Raine was very very helpful and patient. She made me feel like I was apart of the team! With sending pictures, investigating! We tackled the problem and solved it without the technician having to com... See more
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See what reviewers are saying
Sensitive to customer concerns, Patient in listening to customer, And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wi... See more
A huge thanks to Tiana for all the help! She was incredibly patient throughout the entire process and stayed on top of everything with great follow-ups to ensure the connection was stable. Her experti... See more
Im not the biggest fan of your proprietary ways of distributing internet. With that being said I am a fan of Customer Service provided in times of need. Dayna helped me with my latest issue by quickl... See more
Company details
Written by the company
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Contact info
1429 Chase Ct , 46032, Carmel, United States
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4.7
Excellent
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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Friendly & Fast!
My tech, Benjamin, was extremely friendly, prompt, personable, and helpful. He got my issue resolved in about 30 minutes - and half that was because I was doing chores while I helped him with reconfiguring wires on the router.
3 August 2023
Unprompted review
Reply from Xiber LLC
That is great news to hear, Anne! We love hearing stories about quick resolution. Thanks for taking the time to leave us a review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Benjamin provided great customer service!
Benjamin was cheerful, polite, and expedient on the call today for internet service assistance. I truly appreciated his assistance!
2 August 2023
Unprompted review
Reply from Xiber LLC
Thanks so much for the 5 stars, Cathy! We're very glad we were able to resolve your issue. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Reply from Xiber LLC
So glad to hear that things were easy for you to get resolved! Thank you for leaving the review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Terrible internet
Terrible company as others have stated just force their complex wide deals and provide very spotty internet. If a stable connection is something you value just move out of any complex that forces this, nobody can be reasoned with so the $$$ must be too good.
24 July 2023
Unprompted review
Reply from Xiber LLC
Hello Chance - I apologize for any problems you have encountered with your service with us. I did a search for your unit, and I could only find one ticket which was requesting some information about the devices here - beyond that though I do not see anything else. Are you having issues currently? There was one area issue in May, but other than that we could not find anything in the history. Please let us know if you are experiencing drops or any intermittent issues, as this should not be occurring, and we have no reports of it in our tickets. You can call us at 888.609.0681, chat in at xiber.com, or you can text us at 317-316-3257. Thank you.
A+++
I needed my service cancelled as i am moving and will no longer use XIber. Benjamin did a stupendous job for me!
24 July 2023
Unprompted review
Reply from Xiber LLC
Thanks for taking the time to leave the fantastic review for Ben, Grant! We are so glad that you had a good experience with our service. Please let us know if we can assist, if you ever have our service again in the future!
fast communication
fast communication, helped me out by taking me through the steps and fixed the problem
21 July 2023
Unprompted review
Reply from Xiber LLC
It is awesome to hear that you had such a great experience, Jaden! Thank you for leaving the review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Reply from Xiber LLC
So awesome to hear that Benjamin was able to help you out, Noah! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you!
Very friendly and very helpful.
12 July 2023
Unprompted review
Reply from Xiber LLC
Thanks for leaving us a 5 star review, Hayley! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Great Customer Service
The customer service agent that I had, Benjamin, was phenomenal. Not only did he answer my basic questions, but he went above and beyond to answer my more technical questions and more.
4 July 2023
Unprompted review
Reply from Xiber LLC
We are thrilled that Benjamin was able to provide exemplary service in your time of need! Thank you for taking the time to leave him a 5 star review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Benjamin was absolutely amazing he was…
Benjamin was absolutely amazing he was wonderful in helping me finally get internet and was as patient when I struggled trying to remove one of the wires.
26 June 2023
Unprompted review
Reply from Xiber LLC
We are so glad to hear you had a great experience with Benjamin. Thank you for leaving a review for him! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Bad Internet and poor customer service.
This internet was forced onto us by the apartments I live in. I had 1 gig service and cannot even get that now. My internet was installed 3 weeks ago and ever since then my internet has been crap, won't stay connected, and speeds are too low and inconsistent. Upload speed is so low you cannot even stream when it is one source of our income so we have been losing money since you installed your equipment. Customer service sucks. I have sent in numerous tickets, chatted with you online, and even called. I just keep getting the run around that you are going to forward it to an engineer and someone will get back to me and no one ever does.
18 June 2023
Reply from Xiber LLC
Hello! Thank you for letting us know of your experience. I could not find any of your chats/ticket history since I do not have enough information for you based upon the review. Can you please text me at 317.316.3257 so I can review your history and assist? We definitely want to make things right, and it sounds like so far we have not been able to make any progress with that. Our level of service is something we strive to maintain to a high degree, and it should not be performing the way you are describing, so I definitely want to speak with you as soon as possible. Or if you could, please reply here with your name so I can try to do a search that way at least. Thank you.
Great customer service skills
Great customer service skills, i as well am in a customer service line of work and it’s always great to be able to get that kind of treatment when you’re in need of help! Great guy
15 May 2023
Unprompted review
Reply from Xiber LLC
Thanks for the compliment on our staff, Bry! We really try our hardest to help as best as we can, and treat our customers with respect along the way. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Benjamin was very helpful
Benjamin was very helpful! I learned something new today lol and my problem was solved promptly and efficiently.
1 May 2023
Unprompted review
Reply from Xiber LLC
Thanks for the great review about Benjamin! We are so glad to hear he was able to help you quickly. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Answered every question I had and was…
Answered every question I had and was concise.
14 April 2023
Unprompted review
Reply from Xiber LLC
Thanks for leaving a review for us! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Ode to Ben's Patience
I'll admit, I came in giving Ben a bunch of sh** --- mainly because I'm being forced onto your service by my apartment complex.
However, he was professional and answered all of my questions, and honestly showed why he's well built for the position he's in.
I appreciate your effort Ben and look forward to trying your service out when my landlord rips all of Spectrum's coax out of the walls.
12 April 2023
Unprompted review
Reply from Xiber LLC
Hey Damian! Thanks for the review of Ben, we agree that he is a great fit for our team! The service has been live for a couple of weeks now, we hope it is working well for you! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again.
Person on the phone was very nice
21 February 2023
Unprompted review
Reply from Xiber LLC
Hello Maria! We are thrilled to hear you had a 5 star experience with us, thank you for leaving a review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thanks so much again!
Great Customer Service
Outages happen. Carly and the Xiber team have also been rapid to respond and always with a solution! I'm thankful for them!
20 February 2023
Unprompted review
Reply from Xiber LLC
Thank you for your patience and understanding, Christine! We are glad that the customer care we provides shines through, even when we have an issue with the service. We strive to resolve things as quickly as possible to keep our customers happy. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Highly Recommended
I have nothing but great things to say about Xiber. Their customer service, technicians, and service were all amazing. Service was extremely reliable. Wish I could have their service where I'm moving.
20 February 2023
Unprompted review
Reply from Xiber LLC
Thank you so much for the kind review, Brit! We love to hear such lovely feedback from our customers. We strive to help to the highest of standards. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
My chat technician gave me great advice…
My chat technician gave me great advice and also explained to me why I was having connectivity issues. It's always more helpful to know why there is an issue and how to solve it rather than just a solution. Thanks for the help Benjamin!
16 February 2023
Unprompted review
Reply from Xiber LLC
Thank you for taking the time to leave your feedback! We are thrilled to hear that you had a 5 star experience with Benjamin, and that he went above and beyond to assist. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
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