xFix Repairs Reviews 43

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I have used X fix repairs for five years now. Although I don’t live in Middlesbrough, it’s worth the 13 mile route journey to get things fixed there. I’ve had phones repaired which other so called rep... See more

Rated 1 out of 5 stars

I took one of my old PS5 controllers to Xfix Middlesbrough for repair. I was originally quoted £40, which I already thought was a bit overpriced, but I agreed anyway. After a couple of days with n... See more

Rated 5 out of 5 stars

Xfix provides excellent services! Another repairer had tried fixing my phone and gave up. I just frustratedly came to see if they could help me retrieve my documents, after much persuasion by a friend... See more

Company replied

Rated 5 out of 5 stars

Very fast and reliable company. I sent a message over messenger asking for a quote to which I received a reply almost instantly with a very reasonable price and was able to book an appointment for the... See more

Company replied

Company details

  1. Cell Phone Store
  2. Computer Repair Service
  3. Computer Store
  4. Mobile Phone Repair Shop

Written by the company

XFix is a reputable electronic shop nestled in Middlesbrough that has been specializing in repairing mobile phones, game consoles, tablets, and computers for over seven years. Our skilled team of professionals boasts an impressive combined experience of 18 years, ensuring that your devices are in the hands of qualified experts. Whether it's a cracked screen, a malfunctioning console, or a sluggish computer, XFix is dedicated to providing efficient and reliable repairs, restoring your devices to optimal functionality. Trust XFix for all your electronic repair needs in Middlesbrough.


Contact info

4.1

Great

TrustScore 4 out of 5

43 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have used X fix repairs for five years.

I have used X fix repairs for five years now. Although I don’t live in Middlesbrough, it’s worth the 13 mile route journey to get things fixed there. I’ve had phones repaired which other so called repairers had written off as well as SSD hard drive conversions to a MacBook as well as backs replaced on iPhones. They are extremely and experienced. A professional set up. Repairs are carried out very speedily and the prices are fair. I would definitely recommend their services 100%.

6 September 2025
Unprompted review
Rated 1 out of 5 stars

I took one of my old PS5 controllers to…

I took one of my old PS5 controllers to Xfix Middlesbrough for repair. I was originally quoted £40, which I already thought was a bit overpriced, but I agreed anyway. After a couple of days with no progress, I was called and told that parts had to be ordered, and the price would go up by another £20 – making the total £60.

This is a complete rip-off, especially considering that the very website I originally bought the controller from offers the same repair service for £30. The only reason I went to Xfix was to avoid the shipping time etc.

I would not recommend Xfix Middlesbrough – unprofessional, overpriced, and a waste of time also very rude when I was trying to be polite.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Xfix provided exceptional service

Xfix provided exceptional service. My son's Nintendo Switch Lite, with a damaged charging port, was repaired at a very competitive price. A courteous and confident engineer confirmed the repair was possible, and the device was returned within days. The service was outstanding, and I will certainly use Xfix again. Thank you.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, explained what the problem could be. Told me when to collect the iPad and was completed on time.Highly recommend this repair business.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Best repair shop

It’s my go to repair shop for service and quality. I had several iPhones and iPad repairs from minor to major and all work without any issues.

26 August 2023
Unprompted review
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Reply from xFix Repairs

Richard, your loyalty means the world to us! We're delighted to be your trusted choice for repairs, and we're thrilled to know that all your devices are working flawlessly. If you ever need assistance again, just reach out. We're here to provide top-notch service and quality whenever you need it. Thank you for your ongoing support!

Rated 5 out of 5 stars

Fast and top tier service

Fast and top tier service, cheaper would always better but fully satisfied from the customer service, to the speed and the quality of the repair, full marks.

6 September 2023
Unprompted review
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Reply from xFix Repairs

You're very welcome! If you ever need our services again, don't hesitate to reach out. We're here to provide top-tier service whenever you need it. Thank you for choosing us!

Rated 5 out of 5 stars

PS5 repair

Professional service from start to finish and extremely quick. Highly recommend.

30 August 2023
Unprompted review
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Reply from xFix Repairs

Thank you for your review! We're pleased to hear that you had a professional and speedy experience with our PS5 repair service. Your recommendation is greatly appreciated. If you ever need assistance in the future, don't hesitate to reach out! 😊🎮🛠️

Rated 5 out of 5 stars

Great stahff and excellent service

Great staff and excellent service

19 August 2023
Unprompted review
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Reply from xFix Repairs

Thank you for your kind words! We're glad you had a positive experience with our staff and service. If you ever require our assistance again, feel free to reach out. 😊👍🛠️

Rated 5 out of 5 stars

iPhone issues

Walked into Xfix for some advice for IPhone problem
Very helpful ,two hours later problem solved iPhone up and working
Very reasonable price wise
Would highly recommend

25 August 2023
Unprompted review
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Reply from xFix Repairs

We're glad we could help resolve your iPhone issues quickly and at a reasonable price. Thank you for recommending us – we greatly appreciate it! If you have any more concerns in the future, don't hesitate to reach out. 📱🛠️

Rated 5 out of 5 stars

I damaged my macbook screen and apple…

I damaged my macbook screen and apple wanted £700 to fix it, I called xfix and they said it is only £350 to fix and they fixed it within a week. Highly recommended

15 August 2023
Unprompted review
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Reply from xFix Repairs

Thank you for sharing your experience! We're glad we could provide a more affordable solution for your MacBook screen and deliver it within a week. Your recommendation means a lot to us. If you ever need assistance again, feel free to reach out. 💻🛠️

Rated 5 out of 5 stars

Excellent job!!!

Xfix provides excellent services! Another repairer had tried fixing my phone and gave up. I just frustratedly came to see if they could help me retrieve my documents, after much persuasion by a friend. . To my greatest surprise, not only did they made it easy for me to get my documents, they fixed my phone on time, earlier than scheduled.They actually deserve more than 5 stars

13 July 2023
Unprompted review
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Reply from xFix Repairs

Thank you very much for your wonderful feedback! We're thrilled to hear that we could provide excellent service and successfully retrieve your documents and fix your phone. If you ever need further assistance or have any other tech-related needs, don't hesitate to reach out. We truly appreciate your support and kind words! 😊

Rated 5 out of 5 stars

Professional, competent and friendly tech repair shop

Used company to investigate/fix problem with charging my iPAD. Professional service from booking in procedure to explaining repair process, costs and likely timeline. Company sent status updates and confirmation of repair within anticipated timeframe. Will certainly use company again in case of future repair needs.

7 July 2023
Unprompted review
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Reply from xFix Repairs

Thank you for sharing your experience! We're delighted to have provided a professional and informative service for your iPad charging problem. We look forward to assisting you with any future repair needs. Don't hesitate to reach out whenever you need help. 📱🔌🛠️

Rated 5 out of 5 stars

Top Top Service …

Top Top Service …
Phoned Sat 10am, same day repair, very fair price on a replacement HDMI port on Soms PlayStation 5.
Collected 3.30pm the same day , and back in working order..
Thank God, as a kid without his PlayStation over Bank Holiday would have been carnage 🤣🙈
Thank You!!!!
Wouldn’t hesitate to recommed!⭐️

6 May 2023
Unprompted review
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Reply from xFix Repairs

Thank you so much for your kind words and the 5-star recommendation! We're thrilled to hear that you had a top-notch experience with our service. It was our pleasure to promptly repair your PlayStation 5's HDMI port at a fair price, ensuring you didn't have to endure a Bank Holiday without it. Your satisfaction is our priority, and we're grateful for your trust and support. If you ever need assistance in the future, don't hesitate to reach out. Game on! 🎮😄

Rated 5 out of 5 stars

Excellent Service

My have used X fix for good number of years now. Engineer Sam is very reliable, honest and trustworthy in fixing mobile phones & iPad and reasonably priced.
I highly recommend this shop.

25 March 2023
Unprompted review
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Reply from xFix Repairs

Thank you so much for your loyal patronage and the kind words! We truly value your continued trust in our services over the years. It's fantastic to hear that Engineer Sam has consistently provided excellent, reliable, and honest repairs for your mobile phones and iPad. We always aim to offer competitive and reasonable pricing to ensure our customers receive the best value. Your high recommendation means a lot to us, and we look forward to serving you again in the future. If you ever need any further assistance, please don't hesitate to contact us.

Rated 5 out of 5 stars

Battery Replacement

Very fast and reliable company. I sent a message over messenger asking for a quote to which I received a reply almost instantly with a very reasonable price and was able to book an appointment for the next day. The battery was replaced within an hour. I was even given a free screen protector. Really helpful staff with excellent knowledge in this area would definitely recommend and will return if I ever need to.

6 April 2023
Unprompted review
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Reply from xFix Repairs

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our fast and reliable service. Providing instant responses and reasonable pricing is a priority for us, and we're glad it met your expectations.

It's fantastic to know that the battery replacement was completed promptly and that you found our staff to be helpful and knowledgeable. We believe in going the extra mile to ensure our customers are satisfied, and we're delighted that you also received a free screen protector.

Thank you for recommending us, and we'll be more than happy to assist you again in the future if the need arises. Feel free to reach out if you have any further questions or requirements. Your support is highly appreciated!

Rated 5 out of 5 stars

👍👍

I’m in Middlesbrough for work, last week I got messed around by a phone shop in my local area. They messed around all week and didn’t even fix my phone. So desperately needing my phone fixed I tried xfix because of there already high rating reviews but they are not high enough. This highly professional, small business went above and beyond to fix my multiple problems in a short period of time. I’m incredibly happy with the result, thank you !

Andrew Mooney

9 November 2022
Unprompted review
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Reply from xFix Repairs

Thank you, Andrew, for sharing your experience with us! We're sorry to hear about the frustrating experience you had with another phone shop in your local area. We're glad you decided to give us a try, and we're thrilled that we were able to exceed your expectations.

As a highly professional small business, we take pride in providing efficient and effective solutions for our customers. It's great to know that we were able to quickly address and resolve the multiple problems with your phone.

Your satisfaction is our ultimate goal, and we're delighted that you're incredibly happy with the result. Thank you for choosing us and for your kind words. If you ever need any further assistance, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Ipad screen fixedExcellent service good prices & very helpful & friendly staff …

Excellent service very good prices & very helpful & friendly staff

9 September 2022
Unprompted review
xFix Repairs logo

Reply from xFix Repairs

Thank you for your positive review! We're delighted to hear that you had an excellent experience with our service. Providing excellent service and fair prices are our top priorities, and we're glad it met your expectations.

We also appreciate your kind words about our helpful and friendly staff. We strive to create a welcoming and supportive environment for our customers, and it's great to know that you found our team to be helpful and friendly.

Thank you for choosing us to fix your iPad screen. If you ever need any further assistance or have any questions, please feel free to reach out. We're here to help!

Rated 5 out of 5 stars

Great experience and absolutely amazing…

Great experience and absolutely amazing and professional company. They manage to repair my PS5 hdmi port within a day also they gave me the console passport (service log) with useful information about game consoles.

10 July 2022
Unprompted review
xFix Repairs logo

Reply from xFix Repairs

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us and found our company to be amazing and professional.

It's fantastic that we were able to repair your PS5's HDMI port promptly within a day. We understand the importance of getting your gaming console back up and running as quickly as possible.

We're glad you found the console passport (service log) helpful. Providing useful information about game consoles is part of our commitment to customer service and ensuring you have a seamless gaming experience.

Thank you for choosing us for your PS5 repair, and we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out if there's anything else we can do for you! Happy gaming! 🎮😊

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