zooplus.es Reviews 

The store had everything I needed.
However the last time I had to wait a week so I had to buy extra elsewhere as I thought Zooplus would have arrived very disappointed so I have shopped elsewhere but I have tried Zooplus again and it arrived within 3 days. So happy customer 😄

I had the need to contact Customer Services about the non delivery of part of my last order. This had never happened before, and I have been a client for many years. The person understood, found out that there was no proof of delivery and immediately set up a credit for the cost of the missing item to my payment method. Very empathetic, was able to establish the facts very quickly, and solved my problem. I could not have asked for more. Excellent.

NO disponible por teléfono.
Los correos electrónicos no se leen.
Recibimos una entrega destinada a otra persona, la cual devolvimos correctamente, pero por nuestro propio pedido —que ya habíamos pagado— recibimos otra factura.
Error tras error. Nos sentimos impotentes.

Número de cliente: 5478564
Número de pedido: 396356713
Factura incorrecta: ZPIN25ES551143 - 24/06/2025 - 45,63 €

Estimados señores de Zooplus,

Me pongo en contacto con ustedes respecto a una factura por un producto NO ENTREGADO PERO YA PAGADO: una Curver (referencia ZPIN25ES492566).

El 13 de junio recibí un pedido que no era para mí, sino para otra persona: arena para gatos.
Zooplus confirmó este error el 20 de junio (ver correo adjunto).
He enviado muchos correos para aclarar este error (ver historial).
El 24 de junio devolví el envío erróneo.
Se me indicó que mi Curver sería enviada en cuanto se recogiera el paquete equivocado.

Finalmente recibí la Curver que pagué. Es decir: una sola Curver, que ya estaba pagada.

Ahora he recibido una nueva solicitud de pago de 45,63 € por otra Curver que ustedes no me enviaron.
Esto es completamente inaceptable después de tantos correos aclaratorios.

La factura ZPIN25ES551143 de 24/06/2025 por 45,63 € es incorrecta y no debe ser pagada.

Les ruego que se pongan en contacto telefónicamente conmigo para aclarar esta situación, ya que he perdido muchas horas intentando resolver los errores de Zooplus.

Customer number: 5478564
Order number: 396356713
Incorrect invoice: ZPIN25ES551143 - 24/06/2025 - €45.63
Customer number: 5478564
Order number: 396356713
Incorrect invoice: ZPIN25ES551143 - 24/06/2025 - €45.63

Dear Zooplus team,

I am contacting you regarding an invoice for a product that was NOT DELIVERED BUT ALREADY PAID FOR: a Curver container (reference ZPIN25ES492566).

On June 13, I received a delivery that was not for me, but for someone else: cat litter.
Zooplus confirmed this mistake on June 20 (see email).
I have sent many emails trying to clarify this issue (see email history).
On June 24, I returned the incorrect shipment.

I was told my Curver would be sent once the wrong package had been picked up.
Eventually, I received the one Curver that I paid for.

Now, I have received a payment request for another Curver which was never delivered.
This is unacceptable after so much correspondence.

The invoice ZPIN25ES551143 dated 24/06/2025 for €45.63 is incorrect and should not be paid.

Please contact me by phone to resolve this matter, as I have already spent many hours trying to correct Zooplus’s mistakes.

Products constantly increasing their prices. Horrible delivery, they never succeed to deliver even if it's a 24h open office. Terrible experience after 3 years of fidelity.

First experience and last. Order delayed and one item missing. Have tried multiple times to contact for a refund they didn't even bother to reply. Take your money quick enough then wash their hands

Following zooplus reply I have yet again emailed zooplus Spain to see if they bother to reply and resolve

Paack falsely claims they delivered my Zooplus order to a neighbor in Spain ( Paack delivery). Firstly, I was never asked if I consent , nor did I agree to it, nor would I have. Secondly, I was only given the name "Ana" and an ID number that either doesn't exist or is fake. All the neighbors claim they didn't receive anything. This is surreal. I'm going to report this to the police because, after searching, there are similar cases online. How can a delivery person unilaterally decide to leave your package with whomever they want, and you, the customer,must suffer the financial losses as a result of their arbitrary decision, made on your behalf without your request nor consent? The sheer indifference of management leaves much to be desired. Avoid them if you can. Report it to police if it happens to you.

Same problem as always.....delivery. You pay 7 euro for delivery and it is the same issue every time. They tell you the delivery will be here on a certain day between 10 and 10 so you are at home waiting and decide to check the shipping and find that they say you were not at home. So now you have waited for nothing and they say they will reschedule. Enough is enough for us we are done with this company.

Maybe a good company but until they get their courier company(GLS) to deliver order I will not be using them again

I ordered from zooplus.es because I assumed they would ship from Spain. I'm not even sure where they ship from but after a about a week the order hasn't even been given to the courier yet. I appreciate this might be a problem with the courier, but if they are having so many problems they need to stop using Paack. It would have been much quicker if I had just ordered from a local store.

Product is good value but courier service Paak either won’t or can’t find my address. Happens all the time so had to stop using zooplus

Until this month everything was okay and acceptable. Last week i received incorrect products and still there is no respond from Zooplus.es they sent an incorrect product and they didn't even respond to my 2 messages.

This web-store is using GLS, the worst "express" delivery company in the world. They delayed the delivery several times, in total from 14 days to 35. At the end they wrote to me that they "were unable to deliver as it was nobody home" which is a pure and filthy lie as we were sitting at home the whole day waiting for the delivery.
I don't understand at all how such big companies as zooplus use this terrible delivery company

Please NEVER EVER !! buy from zooplus, Spain or Germany. The company delays delivery by more than 35 days. Meanwhile they ignore your messages, they ignore your cancelation. They take your money but deliver nothing at all. The managers know nothing about the incompetence of their employees and they don't care.

It is too bad that their delivery service is poor. I put in an order that was cancelled without my knowledge or notification or given a reason. I found out when i called. Put another order while i had phone rep on a Monday and she said I would receive before Friday. Nope I did not receive. It is Monday and still no shipment. Between cancelled order and second order I’ve now been waiting over 2 weeks. Pretty disappointed. Will not be using again. It is too bad as they are the only ones that carry the brand of litter My cats like. I’ll have to try other litters and another store. Miscota is more reliable in my opinion.

This is a strong, impactful review:

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As a long-time customer, I’ve put up with many issues, like packages arriving half-open with cat litter spilling out, but this latest fiasco has pushed me over the edge. My most recent order was marked as "undelivered" even though I was home all day. They charged me, and now I'm left waiting over a month for a refund that hasn’t come, despite attempts to reach customer service.

If I don’t receive my refund within 7 days, consider this review permanent, Zooplus. I’ve canceled all future orders and can no longer recommend this service (go for Tienda Animal—same price, much better service). Save yourself the hassle!

Despite reading negative reviews here, I decided to order from Zooplus because they had the most competitive price. My order was shipped and delivered promptly and I got a nice sample treats for my dog. Will order again.

I spent 38 euros on cat food and never received it. I complained to both zooplus and their delivery company paack. Many emails and a month later I have neither received my packet or a refund. Its a shockingly bad service.

very bad!!! I already have several orders that cannot be delivered, you wait a week and only then are you told that the order is canceled for a certain reason, better to order from Tienanimal there you will have no problems

Waiting for package all day but never turned up. Looked for delivery and according to Paak it was delivered at 7.40 pm !! not at our house. The signature was just a line which even a child of two could do,i've used Zooplus for some time and never had this experience before. I will not use them again after this incident.

Why are Zooplus spain seeing their rating plummet because of terrible delivery service. We had a product arrive at the distribution center for paack on the 11th. delivery moved to 12, then 13, then 15 and now its pushed again to 16th. so its been 5 days now and every day we get this ridiculous "Delivery time slot 09:00 - 22:00" message and so we wait alllll day and it never arrives. pointless raising a ticket - thats another 24 hr turnaround. Hey Zooplus - are you going to wait until your average rating is "1" before you wake up and change delivery vendor ???