The Xenon GroupReviews 

160
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've done distance learning before and at times struggled with portions of it. Sue was absolutely excellent. Turned my assignments round incredibly quickly and always offered valued tutorance and guid... See more

Company replied

Rated 5 out of 5 stars

Sue, David and the team offer excellent support and made the course enjoyable and relevant. I have just completed by IWFM level 6 extended diploma and couldn't have done it without Xenon. Would highly... See more

Company replied

Rated 5 out of 5 stars

Recently completed Level 5 IWFM course which turned out the correct choice to complete long distance learning. The support provided from Sue was outstanding. Sue's feedback regarding work was alw... See more

Rated 5 out of 5 stars

I recently completed my Level 6 IWFM Extended Diploma, which was the ideal choice for long-distance learning. Sue was really helpful throughout my two years of study. Sue's feedback was always prompt... See more

Company details

  1. Educational Institution
  2. Recruitment Service

Written by the company

The place to go for specialist Facilities Management Training/Qualifications, Recruitment & Consultancy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(160)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've done distance learning before and…

I've done distance learning before and at times struggled with portions of it. Sue was absolutely excellent. Turned my assignments round incredibly quickly and always offered valued tutorance and guidance on wherever i was stuck. She was incredible and i owe her a huge thanks.

2 June 2026
Unprompted review
The Xenon Group logo

Reply from The Xenon Group

Thanks Dec, and congratulations on completing your qualification. We'll make sure to pass on your kind words to Sue and the team.

Rated 5 out of 5 stars

IWFM level 6

Sue, David and the team offer excellent support and made the course enjoyable and relevant. I have just completed by IWFM level 6 extended diploma and couldn't have done it without Xenon. Would highly recommend their services. Top quality👌

1 June 2026
Unprompted review
The Xenon Group logo

Reply from The Xenon Group

Congratulations Joe, achieving the Level 6 Extended Diploma is no joke, it's an extensive qualification and requires commitment and dedication to your studies.

Thank you so much for your kind words. We do our best to provide support and guidance, but ultimately it's up to you to do the work so well done!

Rated 5 out of 5 stars

Exceptional and flexible support from a world-class team

I cannot recommend the Xenon Group highly enough. Due to health issues, I had to delay my progress significantly after initially starting the course. However, the support I received throughout this challenging period was outstanding.

Rather than letting me drift, 3 to 4 members of the team (including tutors and support staff) consistently checked in on my well-being and progress. Once I began the assignment stage, their guidance was invaluable. They provided incredibly sharp, thorough, and prompt feedback that ensured I fully understood the material and completed my tasks on time.

Administratively, Xenon was remarkably flexible and accommodating of my personal circumstances, while academically, their support was precise and efficient. I am incredibly grateful to the entire team for helping me cross the finish line. If you are looking for a training provider that genuinely cares about your success, look no further than Xenon.

18 May 2026
Unprompted review
The Xenon Group logo

Reply from The Xenon Group

Jae, thank you so much for such a lovely review!

We do our best to support all of our learners, but remember that ultimately it's down to you to balance work, life and studies to get the work done to the required standard - so well done to you and congratulations on achieving your IWFM Level 4 certificate!

Rated 5 out of 5 stars

IWFM L6 Certificate

Sue and David at the Xenon group are very knowledgeable and support you through every stage of the process with advice and guidance to keep you on track to ensure a positive outcome.

18 May 2026
Unprompted review
The Xenon Group logo

Reply from The Xenon Group

Thanks for the positive review, and congratulations on achieving your IWFM Level 6 qualification!

Rated 5 out of 5 stars

Recently completed my Level 5…

Recently completed my Level 5 certificate.

May I thank the entire Xenon team, for your support and guidance throughout my learning journey. I feel that my writing style has improved significantly, including my understanding of Facilities Management processes in general. Although experiencing a change in my works FM contract in tandem to this was not ideal, however the course has provided valuable insights into both the contractual and mobilisation processes.

Thank you all once again for your guidance and support 💕.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

IWFM Level 6 Diploma

The guidance and support I received throughout my studies were fantastic and really helped me achieve my goals. The programme encouraged me to look at my work through a more strategic lens and consider different perspectives, which has had a lasting positive impact on my confidence and professional approach. Thank you to David and Sue, and the rest of the team at Xenon, for your continued support throughout the journey.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Level 5 Certificate IWFM

I have recently completed a Level 5 certificate with Xenon. The resources and learning packs provided were a fantastic support and the tutors were always available. Feedback on my assignments was always provided very quickly with constructive and concise feedback.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently completed my Level 5 Diploma…

I recently completed my Level 5 Diploma in Facilities Management with Xenon Group, and I couldn’t be happier with the experience. The course was well-structured, engaging, and highly relevant to real-world practice. The tutors were knowledgeable, supportive, and always available to provide guidance, which made a huge difference in my learning journey.
I feel much more confident in my professional skills and ready to take the next step in my career. The resources provided were clear and comprehensive, and the overall learning environment was motivating and professional.
I would highly recommend Xenon Group to anyone looking to advance their career in facilities management.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

5 stars - intensive FM level 4 award

Just completed the weeks intensive FM level 4 award, I would highly recommend this course to anyone working in facilities, the course was very informative, interactive and never a dull moment, like previous courses death by power point, amazing support and delivery from Karen, Sue and team.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic centre to complete IWFM course

I enrolled and completed IWFM course lvl 3 -
My assessors sue and Naomi was always available to help, answered all my questions, and guided me with patience and professionalism. Their assistance genuinely helped me reach completion, and I couldn’t have asked for better support. Highly recommended!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing learning experience at…

I had an amazing learning experience at the Xenon Group. They provided great support and comprehensive webinars and study packs and supporting documentation. The learnings ive received has helped me to progress in my career and I want to thank the team for being so instrumental in helping me to achieve.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Support and training

Sue and her team were excellent in providing support to my learning. It has been 30 years since I completed any formal education, so the support provided has been invaluable. Queries were answered very quickly and the marking of assignments was a very quick turn around. The course materials are of a very high standard. I would highly recommend this group.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Sue and the team at…

I highly recommend Sue and the team at Xenon Group.

The encouragement and support was second to none. The course material and guidance provided the insight and the tools to get me to my goal..

I can't thank them enough, so provide yourself with the advantage and sign up for a course and be assured you'll be in safe hands..

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Being an adult learner is hard work.. BUT

Being an adult learner is hard work... however, Xenon were amazing in providing constant support and feedback. The study material aligns well with the webinars / eLearnings on each section. The webinars / eLearnings are very detailed and provide more than enough information to complete the assignments. Assignments are marked quickly which is great. On the occasions when I had questions, my tutor was very quick and prompt to respond which is great. My overall experience was fabulous - would I study again through Xenon, 100% yes!! Thank you to everyone in the team who helped me get my qualification 😊

28 June 2025
Unprompted review
The Xenon Group logo

Reply from The Xenon Group

What a wonderful review! Thanks Charmaine, and congratulations on achieving your qualification - you earned it!

Rated 5 out of 5 stars

I’m proud to have completed my IWFM…

I’m proud to have completed my IWFM Level 4 Diploma with The Xenon Group. The course provided a solid and practical foundation in facilities management, with valuable insights into compliance, leadership, procurement and sustainability, all highly relevant to my role at Imperial College London and my progression towards project management.

A big thank you to Sue, Naomi and the rest of the Xenon team for their outstanding support, clear guidance and well-structured learning environment throughout the programme. Your encouragement and expertise made a real difference.

I would highly recommend the course to anyone looking to develop and formalise their skills in FM.

Best,
Laszlo

27 December 2024
Unprompted review
Rated 5 out of 5 stars

Joined Xenon for the IWFM L4 Qual-in-a…

Joined Xenon for the IWFM L4 Qual-in-a week course. Course construction, delivery and tuition was simply fantastic. Big thanks to Karen Farnan and Sue Morris for all support, effort they provided. I 100% recommend the course and will be joining to Xenon for further IWFM qualifications.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

I recently completed a level 4 award in…

I recently completed a level 4 award in IWFM face to face qualify in a week course. Absolutely enjoyed the teaching methods Karen used, and the Jenga game was a nice touch towards the end of the week which made sure we took in all the information we had discussed throughout the week. The teaching, venue and food was all great. I highly recommend this course.

11 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look