A quality product, careful shipping and great after-sales service. I made a mistake in my delivery address when the product had already been sent and the company was very reactive to solve the p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent backpacks, even if you disregard the gimmicks. Having owned the Original and the Hero, I personally don't care much about the material being cutproof, nor the usb hub they include in those... See more
Trying to force me to download an app to be able to following my order status. Have a link to follow status online with small text after all big things pointing towards the app. This can only be a one... See more
A carabiner of our one and a half year old Bobby Bizz bag broke down. So we asked whether it would be possible to acquire a new one - unfortunatelly not. Instead, we got a new bag for free. :) We re... See more
Company details
Written by the company
Bags with a purpose
Contact info
Lange Kleiweg 6-28, 2288 GK, Rijswijk, Netherlands
- support@xd-design.com
- xd-design.com
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from XD Design
Hi Andrew,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Enjoy your new backpack :).
Thanks & regards,
Nick
XD DESIGN TEAM
Order delay
I received your order confirmation on July 2th. Today is July 19th and I have not received the products.
Today is July 26th. I have my products. Great products!
Thanks to Nicholas from XD Design customer service for his valued support these days.
19 July 2023
Unprompted review
Reply from XD Design
Hello Inigo Mayo Anaut,
Thank you for taking the time to share your feedback. We truly appreciate your input, as it helps us improve our services.
We sincerely apologize for the inconvenience caused by the delays in the delivery process, which were a result of our third-party delivery partners. We understand how frustrating this must have been for you, and we are deeply sorry for the extended wait time.
- We have reached out to you by email, would you kindly check your mailbox?
- According to Asendia, your package is out for delivery today, and we hope it reaches you soon.
- We agree that such delays are unacceptable, and we want to make it right for you.
Once again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you for your patience and for giving us the opportunity to make this right.
Best regards,
Nick
XDDESIGN TEAM
*** UPDATE **** - 27.03.2023
Thank you Inigo for your update we are happy that you received your product and we apologies again for the delay.
Enjoy your new backpacks.
XD-DESIGN MADE MY ACCOUNT DISAPPEAR. BRILLIANT !
My XD DESIGN account disappeared after my first order. How bad. Therefore impossible to return my purchase. How silly. No answer to my mail asking for help. How crazy. How stupidous
30 June 2023
Unprompted review
Reply from XD Design
Hi Deniz,
Thank you for sharing your updated feedback regarding your issue.
You can return your backpack by using the return label sent to you or perhaps by reaching out to our customer support team on our chat on our website, who will supply you with one :). We have also reached out to you directly (by email) to provide you with the return label.
We apologies that you cannot see your account, we have been running some updates and have had some set backs. It should be back up and running..
Thanks & regards,
Nick
XD DESIGN Team
Simply the best
The greatest backpack I’ve ever had! It’s so spacious and comfortable. Looks great from the side and is so simple.
7 July 2023
Unprompted review
Reply from XD Design
Hi Maxim,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Enjoy your new backpack :).
Thanks & regards,
Nick
XD DESIGN TEAM
Intuitive and easy to follow
12 July 2023
Reply from XD Design
Hi Marcos,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Amazing Service, So helpful!
I was a little confused initially because I couldn’t find an order confirmation. I emailed your company and they were so helpful and had such a fast reply! I bought an anti theft backpack it arrived within days of my purchase and I don’t live in Europe. I also was able to use my backpack for the first time a few days ago and I couldn’t be happier! It was so easy to use public transport with the card holder on the bag strap and I wasn’t worried about loosing anything. I couldn’t recommend not just the product but the whole company any more highly!
5 June 2023
Unprompted review
Reply from XD Design
Hi Madie,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort in ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Reply from XD Design
Hi Robert,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Great product, fantastic customer service
Updating my review as delivery issues now resolved.
To start the customer service I have received has been impeccable, every time I needed to reach out about issues I’ve had with the courier service, the team have been polite, knowledgable and done their best to provide support and assistance.
In regards to the quality of the product themselves I can confirm that all the positive feedback and reviews you may seen before are correct. The bags are of a high build quality, and the features are well thought out in terms of the purpose you will be buying them for.
Very impressed overall, and looking forward to seeing their future range of products.
9 July 2023
Unprompted review
Reply from XD Design
Hi Andrew,
Thank you for sharing your updated feedback regarding your package delivery. We apologize for the delay in receiving your order and understand your frustration. Our delivery partners strive to provide timely deliveries to all our customers, and we regret any inconvenience caused on this occasion.
We appreciate your acknowledgement of our friendly customer service team. They are dedicated to assisting our customers throughout the entire process. We assure you that we are actively keeping an eye on your delivery, and it should be delivered later today.
We understand that this situation has affected your experience with our company, and we genuinely appreciate your willingness to improve your rating once you receive your order.
Feel free to reach out to us once more on our chat if you need any further assistance.
Thanks ®ards,
Nick
XD DESIGN Team
Fantastic Bag!
The order came pretty quickly in the mail, and the backpack is fantastic quality! I love the design, very simple like I wanted. The bag is super spacious, and I can fit a lot of things in it. Super super recommended!!
3 July 2023
Unprompted review
Reply from XD Design
Hi Egizia,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Reply from XD Design
Hi Vytautas Gaižauskas,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
I love the backpack. I'm happy with the purchase
Everything went perfectly with both the order and the delivery. The backpack has very good quality and is perfect. I am happy with my purchase.
23 June 2023
Reply from XD Design
Hi Yolanda,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Amazing build quality
Amazing build quality, very pleased with the product. Delivered quickly
28 June 2023
Unprompted review
Reply from XD Design
Hi Jordan,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Excellent product and service
Great price (reduced item), love the design of the product and of the outer fabric. Lots of handy pockets and hidden storage. Very sturdy and well-made. And it's made with recycled bottles! I love everything about it. And it was well packaged and posted out quickly. Highly recommend this company and the Bobby Anti-Theft Backpack backpack in particular.
6 June 2023
Unprompted review
Reply from XD Design
Hi Chicken 1969,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Great product
Great product - would have given 5* if the " Next day delivery" advertising would actually be true.
Instead, I have waited for about 4 days for it to arrive.
10 June 2023
Unprompted review
Reply from XD Design
Hi Alexandru,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Great product and fast delivery
Ordered one backpack and belt bag, which are of high quality and offer innovative features.
The delivery was fast.
5 June 2023
Unprompted review
Reply from XD Design
Hi Tamio,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Reply from XD Design
Hi Lloyd,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Good quality
Very kind explanation about status of the delivery.
Good quality of the products.
1 June 2023
Unprompted review
Reply from XD Design
Hi Take,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Reply from XD Design
Hi Oleksandr,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Reply from XD Design
Hi Vitalle,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
The best bags are getting better…
The best bags are getting better generation by generation. Details are good, earlier problems solved.
1 June 2023
Unprompted review
Reply from XD Design
Hi Jan,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.