zooplus.nl Reviews 

Non existent support for an expensive dog grooming product. I used the trimmer 3 times and it broke. They refused to do anything.

Horrible customer service, it simply does not exist! Two emails have been sent regarding a missing item from my last order, and the first email ticket was closed out with no response...and a survey asking me how they did!?

This is 2nd time I've had an email regarding my order go unanswered...the 1st was about a late delivery.

Good experience with Zooplus. I am a regular customer and so far never encountered any issues. Fast shipping and products are packaged well and in good condition. Clear communication about delays during covid. All in order for me 😊

I like Zooplus's wide variety of options, but ordering something is always a nightmare. They have the worst UX design I've ever seen. They have no proper filtering options, it's always hard to search for something based on your needs.

Bad,bad,bad...... 2-5 working days... We are almost past 9 days. One parcel is still missing... They keep blaming dpd. Isn't it their job to take care that dpd takes all the parcels at once? Poor service. Don't buy from this company

I will never use zooplus again. I made an order. Normally no problems. But this time I didn't receive what I pay for. I'm chatting with them for month. They still don't send me my item or money back.
It is a shame to steal people.
Don't use it. Before was good, now "corona crisis" seems to be a reason to don't give you what you're order for or you're money.
Big business doesn't matter about custumer. Shame

Just received my first delivery from Zooplus. I’m delighted with everything, from ordering to delivery. Everything worked like clockwork. I definitely recommend this company and will be using them again.

To state upfront: I HAVE A PET THAT NEEDS MEDICAL FOOD! My pet cannot get the food he needs because Zoo Plus Customer Service is helpful and efficient as always.

Customer service in short:

Can I find out when my package will be delivered and if it will be delivered to my home address (as this has been an issue since I’m ordering there)

Customer Service:
We contacted our delivery partner and we will get back to you with an answer.

Guess what, they never did. Not after 4 additional emails (only 2 were replied)

These people have probably never seen an animal in their life, if I were to base that thought on how they interact with a human being.

I am very satisfied with Zooplus. Being a customer for 2 years already I have never had any issues with any of my orders. Always in time, always with full information about the tracking. During COVID19 Zooplus continues to provide the best service!

strongly recommend, however I wish there are more sorts brands and choices adding in the future which can be chosen by the pet owners.

We've used Zooplus for circa 3 years and had numerous problems from the app/website not working correctly, special offers not being applied, delayed deliveries and the final straw for us our pets food has been out of stock twice in as many months. We rely on a reliable service to feed our pets and must have the correct food for their dietary requirements, this is not acceptable!!

Been a Zooplus client for years. In the beginning I could easily pay with Ideal. Now I have to pay over the bank. Used to get my order the very next day with Parcel Post if I paid in the morning. My last order took 6 days with DPD. Called in my complaint and heard I wasn't the only one. Promised it was being worked on. We shall see..

Still waiting for my delivery after 4 days of excuses. Deliveries used to be with PostNL which worked well, but the switch to DHL will cost them my business. Dues to non-delivery by Zooplus, i ordered food for my dog from Dierenapotheker, Price was lower and arrived next day.
my advice, avoid Zooplus.

oder number 154810376

Good service, good price/quality.

I will not order from them until they do not change their delivery service. They use DPD which is a disaster.

Losing a customer (and as far as I can see, not only me), because you are looking for cheap delivery prices? Is it worth it?

Seriously damaging the reputation of Zooplus.

I ordered the food for my cat on Sunday, and yesterday i received an email that will take 3 days more, I had to go and buy in another store food for my cat. Be aware that prices are competitive but services is not good takes at least 1 week.

Terrible customer service. Been staying home for 4 days now, hoping DPD will arrive with my package. Today I called Zooplus and found out it was sent from Germany and will take more than 2-3 days as stated on the email I received. No way to be informed about where the package will be sent from in advance.
Yes their prices are competitive, but dont trust them to deliver your friends' food on time.

I received many calls from "no callerID" , when I answered it was zooplus and they wanted to make a survey in Dutch. When I said "I can't speak Dutch" she hang up the phone...