Excellent support services! Although I had some difficulties to install the product my experience is very good. I received support very fast and finally I have what I wanted.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service, i bought a product that would not activate and got a refund.
Company replied
I just purchased a software license through the Wyrel website from the seller MS_GENUINE without any problems. It's completely trustworthy; they sent me the key within a couple of hours of payment. I'... See more
Company replied
I wholeheartedly recommend the seller, even though there was a slight delay, they responded and sent everything correctly. It's worth it when you find a good store; it worked and is original. You can... See more
Company replied
Company details
Written by the company
🎮 Digital Store for Gamers 🎮 🌟 Welcome to the world of gamers! Here, you can buy game keys, game cards, top-up cards, subscription cards, and software products. 🛒 🔥 Discover an incredible selection: from the latest game hits and exclusive in-game items to essential tools and software for productivity. 💻🎮 Whether you're enhancing your gaming experience or expanding your digital library, our store offers great prices, secure transactions, and fast delivery for every product. ⚡ Join our gamer community and enjoy a shopping experience made just for you! 👾
Contact info
Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 142, 11317, Tallinn, Estonia
- support@wyrel.com
- wyrel.com
4.1
Great
437 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product not received
I did not receive the product after purchasing and when I tried contacting the site where I got redirected to, the email did not work and therefore had no way of contacting about getting a refund or getting my product sent again.
2 January 2025
Reply from Wyrel
Dear Thomas,
Thank you for your feedback. We’re sorry to hear about your experience and would like to assist you.
We’ve checked your order, and it was automatically delivered to the "My Orders" section in your account. You can log in to your account and activate the gift from there.
If you encounter any difficulties or have additional questions, please feel free to contact the seller directly via chat or reach out to our online support team for further assistance.
We are here to help and ensure your satisfaction.
I have been waiting for many days…
I have been waiting for many days without receiving the keys to claim the games. I contacted the page's support but there was no solution about the person who owes me the steam key.
They only give me the solution of writing to the page but it doesn't give any response
1 January 2025
Reply from Wyrel
Dear Customer,
We sincerely apologise for the inconvenience caused to you and thank you for your patience while we worked to resolve this issue.
After reviewing your case, we saw that there was a delay in payment confirmation, due to which the automatic key delivery was not made. However, the seller contacted you via chat and provided the necessary assistance.
We regret that our communication did not meet your expectations and will use your feedback to improve our response times and processes. If you have any further concerns or questions, please do not hesitate to contact us on our support chat.
Thank you for bringing this to our attention and we hope we can provide you with a smoother experience in the future.
Scam website to avoid at all costs
They just decided to rise the cost of a game that I already bought so they say the redunded the price (which they didn't) and that I can buy the game again with the new price
29 December 2024
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for reaching out and sharing your concerns with us on Trustpilot.
We are truly sorry that your issue with the seller wasn’t resolved as you had hoped. To assist you further, we need accurate information to identify your order.
Unfortunately, the details you provided on Trustpilot do not match any orders in our system.
Please contact our support team via live chat on the website, and be sure to mention that you are coming from Trustpilot.
This will help us quickly locate your case and provide the necessary assistance. Once we have the correct information, we can start investigating the issue.
Thank you again for your feedback; we strive to improve our service for you.
Got not the same product that I've ordered
I bought a key for the game Harry Potter Collection, which is a compilation of remastered Harry Potter games, but instead, I received two separate old games.
28 December 2024
Reply from Wyrel
Dear Customer,
We sincerely apologize for any confusion or disappointment you may have experienced with your recent purchase. Your feedback is important to us, and we strive to provide clarity and satisfaction to every buyer.
Having reviewed the correspondence between you and the seller, we have verified that the item delivered matches the description provided by the seller. However, we fully understand your disappointment and agree that the details of the item could have been clearer to avoid such misunderstandings.
The seller has acknowledged your concern and expressed their willingness to improve their listing to prevent similar issues in the future. They also offered you a bonus promo code as a goodwill gesture.
If you have any further questions or need assistance, please feel free to contact our support team
We are here to help and ensure you have the best experience going forward.
This marketplace is a piece of shit
This marketplace is a piece of shit. He takes the money, but does not send the goods. This is the second time.
23 December 2024
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for reaching out and sharing your concerns with us on Trustpilot.
We are truly sorry that your issue with the seller wasn’t resolved as you had hoped. To assist you further, we need accurate information to identify your order.
Unfortunately, the details you provided on Trustpilot do not match any orders in our system.
Please contact our support team via live chat on the website, and be sure to mention that you are coming from Trustpilot.
This will help us quickly locate your case and provide the necessary assistance. Once we have the correct information, we can start investigating the issue.
Thank you again for your feedback; we strive to improve our service for you.
I ordered a game
I ordered a game, seller made instant refund and my money is now stuck on this stupid website, not mentioning i didnt get full refund... I made ticket about this but the site seams like scam to me
17 December 2024
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for reaching out and sharing your concerns with us on Trustpilot.
We are truly sorry that your issue with the seller wasn’t resolved as you had hoped. To assist you further, we need accurate information to identify your order.
Unfortunately, the details you provided on Trustpilot do not match any orders in our system.
Please contact our support team via live chat on the website, and be sure to mention that you are coming from Trustpilot.
This will help us quickly locate your case and provide the necessary assistance. Once we have the correct information, we can start investigating the issue.
Thank you again for your feedback; we strive to improve our service for you.
Reply from Wyrel
Dear Customer,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused.
We have carefully reviewed your case and noticed that the key you purchased is intended for activation in the RU/CIS region, as clearly stated in the seller's offer description. If you are located outside this region, the key will not work due to regional restrictions.
We understand that this can be frustrating, and we encourage all customers to carefully check the product description before purchase to ensure compatibility. However, as you mentioned that the key was not activated, we are ready to assist you further to find a resolution.
Please reach out to our support team via the online chat on our website, and we will do our best to help you.
We appreciate your patience and understanding, and we are here to assist you with any further concerns.
Reply from Wyrel
Dear Alex,
Thank you for your feedback. I’m sorry to hear about your experience and the inconvenience caused. I can see that you faced issues activating your game and were waiting for a response from the seller.
The seller has now provided you with detailed instructions to resolve the issue and requested specific screenshots to expedite the resolution. If you haven’t already, please follow the instructions they provided and submit the requested screenshots so they can assist you further.
If you require further help or guidance, please don't hesitate to contact our online support service.
We appreciate your patience and look forward to making things right for you.
I bought microsoft office 365 personal…
I bought a Microsoft office 365 personal (CA$ 5.92) with an order number of 181864 on Novomber 21.
The product was successfully installed on my laptop due to the assistance and supporting of the company.
Therefore, I would like to appreciate from the company for having an affordable and useful product.
18 November 2024
Unprompted review
Reply from Wyrel
Dear Customer,
We sincerely apologize for the inconvenience you experienced with your recent purchase of Microsoft Office 365 Personal. We understand how frustrating this situation has been for you.
After reviewing the chat history, it seems there was a misunderstanding during the delivery process. The seller provided details, but it appears further clarification was needed to assist you with the installation. We have already notified the seller about this issue and asked them to reach out to you with clear instructions and an installation link as soon as possible.
We understand how frustrating this situation is and are taking every step to make things right. Our online support team is available to assist you further and provide any additional updates or support you may need.
Thank you for bringing this to our attention, and we truly appreciate your patience as we work to resolve your issue.
I bought a Discord Nitro Code for 1.44€
I bought a Discord Nitro Code for 1.44€
I should've known that something so cheap is going to be a scam, but I wanted to give it a try.
So I made a purchase via Wyrel, from a seller called Global-Codes.
After payment with my credit card, my bank immidieately sent me a notification that 1.44€ has been deducted on 16 Nov, at 19:22.
After the payment was done, the website only refreshed and that was it. No code, no order, no order ID, nothing under "My orders".
So I went to contact the seller "Global-Codes" but no reply.
Then I contacted Wyrel support and no reply for more than 24 hours.
I called my bank to stop the payment, it's the only thing I could do. I know it's only 1.44€ but still, I truly hate scammers.
Highly avoid this website at all costs! They're taking your money, but not providing the service.
16 November 2024
Unprompted review
Reply from Wyrel
Dear Customer,
We sincerely apologize for the inconvenience you experienced with your recent purchase. The seller, Global-Codes, encountered unexpected technical difficulties, which caused a delay in delivering your order.
After thoroughly reviewing the situation, we found no records of you reaching out to the seller or our support team. Please note that both are available to provide timely assistance. In cases like these, our team is always ready to resolve issues as quickly as possible.
We’re pleased to inform you that a refund has already been issued to your payment method. You should see the amount credited shortly.
Once again, we deeply regret this experience and are committed to ensuring smoother transactions for all our users in the future. If you have any further questions, please feel free to contact our online support team.
excellent customer service
excellent customer service, he worries about the purchase until he personally makes sure that everything has been 100% correct
2 November 2024
Unprompted review
Reply from Wyrel
Thank you so much for your positive feedback!
We're thrilled to hear that your transaction went smoothly and that you had a great experience with our seller.
At Wyrel, we strive to make every purchase secure and effortless, and your review confirms we're on the right track!
very responsive and good seller
28 September 2024
Unprompted review
Terrible experience - Avoid this scam!
I recently bought a key on Wyrel and had an awful experience. After paying, they took my money but didn’t provide the key code. I waited for over an hour with no response. Eventually, they refunded me, but not to my card like they should have. Instead, they refunded it to my Wyrel balance, which I can't even withdraw from there! To make things worse, they refunded me less than what I originally paid. This is feels like a scam. I do not recommend using Wyrel at all. Stay away if you want to avoid losing your money!
Order Number: 177369
30 August 2024
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for bringing this issue to our attention.
We're genuinely sorry that your experience with the seller didn't meet your expectations. To assist you further, we need to identify your order correctly. Unfortunately, the information provided in your Trustpilot review doesn't match any of our order numbers, or it wasn't detected.
Please provide us with the correct details so we can begin investigating the matter and work towards a resolution.
You can reach our support team directly at support@wyrel.com for further assistance.
Thank you for your feedback; we are committed to improving our service for you.
Stay Clear buying from *** kytyzovSTORE ***
I thought Wyrel was a legit company so I bought a serial through one of their online sellers called kytyzovSTORE.
I had to keep messaging the seller to send me this information and he eventually sent it over 24 hours later (not immediate as stated on his page). He was showing that he was online, so I had no reason to think otherwise. When I logged in with the serial number, my web browser immediately told me the username and password was involved in a data breach, indicating that it wassent authentic at all.
The serial number lasted about 7 days then it stopped working. The seller will not respond to my messages and Wyrel are of little help.
I've had decent service from Wyrel in the past, but I've come to the conclusion they are all scammers at heart. Buy at your own risk and don't expect to have any support from them. Whatever you do, stay clear of buying from kytyzovSTORE as he clearly scouts the internet for fake serial numbers and sells them on this platform for a 100% profit margin. When your software no longer works for you then you will not hear from him again. kytyzovSTORE is just bad news and eventually, he'll get kicked out and rejoin Wyrel again with a different username.
Update:
Wyrel took the liberty of refunding me 6 weeks after my initial complaint. Overall I would have been happier with the outcome if they had listened and intervened much sooner. I feel they only rectified the problem because I left negative feedback on Trustpilot, but they did take action which made me happy.
I eventually purchased software through a seller called Keylog, who dealt with my order instantly and very efficiently without any problems.
Thank you, Wyrel and Keylog.
21 June 2024
Unprompted review
Reply from Wyrel
Dear Customer
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced.
We take such matters very seriously.
The seller you mentioned, kytyzovSTORE, is being investigated based on your feedback.
Please note that we only allow verified sellers on our platform, and we continuously monitor their activities to ensure they comply with our standards.
However, in rare instances, issues like these can occur, and we are here to help resolve them.
It’s disappointing to hear that the serial number stopped working after 7 days, and we apologize for the delay in receiving the product.
We understand how frustrating this can be, especially when expectations are not met. We’ve already notified the seller about the issue and are working to ensure that you receive the support you need.
We want to assure you that your satisfaction is important to us, and we will do everything possible to rectify the situation.
If you need further assistance, please do not hesitate to contact us directly.
To contact our support team, please use this email - support@wyrel.com
We are committed to resolving this issue so that you can feel confident in your purchase and continue to enjoy our services.
The key worked perfectly
The key worked perfectly. No problems, and they do what they announce. Instant delivery and working keys. I'll buy from them again.
24 May 2024
Unprompted review
Slow but cheap
The windows key worked, but i had to wait more than 15 minutes to get it.
10 April 2024
Unprompted review
Licencia para office 2021 no funciona
Compré una licencia para Microsoft Office 2021. La licencia fue económica pero no funciona
4 April 2023
Unprompted review
Useful site for cheap Windows Keys
I looked for reviews on this page because I have never trusted these sites. I bought an activation key for windows 11 pro for 2 euros, and it worked!
For the moment I will leave 4 stars, if I do not have any problems these days I will come back and leave my 5 stars. My order ID in case anyone cares: 10410473
25 March 2024
Unprompted review
Two times a failure
Not only that I was scammed with getting a key from another game with the same name and no refund earlier in the past, today it hit a new low.
My purchase was randomly cancelled for no reason, AND I GOT THE MONEY BACK TO WYREL WALLET instead of my bank.
This is absolutely not acceptable. Also their support is always silent, no response, no any help whatsoever
20 February 2024
Unprompted review
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