wylerahair.co.uk Reviews 

960
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I purchased an automatic hair curler a few years ago but only used it a handful of times. The charging port came detached inside. Very poorly made. Will not be buying from them again.

Rated 1 out of 5 stars

Gift for Xmas, used once, pleased with results, then took on holiday in my hand luggage. Went through 3 countries no issue, but then the item was confiscated as the battery could not be detached. If... See more

Rated 5 out of 5 stars

All I can say, having now purchased 3 Dreamweaver, is that they really are a Dream Wave. At 70 years old, (having used multiple devices over the years, had several terrible perms and tried every... See more

Rated 1 out of 5 stars

Faulty product delivered never used. Very disappointed in lack of getting a response from their customer service department. It’s been two weeks, I’ve sent numerous emails, to no avail. I just w... See more

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3.0

Average

TrustScore 3 out of 5

960 reviews

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3.0

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(960)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Soft waves that last

My Wylera hair curler is a game changer. I have fine lank hair and this gives me those lovely beach waves in seconds. I use the lowest temperature and the shortest time to get soft waves that last. My favourite hair tool!!

13 January 2023
Unprompted review
Rated 5 out of 5 stars

Wylera Curler

It used to take my ages to curl my hair and I sometimes didn't both as i didnt have the time, but it is so much quicker with the Wylera Curler especially being a mum and needing to be out the door quickly.
I love that you can change the temp, it helps with the different types of hair in the household.
It is so easy to use and my curls last all day.
I love it and would highly recommended for the price

13 January 2023
Unprompted review
Rated 2 out of 5 stars

Where are you Wylera? Please respond

Received my dreamwave last Week having owned this brand for 2 years. Had issue with unit jamming not being able to turn the unit off hence frazzled broken hair (never happened before previously). Also after only 3 curls battery went down to 1 bar. Contacted Wylera explaining that I wasn’t getting on with it and I wanted to swap the unit for one of the same units I already have. Got a reply explaining exactly how to use it!!!! (Not a novice!!). Now emailed 3 further times no reply. Also tried ringing constantly but saying not available and to leave a message. I love this brand but as a customer of two years am so disappointed at the response or lack of that I have received. I now want to exercise my right to return the product within 14 days of receipt but as per their returns policy you need to contact them so that they can give an address to return it. How can this happen if they don’t reply to me. Before long my 14 day period will be up and where do I stand then. Sorry for long post but it needed explaining rather than giving the wrong impression. WYLERA PLEASE RESPOND TO ME!

11 January 2023
Unprompted review
Rated 1 out of 5 stars

Don't waste your money, buy one on Amazon.

Ordered from a .EU website end of November 2022 and they sent it from Australia. Am going to have to pay import taxes and the item has not even arrived yet. Absolute joke of a company, never would have bought it if I knew it was coming all the way from Austrailia to Ireland.

28 November 2022
Unprompted review
Rated 5 out of 5 stars

Great service and product

Great service and product. I received my dreamwave super quick and it is amazing! I’ve never been able to curl my hair using wands or straighteners… I absolutely love it, super simple to use and great results.

25 December 2022
Unprompted review
Rated 5 out of 5 stars

I love my Dreamwave

I love my Dreamwave it’s so easy to curl my hair in very little time which is great.
I love that my curls stay in until my next hair wash.
The Dreamwave is also kind to my hair as oppose to other heated curlers I’ve used in the past.
Very happy customer!

8 January 2023
Unprompted review
Rated 1 out of 5 stars

I ordered from wylerahair.eu on 28th November

I ordered from wylerahair.eu on 28th November and still no sign of this product. I assumed ordering from an EU website it would be coming from the EU but it has been shipped from Australia and even after numerous emails enquiring as to where it was as it was a Christmas gift I was thanked for my patience and they would be in touch with where it was in transit. Nothing to date. I have no doubt the product is good but the customer service is awful and they state no refunds if product lost they will send another but as it was a Christmas gift I had to buy something else so it’s useless now. I would be extremely cautious as to where the product is being shipped from and the terms and conditions especially as this gift I could have been bought in Ireland I later saw.

Further to your reply my product was shipped from on 30th November from Brisbane QLD where it was awaiting customs clearance and an international flight and all my updates were with AU postal service. Please check your records and you will see.

8 January 2023
Unprompted review
wylerahair.co.uk logo

Reply from wylerahair.co.uk

Hi Niamh, We are sorry for the delay but your item was on pre-order when you ordered. Your Dreamwave was not leaving from Australia but from the EU. We do have warehousing in Australia and UK also, however your order would be dispatched from the EU. If you have further queries please reach out to sales@wylerahair.com and we will respond. Kind Regards Wylera Hair

Rated 5 out of 5 stars

I love the dream wave as it’s so easy…

I love the dream wave as it’s so easy to use and
creates the perfect curl that last all day! I got the
dyson airwrap for Xmas last year and have actually
sold it and stuck with the wylera as it’s much easier
and effective to use!

8 January 2023
Unprompted review
Rated 5 out of 5 stars

Wylera DreamWave

All I can say, having now purchased 3 Dreamweaver, is that they really are a Dream Wave.

At 70 years old, (having used multiple devices over the years, had several terrible perms and tried everything on my very fine hair), I can honestly say that this is by far the best ever, easiest quickest device with lasting results not to mention being so easily portable with USB charging. I dislike cords and wires and this advantage realty is the icing on the cake.

Well done Wylera. My friends to whom I've gifted these are similarly delighted.

7 January 2023
Unprompted review
Rated 5 out of 5 stars

Dream wave

I bought the dream wave and found it exceptionally easy to use.
Makes curling my hair a quick and easy task especially after I broke my arm badly and have restricted use.
Daughters also tried it and I ended up buying them one each they love them ❤️

6 January 2023
Unprompted review
Rated 5 out of 5 stars

Love the dreamwave…

The dreamwave has made a huge difference, it’s the only thing that keeps the curls in my hair and I’ve tried lots of devices!
Recently got married in Australia and did my own hair in minutes.
Best device I have ever bought!

26 December 2022
Unprompted review
Rated 5 out of 5 stars

Dreamwave Curlers & Straighteners

I purchased the rose/gold dreamwave hair curler as a birthday present for my wife and with it being cordless and compact it was ideal.

The results were amazing and the curl retention was impressive, therefore, when an opportunity came to purchase the straightener's, I bought immediately. Now my wife has the complete cordless set and couldn't be happier.

Not only are they safer to use, they are compact enough to be taken anywhere.

15 December 2022
Unprompted review
Rated 4 out of 5 stars

LOVE ❤️ IT

Love ❤️ my Wylera - it's so easy to use & curls hold for hours & days sometimes. I have really fine flyaway hair & the Wylera is the answer to what used to be my "bad hair days"..... not anymore!

4 January 2023
Unprompted review
Rated 1 out of 5 stars

BEWARE

BEWARE - do not order from this company. I ordered and paid for the hair curler on the 12th November as a Christmas present and it was never delivered. Contacted the company and despite reassurance that they would look into it I have never heard back from them.

12 November 2022
Unprompted review
wylerahair.co.uk logo

Reply from wylerahair.co.uk

HI Aoife, So sorry for the delay; your order did show a scan on the 13th Dec so that is a good sign. It really should have been there well before now. There has been a lot of delays with freight over this period and we are thinking that your Dreamwave will arrive very shortly.. Please reach out to sales@wylerahair.com and we will be able to track it again for you. We totally understand your annoyance. We always seem to have this situation around Xmas; the last two years due to the volume of orders and either snow, strikes or covid. Don't think that we do not care as we certainly do but freight is very difficult currently and all companies are having supply chain issues. The good news is that we have a few still outstanding and they are starting to turn up. Kind Regards Wylera Hair

Rated 1 out of 5 stars

DON’T BUY FROM THIS COMPANY

DON’T BUY FROM THIS COMPANY! They take your money and don’t send the product. Can’t call them as they don’t answer the phone ever or return messages or emails! They have removed their live chat feature ( what a surprise 🙄 as there wasn’t any response there either. Apparently an Australian company they probably has gone bust but it still allows you to make an order. Total scam and unless they prove otherwise lots more customers will lose their money too. AVOID AT ALL COSTS!!!!!

4 January 2023
Unprompted review
wylerahair.co.uk logo

Reply from wylerahair.co.uk

HI Gary,

Hopefully you have now received your Dreamwave as we are finally finding they are arriving after the Royal Mail strikes and snow. If not please reach out to sales@wylerahair.com. We are overcoming the recent issues, just like all on-line stores over this very busy period, all but slowly. We ship from Bristol by the way and our company is certainly not out of business or a 'scam'. Please see our 5 star reviews; we launched the world's first wireless curler in 2019 and have supplied many hundreds of thousands. We are very sorry if you have had a bad experience and we had a similar situation with Covid and huge delays at this busy period last year. We are often at the mercy of the courier companies and do our very best to respond to all customers. Please contact us at the above email. Kind Regards Wylera Hair

Rated 1 out of 5 stars

truth

Wylera hair is not a registered company and has no ABN number it can’t operate as a stand alone company and relies on someone else’s ABN number to operate, they are simply a web page.
Hello Sistaco ABN number ABN 29 149 910 225. PO Box 2479 Ascot Queensland 4007.
Sistaco runs the Wylera hair circus, they have accreditation to operate finance dealings with the following. PayPal, Mastercard, VISA and several, pay later sites such as Zip Pay, Open Pay etc.
Don’t bother contacting Wylera hair, they don’t exist, contact Sistaco directly, they don’t want to loose there banking accreditation and you may get better customers service. I did I got a refund.

2 January 2023
Unprompted review

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