still waiting... apparently, the rot is all the way through. Sad evolution of a company that used to rock the house.

Overall I am satisfied with my purchase of the XM-10 "laptop", this their top of the line "laptop/notebook".

Pro's and things I like about it: It looks like it is all metal with very little if any plastic, lifetime warranty, 4k monitor. Although not a mechanical keyboard, it is not bad and slightly raised chiclet keyboard (best I tried so far). It has an up to date gen 5 ready mother board and bus, excellent graphics card (NVIDIA 4080), i9 core processor.

Con's or what I didn't like: they call it a "laptop", it is more like a powerful notebook, This PC even refers to itself as a notebook. Calling it a laptop when it is obvious it is a notebook is pretty deceptive. The logo company name is three pieces of white vinyl glued to the top (cheap looking). My salesman looked up what was done for cooling or heatsink as I intended to add another 2 TB drive later, he strongly suggested I get a better thermal pad not just for the new drive, but also for the old one (I got NAB pads). In keeping with a notebook, there is no CD or DVD and no SD slot. There are 4 USB inputs, 2 USB type A on the left side and two type C USB on the right (should be at least 1 of each of each side). Top back near the hinge gets really hot 185 deg F was highest CPU measurement (download "Control Center 3.0" free from the Microsoft store along with "Fan Speed Setting" also free (BTW, the battery is from China so I have the cc 3.0 charging stopped at 90%). The PC itself is really thin over all about 7/8" at it's widest point, so a Crucial T700 with heatsink will not fit inside. Also, I not sure if the lifetime warranty would still be in effect if you open it to even add the thermal pads. I'm pretty sure the warranty is void the moment you open it for any reason. I should have asked for a discount for not getting the lifetime warranty, cuz I knew I would be adding a Crucial T700 Gen 5 2TB PCI drive and adding RAM. They use a blue "treadlocker" on the screws, so when these are broken, they know the PC was opened. This might be what they mean by the Burnt in stage.

If the current real gaming laptops are as behind and dated as they are as of Sept. 2024, I wouldn't purchase any of them. I checked other builds and pre-builds like ASUS, Dell, HP and others and was very unimpressed and disappointed. I think I got the best I could find so far even if it is a notebook.