XD Design Reviews 

I was very happy when they announced they were going to release a sling bag. I had purchased there original bag a few years ago. The sling bag is amazing. Looking forward to what XD Design creates next.

Amazing customer service. There was a problem with the delivery which wasn't even their fault. They replied promptly and sent me a new bag and a gift card as well!
Would highly recommend, especially now the Bobby Original bags are on offer. Think the guy who contacted me was called Jimmy. Kudos!

I broke a piece and since it was under warranty they have changed it, very quickly and with efficient management.

Amazing company.

First time I had to contact the customer support they were very fast with responding, gave me a new bag and for the "trouble" an extra gift card.

I recommend this company to al my IT/Tech friends if they consider buying a new bag for their laptop!

The XD Design team is very good, that's the best support I've ever seen, effective and listening, and their products are of quality.
I recommend without a doubt.

I've been a user of XD Design products for quite a number of years. Every single item I've owned has been of such good quality. In addition whenever I had any query/question for the service department I've always been helped so incredibly well. It's very nice to come across a company that has everything of such standard!

Good quality backpacks and responsive tech support

The code lock is a mess. My hands already hurt trying to unlock using default 000 password. Please use high standard lock next time. It is really dissatisfying and time-consuming to figure out how can I use this bag properly.

Excellent backpacks, even if you disregard the gimmicks. Having owned the Original and the Hero, I personally don't care much about the material being cutproof, nor the usb hub they include in those models. They look sleek, they're rainproof, have great zippers, stand upright when you put them down, and the pockets are conveniently placed - it's just a great backpack for a great price.
Also, local shipping in the EU - big plus.

Great customer service. I would certainly buy from XD again. When my order suffered circumstantial shipping delays XD were extremely helpful and informative. Very happy with the items, we already have one of their backpacks so knew to expect a good quality product.

I have received a Bobby Soft backpack for Christmas and a couple of months later the Safe Zipper Puller broke. After reaching out to the online customer service, they sent a new item (the same one) back to me, free of charge, with a coupon.
The After Sales Specialist (Jimmy) was amazing and helpful, proactive and very kind.
XD Design products are as great as their client service... :)

Customer service is excellent and so help full bags are amazing

I love this backpack. I just wish they make a bigger Phone fitlock accessories. But either wise. I love this backpack so much!!!

We saw a friend with this bag and were impressed by the design for when we travel. We ordered our bag and received a bag with a cut in the side of it. Their customer service is horrible! They said in an email to us, after we contacted them for replacement or a refund, " The bag could not have been delivered cut as all our bags are checked prior to shipping. Moreover we never recend returns so it is highly unlikely that you obtained a bag that was cut. Even if we received a cut bag our logistical partners would never put this back on stock. Sorry but we won't be able to accept the order in such state nor process of full refund. Our apologies for any inconveniences that this may cause. We hope to have informed you sufficiently. If you have any further questions, feel free to contact our team."
I would give them less but it won't allow that...
Order off Amazon, they have the same product and worlds best customer service.

Love their products, we have several and love their customer support. top team with the customer as their focus.

Eccellent bags!! I have bought 3 bags in different times. The Seller gives answer by mail after few hours for everything you need. Best service. Sure

The lock of my bag was broken in second day after purchase. And once I send email to support and ask them to send me the new luck , they answered me quick and send me new kind of buckle fast.
Appreciate XD design Team specially Ruben Baak

Great products and aspecialy happy with sustainable products with a great design. By contacting XD, there's a answer in maximum 2 days. That's fine.

I have trouble returning the product. The barcodes are wrong.
Please follow up. Your customer service is poor. I sent an email and sent a photo of the entire barcode, but no one responded.

Great customer service :)