Zizzi Ristorante Reviews 

754
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor food quality, mentioning cold dishes, bland flavors, and surprisingly minuscule portions that failed to satisfy. People also reported unhelpful staff, long waiting times, and disorganized service that ruined their dining visits. The minority of people were satisfied with the delicious food and genuinely welcoming service. Customers praised exceptionally friendly staff members who made their table visits truly enjoyable and memorable. Many visitors appreciated the tasty dishes, cozy atmosphere, and attentive team members at select branches. These positive experiences highlighted great meals and wonderful service for several happy diners.

What people talk about most

Quality

Customers consistently note negative experiences with quality regarding the food served. Reviewers frequently... See more

Product

Reviewers mention ambiguous feedback about product, with mixed reactions regarding the food quality and... See more

Service

People report ambiguous experiences with service, reflecting a wide split in customer satisfaction. On one... See more

Staff

Customers had ambiguous experiences with staff, highlighting both exceptional service and significant... See more

Location

Reviewers highlight ambiguous aspects of location by mentioning visits to numerous different branches across... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Zizzi Westfield Review I'm not really a fan of Italian food. But just food in general. We had a pleasant enough evening, but service could have been better. I liked the opti... See more

Rated 2 out of 5 stars

Booked a table for a special occasion. Arrived early and advised we had a table booked. Female member of staff wasn’t interested and waved us to our table. Waited 20 minutes to be served as someone el... See more

Rated 2 out of 5 stars

Went with a group of friends and had the Christmas set menu. Food was bland, the "roast" potatoes were just partly boiled potatoes then stuck under a grill for a bit of colour. Almost raw, flavourless... See more

Rated 1 out of 5 stars

Went to inverness Scotland Zizzi … asked server about GF and vegan options … she went away asked person in charge .. they chatted kept looking at us 😡and then both went to other tables and never came... See more


Company details

  1. Restaurant
  2. Italian Restaurant

Information provided by various external sources

Our restaurants are run the Italian way - passionate and homely with a little flair. Wherever you are, something you can always be assured of is a warm welcome.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

754 reviews

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No history of asking for reviews

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2.5

All reviews

(754)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Great meal / staff at Zizzi’s High Wycombe

We went for an early lunch today at Zizzi’s in High Wycombe (Eden) and had a great couple of hours there. There were 7 of us, 4 adults, a 10 year old, 6 year old and a nearly 2 year old and the staff were really good with us all. The restaurant itself is really nice and the food was lovely. We had Elsie as our main waitress and she was brilliant, my 10 year old daughter on the way home asked how can she be that nice for the whole of her long shift? So we’re very grateful as we don’t go out as much as we used to for meals so everyone made it a really pleasant experience. Will definitely be going back in the near future.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Went to the O2 Zizzis

Went to the O2 Zizzis. The portion sizes have shrunk to the point where I was still hungry after a starter and main, and the prices have doubled. There’s barely any meat in the meat dishes, surprisingly, the cheese they offer isn’t Parmesan. Genuinely a terrible experience. This used to be one of my favourite restaurant chains but I won’t be going again. Not worth the thirty pounds it costs for a meal there.
Plus they add a tip onto every booking in London for the bare minimum of service.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I’ve read other review on here but I…

I’ve read other review on here but I must say we had a brilliant evening at Chatham zizzi. The food was good but what made the evening stand out was our waiter CHARLIE.
He was fab: friendly efficient and made my Enderby mum feel really special!! Thank you Charlie.
Just say this is the first review I’ve ever written and it’s been several months ( we came in September !!). since Charlie was our waiter. I hope I’m not too late with this review because I’d love for him to know that he really made a difference!
Thanks 🙏🏾

15 September 2025
Unprompted review
Rated 1 out of 5 stars

We are at their branch in Farnham

We are at their branch in Farnham. Never again. They were to interested in takeaways. £18.95 for a lasagne No meat all sauce and pasta Total rip off and a very poor experience. Never again.

4 December 2025
Unprompted review
Rated 2 out of 5 stars

Zizzi One New Change

Went with a group of friends and had the Christmas set menu. Food was bland, the "roast" potatoes were just partly boiled potatoes then stuck under a grill for a bit of colour. Almost raw, flavourless. The pizza is just an oblong tortilla with some flavourless ingredients. Portions are minuscule. The staff is nice and caring but we tried it once and never again.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Birthday meal, disaster

We booked Zizzi, Bluewater to celebrate my sons birthday. My oldest boy, his wife and my granddaughter came from Ashford to join us.
We were very disappointed with the food. Everyone had pizzas apart from me and my son's girlfriend. None of them enjoyed their meals. I dont like pizza so had the chicken dish with prosciutto. Should have come with butternut squash which i had to ask for. The chicken was lukewarm, so I didnt eat it. Basically, the meal was horrible and we were all very disappointed. We will not be going there again.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Food delivered cold

Food delivered cold, laye and messed up.
Spaghetti box opened and spilled, pizza messed up.
Waited 48 min over the scheduled time to be delivered

30 November 2025
Unprompted review
Rated 1 out of 5 stars

Terrible don’t go!

My recent experience at Zizzi’s was extremely disappointing. The servers were completely inattentive from the moment we arrived, and despite the serves checking in on everyone but us , we felt ignored. What made it worse was how quickly they tried to rush us out simply because we’re young — it was unprofessional and uncomfortable.

The food was nowhere near worth the price. Our pizzas arrived cold, the pasta was chewy, and the chips had absolutely no flavour. For what they charge, the quality was unacceptable.

To top it all off, the staff only informed us at the very end that they don’t accept cash, which is something that should be mentioned upfront, not after the meal.

Overall, this visit felt like a waste of money and time. I definitely won’t be returning, and I wouldn’t recommend Zizzi’s based on this experience.

29 November 2025
Unprompted review
Rated 1 out of 5 stars

If there was an option to give no stars…

If there was an option to give no stars they would’ve got no stars
honestly it was absolutely appalling. They gave nothing for vegans I would’ve seriously been happy with pasta on its own if they only cater to meat eaters but they were unable to do that

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Zizzis is an absolute stich up for the…

Zizzis is an absolute stich up for the quality of the food, Dough Crust Aperitivo £7.95, Limoncello Spritz 11.75, Burrata Caprese starter £9.25, Porcini & Prosciutto Roast Chicken, £19.95, main for next to no food really, finish up with a desert of Panettone Bread & Butter Pudding for £8.95... that'll be £57.85 FOR ONE PERSON... Prices are too high and the portions and quality are too low. NOT RECOMMENDED.

19 November 2025
Unprompted review
Rated 2 out of 5 stars

£9.70 for a side portion of fries

£9.70 for a side portion of fries! I was shocked when I received such a small portion. Zizzi should not be allowed to charge extortionate prices for such a tiny amount of fries. If they were a a michelin star restaurant I'd understand! But they're not!! Am very disappointed and certainly won't be ordering fries from Zizzi again, just the pizza as they were good. Shocking price for just one potato of fries!

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Dry, dry ,dry

Popped for a spot of lunch. Opted for the £30 set menu. The Christmas bomb, the lobster pasta and.... never gor to the dessert. The bomb is simply a garlic roll with a hole in the top with effectively a spoonful of stuffing and cheese... I know its only a starter but this is just garlic bread... the lobster pasta (pay extra for this) is over baked. The pasta was rock hard. Simply not enough sau e on the dish to be baked... the poor pasta has nothing to suck up. At this point id had enough... no dessert for me. The wife said her meal was really good and to be fair.. the staff tried to make things better but at that point, cut loss and walk away. I know £30 .. what do you expect. Well, I expect to at least to be able to eat the pasta without risking a tooth... even the staff had a tap at it with a spoon. At one point I could hear the waiter, chef and manager tapping at it like a weird lobster based xylophone. I'll go back to Zizzis as ive had good food there from the regular menu but on this occasion im afraid you've not got it right.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Friendly helpful lovely staff and massive delicious pizza

zizzi's rushden lakes northamptonshire. There was one comment that said the portion sizes werent very big, my pizza was about the same size as an ironing board. I also had a massive chopping board with a mozzarella and onion garlic bread on. i dread to think what they call decent size dinners. The staff , Gosia , Monty , mia and elsie all absolutely lovely., Nothing was too much trouble, all very nice chatty people.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Didn't accept cash.

Just had a couple of very ordinary Calzone Pizza, then went to pay, but they wouldn't accept cash, what's that all about? Cash is legal tender in the UK, if I didn't accept my customers money I would go bust.

To add insult to injury I was charged a £3 service fee, I didn't agree to this and would like it refunded to the CC that was used to pay.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Ocean Terminal Edinburgh Zizzi

Ocean Terminal Zizzi
We have always had a very good experience at this branch of Zizzi but why we were ignored by three members of staff on Sunday is a very strange experience. Two members of staff stood in the bar area chatting, a male walked passed us waiting at the "please wait to be seated" sign and joined his co workers. They stood chatting, one was on his phone so when he glanced over I waved- no reaction. We stood another couple of minutes then left to go along to the Pizza Express which was busier and staff only too happy to help. No wonder this restaurant was so quiet when previously it has been busy.

26 October 2025
Unprompted review
Rated 2 out of 5 stars

So so

Noisy, receipt included tip despite no service etc.

14 October 2025
Unprompted review

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