zooplus.nl Reviews 

The best shop ever for my pets ( 5 cats and a dog).love it .they have all we need for our loved ones.

This was the worst order experience in my life and the responsibility belongs to ZooPlus. I ordered 12 packages of cat litter on Black Friday because there was a massive discount. However, when I recieved my order, each package was damaged, there were cat litters everywhere on the street, in my apartment and half of my order was trash. I had to clean the streets and aaprtment for 3 hours! The main reason was that the packages weren't well-packed, but they were heavy. I can't say anything to delivery guy, the packaging was really not suitable to what it has inside. I sent an email to service@zooplus then they told me I should send them back in their original package? I told them the half of the cat litter was on the street and actually it is in the trash, and the other half is just in plastic bags because all of them were damaged and spilled around. Then they asked me which delivery it was but nothing about my refund. It's been 8 days, they are not answering my question about refund. I was so angry while I was cleaning the streets, but the main thing to consider is actually their terrible customer service. They should have helped me in my situation, but they chose not seeing it and not taking responsibility. If you want to clean the streets (yes, that's the possibility) go and buy the cat litters from zooplus.

Amazing. I purchase there my dog food and extra treats/toys every month and I am always very satisfied. Their prices for pet food are unbeatable. Everything is always shipped promptly. Never had a problem in years.

This is a joke and not a serious company. They apologize to me and tell me to wait another 4 days !!! This is special food for puppies. I will not buy it in a supermarket !!!! What should I give my puppies to eat? I can't change their food, they are French bulldogs and they have sensitive stomachs. Should I starve them ???

If there was zero would write 0. The most unprofessional service ever. Promised to deliver the item within a few days, waiting for it already one week. Zero responsiveness, zero responsibility. What a shame.

The tracking shows the package is delivered. but it is not. I informed them immediately but they haven't taken any actions

Amazing! I ordered my cat’s food latish on Friday and it arrived before noon today (Monday). Thank you Zooplus

I use Zooplus on a regular basis and have only had a great experience with them! Everything always arrives super rapidly, lots of choices online and great service. The only improvement they could make is offer more payment options but that’s also not a big deal breaker.

Terrible customer service. Good luck if you need help should anything go wrong with your order

App and the order process in general is efficiency and very quick. Prices and selection and very good.

Apart from the fact that they never meet and certainly not exceed delivery time expectations they set but instead frequently deliver late, as if our pets can wait for their food and litter, our experience with their staff is also horrible. The latest case was when we had trouble paying an over over 110 euro through PayPal despite that we had plenty of balance and a working internet connection and no other vendor of us had any issue with receiving payments from us through PayPal. The problem is their poorly implemented API. It does not even provide error feedback which already makes no sense. When I contacted the staff member he repeatedly made it my problem not his own, never even investigating one bit but parroting that he had not received the payment, as if that resolves the technical problem, Never tried to fix it so I abandoned buying from them after several years.
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UPDATE: The useless reaction of Mike of Zooplus is telling how bad the service is there. Passive as usual.
By the way, I want to add that I had been using them for several years and frequently when living in Spain. Always signed up with their discount plan then (one buys it for 1, 2 or 3 years). Lo and behold I move to the Netherlands and they will not accept the discount plan I PAID FOR in their Dutch webshop nor can I get it refunded. I read later that they changed this policy to a country-tied discount plan a year ago but they never communicated this nor did they offer a refund which they are legally obliged to if they effectively changed the terms of our contract. That is fraudulent.

I have impression that last months you don’t gove any discounts to your old clients and delivery takes a bit longer. In general I like buy at zooplus.nl and you’re always my first choice

I order from this company every month, big monthly orders too and they never fail to disappoint! The more you order the more zoo points you get to go towards free gifts for the pets!
They always arrive on time too!

I ordered a bird cage, first time the parcel just got thrown in my hallway, breaking a side off. (Zooplus uses DHL, AVOID THEM AT ALL TIME! They got a 1.2 score on trustpilot!) I returned the cage and the zooplus customer service send a new one. Same problem with the new cage, chipped off edges on the sides of the lower plastic bottom, once again this cage got returned and a new one got send. This makes cage number three, meanwhile the other two were collecting dust in my hallway as DHL never bothered to pick them up after making about three appointments. (I got security cameras and a Ring doorbell so i know when someone is on my property or not) So i had to send them back using Post.nl with both costing me 7 euros with the promise they would pay me back, they have not done so now 4 weeks later.

Now here is where it becomes even crazier. I get a email from Zooplus.nl customer service stating i did not pay yet for two bird cages!!!! EVEN after i got offered a discount on the third cage who i decided to keep, as it only had a tiny chip on a side that is towards my wall. They have the balls to say they never received the cages in return, but checking Track & Trace, one did get delivered and one is for some reason stuck in the system of Post.nl since April 28th because they them self did not bother to pick it up, so in the end it seems they used DHL to pick up a parcel and DHL never did so! Now you know how it feels Zooplus!

Excellent choice of product and great delivery. It would be better to have recyclable packaging and also to re-use the boxes used for delivery, maybe get reusable crates. Too much cardboard to recycle!!

absolutely shocking delivery timescales, ordered a week ago nearly and still not turned up, have a new cat arriving with us tomorrow and dont have anything at all for her, going to have to go out and buy it all again from somewhere else!

Always reliable, always best prices, always available on the phone. Excellent customer service, love the Zooplus points. I highly recommend Zooplus. AAA+++

My experience was with the uk zoo plus , not dutch.