Zomato Reviews 

Zomato has a good selection of restaurants and the app is easy to use.
However , delivery delays and unresponsive customer support bring down the experience.
It's decent for regular use, but not reliable when something goes wrong

This app plays with people's hunger when they are hungry
They promise a timed confidential deliver and they fail to deliver it almost 75%
They play with people's hunger
They should be banned

Very slow, you order at 1pm and 3 hours later the food arrive, it's not worth

I think Zomato is short on staff. I ordered something from monginis. They have to pick up and deliver but they are still taking lot of time.

I have placed an order from Zomato at 12.30 pm. Now its 4.09 pm, they could deliver the order. Rather they were continuously delaying the order. I called up the restaurant like 10-15 times. They didn't received my calls, instead they were continuously delaying the order. Now after 3-4 hours, they have cancelled the order. Its an festival in Bengal, I have ordered food to celebrate the occasion. Now when the entire family was waiting empty stomach, they cancelled the order. We are having lunch at 4.15 pm. Zomato provided me a coupon code of 1100, but I didnt want that, I just wanted food.

My question to Zomato is that how these small restaurants get this much of audacity. Because of encouragement from you. Even the customer support executive of Zomato was continuously requesting us not to cancel the order, they are giving special attention and will make sure to deliver the order.

After so much harassment, they are still listing the restaurant as a good one.

Good Experice , i order some food nice packaging

I have order by mistakly so within 10 sec i m going to cancel but then i see if i cancel they are charging us the full amount what the hell this company is fraud

They are looting people in the name of delivery. When I cancelled the order as it was very far from my place what they did is charged the full amount in the name of compensation. When I request the customer support she was completely deaf and dumb when I share my experience with her upfront she told compensation and close the query. At least Swiggy will refund the amount not like zomato to charged and loot the people in the name of compensation that too whole amount. Irresponsible and looting us

Food and delivery charges plus plat form fees.
Food quality is bad and over charged on ZOMATO.
Why so much extra?

THIS IS IN ADDITION TO MY PREVIOUS WRITE UP.
IF THE HEAD OF ANY COMPANY IS SINCERE AND HONEST EVERY OTHER PERSON DOWN TO THE LOWEST WILL BE WHICH SADLY IS NOT THE CASE WITH MR DEEPINDER GOYAL FOUNDER/CEO OF ZOMATO.COM

Very bad experience wid zomato. No proper resolution. I recommend Swiggy and other platforms for food delivery.

Utter scam. I joined through a promotion and got charged which wasn’t supposed to be the case. There’s no number to speak with someone and emails get no reply. Now I stand the risk of getting auto renewed despite me wanting to cancel. Don’t waste your money

I like Zomato services - they are prompt and transparent. I'm not too happy with so many different fees that they charge (platform fee, delivery fee, packing charges, GST etc etc)

The worst ever application in the world is zomato . Shame on you people to introduce such a thing. The first class fraud and scam they r, moreover they have the worst customer service and application launch

Order ID 6764294552.
Item ordered from " Kakeda hotel" cybercity , Gurugram. I paid Rs 423 by paytm.
Food from sonewehere else( no name on
Packing) was delivered to my address by delivery partner Gholam Mustafa yesterday evening.

This is cheating and fraud. Because this is not from the hotel from whuch I ordered.

Please collect the items from my address and refund the money Rs 423/_ back to me asap please. Thanks

1)There is no name of kake da hotel anywhere on this ordinary packaging. Where was this purchased..??
2) I ORDERED FROM KaKE DA HOTEL CYBERCITY gurgaon. THERE IS NO NAME ON PACKAGING.

It is not the item that I ordered. Because I ordered from Kake da hotel, Cybercity Gurgaon..
This is not bought from Kake da hotel. Where is the bill of kake da hotel ??
There is no bill of kake da hotel and no Packaging of " kake da hotel".
BUNCH OF CHEATS. THIS ZOMATO

I EMAILED TWICE. THERE IS NO REPLY.

Ordered 2 set meals and only 1 was delivered. Submitted all the proof of items sent and details of my order and they refused to proceed with refund claiming that the restaurant sent the correct order.

Told them to check my proof again and refund that one item and they only copy paste the same reply that they "regret the situation but can't proceed with refund". Extremely unprofessional.

I canceled My order but stilli didn't receive my amount they are not giving response also how ever they are expert to rob

Horrible customer service. Couldn't get in touch with them at all, regarding horrible food quality from one of their restaurants. It's safer not to use this platform.

I placed an order on the 5 th March 2025 for food items which got cancelled and Zomato said they will refund the money paid immediately. It's nearly 7 days now , I am yet to receive my money back . It's an untrustworthy company. Please be careful with this fraudulent company!

in my area there's alot of problems i am facing.there are like price issues. the area i am located in there are operational issues. and many more.
they are not punctual and even their offers are not appropriate. it's my request to zomato to not take jammu lightly.