Xidax PCs Reviews 294

Great tech work done by Aspen. Did excellent work on my computer. Worked on my computer for Some time checking everything. No more problems. Thanks again Aspen. Also thank you for checking back with me about my computer, your the first person to do that

The whole process to get my PC back was pretty painless. I had forgotten if I had a warranty or not and sent an email to ask. Returned with a yes and got the ball rolling on doing troubleshooting on my end to no avail and then sent my PC in. Just got word back today that repairs were done and will be shipping out soon. So excited to have my desktop back!

I had an NVME drive "stop working" on me today and called their support rather than try to work through it myself even though I have the knowledge. Spoke to Cole who was incredibly helpful and quick to suggest a solution and after implementing his suggestion my NVME drive came back to life. Took less than an hour. Awesome support and really drives home the value I've received from buying Xidax with Lifetime support.

ive had a cpu custome built from these guys for years now and id like to say t is always a gooed experince id love to be able to get another pc from them here soon
Elijah W.
was great

Elijah was great! he helped me with something so small I should have done it myself. I love Xidax they will always help you with any problem you have. such a great PC company!

Elijah is one of the most helpful tech associates I’ve encountered. Company in general is amazing, proud customer of 5 years for a reason. Able to give countless solutions on the spot, impressive to say the least.

Elijah did a awesome job and was able to get me back up running y'all customer service is awesome and prompt!!

Elijah W. Helped me out today, he was quick at responding, seemed very knowledgeable and just all around good guy. He made me feel like he had my back. Highly recommend. If I have issues in the future, hope I deal with him again. Made me feel like more than just a customer.

Joel had been helping me out recently, but unfortunately he was out today. Hope you feel better soon, Joel!

Elijah helped me today and spent several hours working on my issue.

Still need to do some testing to see if all is well with the rig. But, I really want to thank Joel and Elijah for the patience and time.

The customer service was great. They tried to expedite for my nephews birthday with no questions. Great company. Easy to work with and the person that helped me was aspen. Thank yall again

Aspen was awesome

My pc lags and won’t let me run more than one program. I have been on the support line for 30 minutes listening to music. I have had to wait days just for an email back. Do not recommend the pc will work but only for one application at a time.

I've bought a few things but this time i needed to figure out BIOS update. COLE T helped me out and guided me through perfectly. The best thing about it is he didn't talk like a scripted robot like a lot of other companies have been doing. Made it personable and felt comfortable in the fact knowing he'll take care of me. Very much Appreciated. Wish i could send them a tip for helping!

Elijah helped me get my cpu swapped instead of waiting on the RMA. From what i understand this is an exception and i appreciate the help. This is my first Xidax pc but the customer service has been great. Highly recommend as they are very transparent.

I purchased a PC from Xidax in 2020 and have only had positive experiences working with them. I got the lifetime warranty and have had to use it twice, one of those times being now. I spoke with Elijah today with some troubleshooting issues and he helped make it a fast and easy experience.

Aspen figured out the issue with my machine from one picture that others (that I know, also people from xidax and the directions for my new vid card) couldn’t help with. I finally after several months have an upgraded video card

Elijah did a great job and was quick with good communication. Fixed my gpu driver issue in a timely manor

I am currently looking to purchase a new gaming system, and I had some technical questions about my pc build. Elijah Walker was extremely helpful and answered my questions fully. I have worked with other organizations, but an employee like Elijah just adds that extra touch to the experience that makes a good company great!

Aspen is an absolute rock star!

I was at my wits end and he worked with me literally all day until my pc was fixed and running great!

Aspen at Xidax gave very Professional Support. The point of support, especially technical support, is solve a problem. In this case it was a significant problem in that I could not perform my own professional support.

This was outside of Aspen's required function but worked the issue as if it was her own. Friendly (as all tech support is... :-P) and effecient. Find the problem and fix it as quick as possible.

Highly recommended!!!