Raine was very very helpful and patient. She made me feel like I was apart of the team! With sending pictures, investigating! We tackled the problem and solved it without the technician having to com... See more
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Sensitive to customer concerns, Patient in listening to customer, And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wi... See more
A huge thanks to Tiana for all the help! She was incredibly patient throughout the entire process and stayed on top of everything with great follow-ups to ensure the connection was stable. Her experti... See more
Im not the biggest fan of your proprietary ways of distributing internet. With that being said I am a fan of Customer Service provided in times of need. Dayna helped me with my latest issue by quickl... See more
Company details
Written by the company
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Contact info
1429 Chase Ct , 46032, Carmel, United States
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4.7
Excellent
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Ben continued to check in throughout our upgrade and tech appt. Very much appreciated!
24 January 2025
Unprompted review
Benjamin is awesome!
I’ve called numerous of times. No one was able to help me until today. I talked with Benjamin and he was great! He is professional and was able to get my cable working today! I appreciate Benjamin’s help so much!!
13 January 2025
Unprompted review
Great job easy to work with
8 January 2025
Unprompted review
Benjamin was great
Benjamin was great. I didn’t have any wait time when I called in and my problem was fixed in literally 15 minutes. He had excellent communication and I was very happy with my experience.
3 January 2025
Unprompted review
Excellent technical support thanks for…
Excellent technical support thanks for your help
7 December 2024
Unprompted review
Was very prompt very easy to talk to…
Was very prompt very easy to talk to his assistance was greatly appreciated
2 December 2024
Unprompted review
Great customer service!
14 November 2024
Unprompted review
Excellent tech support
Benjamin fixed my issue quickly and communicated reasons for the delay. Thank you so much!
8 November 2024
Unprompted review
Great service!
Took me a little to get into contact with a person who could help but once they did they were very helpful in fixing the problem
19 September 2024
Unprompted review
Outstanding service
The customer service technician was very patient and helped me work through our issue by offering multiple suggestions to ensure our issue was addressed.
5 September 2024
Unprompted review
Didn’t have to wait long for someone to…
Didn’t have to wait long for someone to help me, and he figured out the issue very quickly. He was very helpful!
23 August 2024
Unprompted review
Benjamin went above and beyond the call…
Benjamin went above and beyond the call of duty to help me.
21 August 2024
Unprompted review
10/10 customer service experience
The customer service agent was very helpful and resolved my issue quickly!
26 July 2024
Unprompted review
He was fast and knowledgeable
Moving in and setting my service up for the 1st time was very quick and easy.
25 July 2024
Unprompted review
I had messed up the process and they…
I had messed up the process and they was able to reset everything and get me the right wifi connection.
27 June 2024
Unprompted review
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