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See what reviewers are saying

Rated 5 out of 5 stars

I’ve struggled with ADHD my whole life. I’ve tried all kinds of ADHD medications that somewhat worked but the side effects out weighed the benefits. X brain seriously works, no joke. I’m blown away ho... See more

Rated 1 out of 5 stars

Placed an order on 1 June, which Xbrain took the payment for. Didn't receive confirmation that my order had been received until 15 June. Followed up on the status of my order (still shows as 'processi... See more

Rated 2 out of 5 stars

I have emailed so many times this last year and rarely get any response. Troscriptions is constantly out of stock as is Harmony. So I cannot even get continuity. I emailed on 25 November, 10 and 16... See more

Rated 1 out of 5 stars

None existent customer service. I’ve made and order on their website paid nearly 100£ and haven’t received any order confirmation. And then days go by and the “director” emails me and out of sheer... See more

Company details

  1. Vitamin and Supplements Store

Information provided by various external sources

We are real people. We work, we party, we have vices, and we have goals. Sometimes we get enough sleep, eat a balanced diet, manage our stress, and sometimes we just do the best we can. Our paradigm shattering supplements are designed to help real peop...


Contact info

  • Phoenix Park 14, LE67 3HB, Coalville, United Kingdom

  • xbrain.co.uk

2.8

Average

TrustScore 3 out of 5

405 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good communication from the…

Really good communication from the team. Minor issue with other that was addressed immediately and communication was great. Will be returning

6 December 2022
XBrain logo

Reply from XBrain

You are more than welcome Philip :D

Rated 3 out of 5 stars

Onnit products from XBrain

The product is fantastic however it appears to be sold at a premium price. Also delivery is £8-10 for UK domestic delivery which is double the price of most premium delivery services of other online retailers.

During my purchase of the product I found another online retailer selling what I bought at HALF the price incl delivery of XBrain. Although the delivery is 1 week longer, for 50% the cost I can absolutely wait.

29 June 2023
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Reply from XBrain

It is a bit more expensive but this is due to import charges duty and vat.

Rated 5 out of 5 stars

Protein Powder

Lovely product. Good to know that I am consuming natural products with no added nasties.

23 June 2023
XBrain logo

Reply from XBrain

Thank you for your support :D

Rated 5 out of 5 stars

Excellent service

Order process easy, delivered on time, packaging fine and hoping the tablets are as good an experience! Only issue was that the flavoured with 30 tablets was the only option available. Hopefully, when it comes to my next order the other options will be available.

7 June 2023
Rated 3 out of 5 stars

Burning mouth and tongue

I bought these to see if they help with Long Covid symptoms. I received the troches relatively quickly, though I feel like they were overpriced.

My main concern is that on using the troches for the first time my mouth and tongue are burning and tingling quite painfully. I do not know if this is normal but it doesn't seem positive. No effects so far on my wellbeing.

14 June 2023
Unprompted review
Rated 1 out of 5 stars

Slow service, uncaring attitude from staff

Last few times I've ordered have been waiting over a week for delivery .despite the delivery charge being 8/9 quid so with this should be next day delivery.

Very slow to respond to emails , very uncaring attitude by their staff ,

Over £100 gone from my bank and no items.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

Shared my personal details with another…

Shared my personal details with another customer (and hers with me) in computer glitch. Very poor response by the company, who downplayed the seriousness of this.

20 May 2023
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Reply from XBrain

As explained in the email this was not the case.

Rated 1 out of 5 stars
XBrain logo

Reply from XBrain

Sorry for the delay here Harry, We are chasing this with DHL. We will get this sorted asap. We tried out best but sometimes DHL mess things up for us, but we will set this straight rest assured.

Rated 5 out of 5 stars

Finally received my Total Human months...

Finally received my Total Human months supply by Onnit. Great customer service and communication by XBrian and package arrived quicker than expected and very well packaged. I will definitely be ordering again.

14 April 2023
Unprompted review
XBrain logo

Reply from XBrain

Thank you for sharing :)

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