Xentair International Ltd Reviews 386

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising their exceptional service and the high quality of their products. Customers consistently highlight the prompt dispatch and fast delivery of orders, often noting that items arrived well-packaged and as described. Many appreciate the helpful advice and clear communication from the staff, making the entire ordering process straightforward and stress-free. However, some people mentioned issues with delivery, including one instance where a purchase had not arrived and another where full postage was not paid, incurring extra costs. A few other people also felt that mounting screws were not included with their order, requiring them to examine another printer to understand what was missing.

What people talk about most

Product

Reviewers express satisfaction with the product, frequently noting that items are exactly as described, of... See more

Service

Users describe positive interactions with service, consistently praising its helpfulness, efficiency, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are exactly as... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We buy consumables and parts (Xerox) from Xentair quite often now and they are very good. They try to go the extra mile, ship the orders in good time and generally do a very good job. Their prices a... See more

Rated 5 out of 5 stars

I received absolutely amazing service from this company. Paul in particular was outstanding. I had a Xerox printer that looked like a complete write-off, especially with Xerox restricting access... See more

Company replied

Rated 5 out of 5 stars

I had a truly excellent experience with this seller. I ordered a WiFi kit for my printer, which was dispatched the same day—impressive speed! Unfortunately, the first kit wasn’t recognized by my p... See more

Rated 5 out of 5 stars

We've been frequently purchasing Xerox consumables and parts from Xentair and have been thoroughly impressed. They consistently strive to exceed expectations, delivering orders promptly and maintainin... See more


Company details

  1. Toner Cartridge Supplier
  2. Copier Repair Service
  3. Office Equipment Repair Service
  4. Printer Repair Service

Written by the company

We are Xerographic specialists and supply parts, toners, drums, spares and fusers for all types of Xerox, Konica, HP, Ricoh and other devices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

386 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Every time I use Xentair I am not…

Every time I use Xentair I am not disappointed, they are extremely knowledgeable and helpful. If they tell you you will have something in so many days it always arrives. I always need my spares quickly and they always try to get it away that day. When working on my machine they are a font of knowledge.
I cannot recommend them enough.

13 August 2022
Rated 5 out of 5 stars

Excellent service and very good price

Excellent service. I ordered a Xerox 8560 printer maintenance kit. It was half the price shown on other web sites and the printer recognised it as a genuine Xerox product when installed. Fast delivery on the standard delivery option and securely packaged. A very positive experience.

7 July 2022
Rated 5 out of 5 stars

Reasonable price compaired to…

Reasonable price compaired to alternative suppliers, very quick postage.
Website is easy to use and helpful.

Would recommend this supplier to anyone, better prices than most.

1 July 2022
Rated 5 out of 5 stars

Xentair Delivers!!

Xentair delivered the product which I thought would have been impossible to find exactly as pictured, in excellent condition, and much quicker than expected! Thank you Xentair - great product - great service!

29 June 2022
Xentair International Ltd logo

Reply from Xentair International Ltd

Thank you William for you excellent review. Each great review we receive helps other see that, not only do we have the parts, but also that we fulfil our orders quickly. I see it took only 3 days to arrive to Indiana, USA from the UK... Now that's impressive. Thank you DHL too.

Rated 5 out of 5 stars

truly great service

truly great service
package came before expected time from UK to Canada
nicely paked

thank you

7 June 2022
Xentair International Ltd logo

Reply from Xentair International Ltd

Thank you Edward for you fantastic feedback. DHL & FedEx are amazing at what they do and it's great to see they were ahead of schedule.

Rated 5 out of 5 stars

My personal experience with the company

It was quite easy to navigate the website. Also the prices were quite fair. And last but not least delivery was unbelievably fast on both my orders.I would highly recommend this company for any one looking to buy anything that they carry

12 May 2022
Xentair International Ltd logo

Reply from Xentair International Ltd

Hello Arthur, thank you so much for your kind review. We take great pride in delivering our orders but we wouldn't be able to be so quick if it wasn't for DHL & FedEx, they are amazing at fulfilling our orders. Thanks again. Paul.

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