ZOEVA Cosmetics Reviews 11,059

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

There is no point to have only a great product and a lovely insta. You need logistics and infrastructure. Also a bit of advice. You offer people products, when tou are in no position to deliver them,... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely impressed with the quality of these products. The eye pencils are absolutely amazing - they glide on effortlessly, are incredibly smooth, and the pigmentation is outstanding. I’ve nev... See more

Rated 5 out of 5 stars

Fantastic products and equally impressive customer service from Julie. I have 8/9 eye pencils and they are brilliant as is the lip pout pencil amongst other purchases I’ve made. I had previously... See more

Rated 5 out of 5 stars

I’ve purchased a couple of these eyeliners now in different colours and they’ve all been lovely so when a new colour caught my eye I had to order it straight away! The process was quick and easy and I... See more

Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Cosmetic Products Manufacturer

Written by the company

At ZOEVA, love is at the heart of everything we do. We are convinced that makeup is much more than just a beauty product. It is an expression of individuality, strength, and above all, self-love.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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Rated 2 out of 5 stars

The colour of the pencil I've bought is…

The colour of the pencil I've bought is very different from the one shown in your videos and pictures.

6 February 2026
ZOEVA Cosmetics logo

Reply from ZOEVA Cosmetics

Hello Eliana, We’re sorry to hear that our Velvet Love Eyeliners did not meet your expectations. We understand that it can sometimes be difficult to choose a product when experiencing it only online.

Our Customer Care Team has already reached out to you with a proposed solution — please kindly check your inbox.

Warm regards,
ZOEVA Team

Rated 5 out of 5 stars

I already love the Products and when…

I already love the Products and when ordering more of the lip/cheek pencils, I messed up the order. I contacted customer service and as the order had not yet been fulfilled it was changed for me, no fuss. I would have had the hassle of returning and reordering without their help.
I have to add if you haven't already tried the pout perfect pencils I can't recommend them enough. They are soft, creamy and the colours are so intense they outlast many of the other brand lipsticks I have tried, so much so, I went back for more. Give them a try, you will love them.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Glide and blend, baby

I bought 2 eye liner pencils and im in love. They glide smoothly, they blend easily and let me not forget the sparkle! Shipping was very fast.

4 February 2026
Rated 1 out of 5 stars

So disappointed

Ordered Sofia lipstick for a night out on Saturday, so disappointed as the colour is nothing like the picture, I expected to see a slight difference but its a big difference.

25 February 2026
Unprompted review
ZOEVA Cosmetics logo

Reply from ZOEVA Cosmetics

Hello Debbie, We’re truly sorry to hear that our Pout Perfect Pencil did not live up to your expectations. We completely understand that choosing a product online can sometimes be challenging, as colors and finishes may appear differently in person.

Our Customer Care team has already contacted you with a suggested solution, and we would sincerely appreciate hearing back from you so we can assist you further.

Best regards,
ZOEVA Team

Rated 5 out of 5 stars

Excellent products and customer service.

I ordered 3 metallic eyeliners and they are fabulous. I didn’t receive the free sharpener so I emailed Zoeva and the customer service was first class . Email was replied to immediately and sharpener is on the post. Excellent products and service.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Pretty great experience

Pretty great experience, nothing to complain about. My brushes came in carefully packaged with their pouch, I love the box they came in and the handwritten note inside. I’m very impressed with the brushes as well, I was alarmed at first that the bristles look very plasticky but they distribute the products well. Extremely happy that I could find an amazing quality vegan cruelty free brushes.

20 January 2026
Rated 5 out of 5 stars

I am delighted with the quality

I am delighted with the quality, colors, and natural ingredients of your cosmetics, as well as your philosophy of sisterhood! I enjoy visiting your website, where I always find products that meet my expectations.

3 February 2026
Rated 1 out of 5 stars

I bought lipstick Pout Perfect Sofia

I bought lipstick Pout Perfect Sofia. Fist of all they show a completely different colour. On video its beautiful pinkish colour but what i received its not nice brownish colour. Secondly its sooo dry and bleeding all around leaps. I would not advise to buy at all Horrible product. Sorry. I can't even return because I tried it.

23 February 2026
Unprompted review
ZOEVA Cosmetics logo

Reply from ZOEVA Cosmetics

Hello Elena, We’re sorry to hear that our Pout Perfect Pencil didn’t meet your expectations. We completely understand that it can sometimes be difficult to choose a product when you can only experience it online beforehand.

Our Customer Care team has already reached out to you with a proposed solution – please feel free to check your inbox.

Best regards,
ZOEVA Team

Rated 4 out of 5 stars

updated order

ordered 2 as the first wasnt as metallic as expected but lovely texture

9 February 2026
Unprompted review
ZOEVA Cosmetics logo

Reply from ZOEVA Cosmetics

Hello, We’re sorry to hear that our Velvet Love Eyeliner did not meet your expectations. We understand that it can sometimes be difficult to choose the right product when experiencing it only online.

Please feel free to contact our Customer Care team directly so we can look into this together and find a suitable solution for you.

Kind regards,
ZOEVA Team

Rated 5 out of 5 stars

Eyeliners

I have purchased 2 of the eyeliners, am very happy with them, they are affordable, glide on effortlessly, the colours are lasting. Purchasing was simple and delivery prompt.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

I was targeted by an Instagram ad and…

I was targeted by an Instagram ad and naturally before I buy anything from an ad, I always check out the company first and the reviews here seemed positive enough for me to give them a try.

Delivery was fast quick and the products are lovely. The lipstick pencils are so soft and creamy and have such a lovely pigment to them. So far so good and I would buy again.

18 February 2026
Unprompted review

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