Xero ShoesReviews 

1,797
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Many customers find the shoes to be very comfortable, lightweight, and well-made, suitable for various activities and everyday wear. People appreciate the wide toe box and the natural feel of the shoes, which can be beneficial for foot health. The customer service is often highlighted as exceptional, with staff being responsive, helpful, and making efforts to resolve issues. However, some reviewers were not happy with the durability of the shoes, reporting issues like soles separating or materials wearing out quickly, especially with regular use. There are also complaints about slow customer service responses, difficulties with returns and exchanges, and sizing inconsistencies, particularly with clearance items. Some customers also found the shoes to be expensive for the quality received and experienced discomfort with certain styles.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fit, with many praising the comfort, style, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising the shoes as well-made, comfortable, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing dissatisfaction due to... See more

Return policy

Customers consistently note negative experiences with the return policy, describing it as highly... See more

Price

Users describe negative interactions with price, finding the shoes quite expensive and often overpriced for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great shoes and great service! I got a few pairs of the original Denvers on sale to last me between work and everyday use and they held up great. My only complaint was that when I tried the waterproof... See more

Company replied

Rated 4 out of 5 stars

The Genesis women's sandal arrived two days after ordering via DPD. I liked that minimalist packaging was used for transit of the sandals. They're instantly comfortable and easy to adjust and have suf... See more

Rated 5 out of 5 stars

On behalf of a member of the household, "My Xero shoes are so comfortable - and they've been from the start. They are also fun and have been admired by passers by. The shoes come in different sty... See more

Rated 5 out of 5 stars

I bought the Mesa Trail II shoes. They are the most amazing, hard-wearing and comfortable shoes I have bought for the outdoors. I have walked in different stoney mountain terrains, including volcani... See more


Company details

  1. Shoe Store

About Xero Shoes

Written by the company

The most comfortable and versatile shoes, boots and sandals your feet will ever love. Barefoot and minimalist footwear for running, hiking, walking, travel, yoga, working out, and more. As seen on Shark Tank.

Xero Shoes

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(1,797)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

I love XeroShoes

I love XeroShoes. I've been a client since 2023, and own 5 pairs of their shoes. Wonderful products, great communication, easy returns & exchanges, plus... they have a men's 12.5 size

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Best Xero Shoes yet

Thank you. These are my favourite Xero Shoes yet. I've been looking for a black 'shoe' for a while. I play in a band and we often wear black pants and shoes. I transitioned to barefoot shoes about 5 years ago and the black shoes I used to wear just don't feel right any more. To heavy, too clunky, too tight.

Like Goldilocks, these are just right.

Dillon Canvas is comfortable right out of the box. The gum sole makes a different sound, but I expect that will change as time passes. For me, the fit is a little larger than normal. I wear size 15, so a little more size is absolutely fine with me.

These are a shoe you can dress up or down. With a nice pair of dress pants and a button up shirt, you can be in the office or a business meeting. WIth a pair of jeans and a T shirt, you can take your dog for a walk, go to the grocery or hang out at the beach.

The price is right in the sweet spot too.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Love these waterproof hikers

Love these waterproof hikers. They feel strurdy and steady for winter walking, but I still have ground feel. Still plenty of room for my mutant toes. Happy feet!

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Best shoes I’ve owned!

I needed the Xero Shoes Prio Neo because I was looking for a lightweight, minimalist shoe that supports natural movement for both workouts and daily wear. It provides a zero-drop design, a wide toe box for comfort, and a flexible yet durable sole that enhances ground feel and stability. In the future, I plan to continue using them for training sessions, casual walks, and possibly explore other Xero Shoes models if I need more specialized footwear

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Great for pickleball

Purchased the 360 shoes for pickleball. They are excellent on the court, the bottoms feel exactly like my asics, no slipping and have a lot of grip. Thankfully, these do not cramp my toes and I’m finally leaving the courts pain free, I love them! Would buy again!

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Mens Prio Failed after two months. warranty claim denied. Stay away.

Prio shoes were great for 2 months, the rubber slit where the strap loops through the soul broke after about eight 5 mile hikes on easy trails.

The worst part is Xero refused their warranty claim because I bought it on amazon. As if the person who shipped it to me is responsible for a poorly made shoe with manufacturing defects.

I wish I could upload images to show you the poor quality product that the company wont stand behind.

9 March 2025
Unprompted review
Rated 5 out of 5 stars

Great shoe even better customer service

My all time FAVORITE shoe brand, hands down. Since I bought my originals 2 years ago, I now have 7 pair… I reached out to Xero about some fraying near the tongue of my newest HFS II shoe. They offered to replace them, and I got a brand new pair within a week! Love the customer service, and the products they offer.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Prompt shipping, and excellent product.
I’ve been struggling with footwear for years. Nothing fit right, foot pain was obtrusive. I bought a pair of Prios and HFS last summer and am now up to 6 pairs, with the latest Retro Wynns. Absolutely love the fit and feel. Quality is excellent. I tried Vivobarefoots, Lems and some cheap options, but stuck with the old Hokas, ON’s, Topos and Altras until I found Xero. Other than a pair of redwing boots, Xero is all I wear now.

3 March 2025
Unprompted review
Rated 1 out of 5 stars

SIZES DON'T FIT > gets expensive

Looked like a great sale, so I bought a 39.5, which is already a bit bigger then they reccomend for my foot size. The shoe turned out wayyy to small!

I changed to a 40.5 but scince that size for the same shoe was not on sale I had to go for a shoe twice as expensive (also on sale). Even 40.5 (1.5 bigger than my normal size) was still too small!

If I now want to switch to a correctly sized one I'll have to go with a fully prized shoe, which is 4 times as expensive as my original budget...

They grap you with a sale, size the shoe much too small and then keep you coming back and paying more by the so called 'free exchange policy'.

If you're new to barefoot shoes and just want to try something out during a good sale, expect to pay 4 times as much and have multiple returns...

Costumer support was unwilling to aknowledge this problem and do something about it. They also would not return the shipping costs unless I bought the way more expensive shoe that would fit. (maybe)

Apparently their sizes are also not univesal accross diffrent shoes, so I don't even know what size to get if I were to but the more expensive one... The shoes I got were the Mesa Trail and Mesa Trail Waterproof.

Also their search engine really sucks. No way to apply filters and compare shoes.

But you know, to be fair; the shoes that I got felt like decent quality. Thats all I can say. Never got to try them on for a hike or run since they dont fit properly.

I'm happy to change my review if they eventually make good on their mistakes in some way.

23 February 2025
Unprompted review
Rated 5 out of 5 stars

Xero Shoes Are Now My Favorite Shoes Ever!

I had really never heard of Xero shoes until my niece told my daughter about them. My daughter then told me and I'm telling everyone in my family to get these shoes. You will love them! The customer service is awesome. They made me feel like they really cared about my needs as a consumer and wanted to be sure I got the perfect fit. I just bought a pair for my adult son. Now my husband and son-in-law want to try them. I only wish I had every color because these would be the only shoe I would wear from now on. I have bought high dollar shoes but they never as good as these Xero shoes. I can walk in them all day and my feet feel absolutely wonderful. And that is saying a lot because I don't like to wear shoes since I can never find any that my feet don't hurt in. I have now - and I will be buying more and telling everyone I know about Xero shoes. Love, love, love these shoes!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love these boots

I absolutely love these boots. This is my first time wearing this zero drop and barefoot footwear and I am glad I chose this brand and style. First of all, shipping was pretty fast even though there was a fee. Secondly, the fit felt unbelievably comfortable. I ordered a half size up to accommodate socks and if I decide to insert insoles of my choice. Walking in these made me feel as though I walking on clouds. I don’t hike or run, I just wear footwear for everyday wear. However, I generally walk a lot doing everyday stuff. This is my first zero drop, barefoot footwear to start my healing and healthy feet journey and I couldn’t have been more happier and satisfied. Moving forward, I ordered 6 other styles from Xero and I’m excited to continue my manually smart medically health journey. Also, I would like to mention Xero footwear is of great quality and have great sales. Hurry because stock goes extremely fast due to all I mentioned above.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Shoes, great service

I liked my first pair of Phoenix leathers so much I bought a second pair. I have ordered more shoes. One order was wrong. The customer support people were wonderful and handled it quickly with such grace. I also returned a pair that didn't fit as well and they replaced them and covered the shipping. I just ordered a pair of sandals. Can't wait to check them out.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

These rain boots are perfect

These rain boots are perfect: very comfortable, my orthotics fit inside and they are great for the rain. I wore them for the first time today in a huge downpour— dry feet!

5 March 2025
Unprompted review
Rated 5 out of 5 stars

No More Foot Pain!

I've struggled with plantar fasciitis for about 10 years now. I've tried all the inserts and orthotic shoes but switching to barefoot has been life changing. I have way less back and hip pain as well! I just end up buying the men's shoes from Xero negate the women's ones aren't wide enough for me but really love the products!!

5 March 2025
Unprompted review
Rated 5 out of 5 stars

My feet hurt all the time

My feet hurt all the time, maybe age (78) or neuropathy, results of diabetes, I don’t know. These are my fourth different style of Xeroshoes. Balance issues with other shoes lead me to trying Xeroshoes. Every different style has helped me tremendously with balance and I find them more comfortable than any shoes I have worn over the years. I have not found a favorite yet, but keep trying different styles. Next, I have a pair of Echo shoes coming.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

The Xero shoes are the most comfortable…

The Xero shoes are the most comfortable shoes I have ever worn and I deal with chronic foot pain. The original HFS and the Prio Neo are by far the best and most comfortable for me. I have other pairs as well that are nice, but I have probably at least 13 pair of original HFS and at least 8 pair of Prio Neo. I hope both continued to be made and more color choices like green or red and white would be cool.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Xero Ridgway Shoes are my new "go to" hikers.

Used my new Ridgeways on a 16 mile overnight in the NC Appalachians. Broke in quick, great fit, waterproof, very light, my feet needed a lot less recovery in camp. This short hike had plenty of elevation gain, rock scramble, and several creek crossings. Xero shoes has a new fan...my wife just ordered a pair

1 March 2025
Unprompted review

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