I have used Zinio for many years now and love getting my magazines through this venue. In addition, if you ever encounter a problem, their support team is positive, fast, and so helpful.
Company replied
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See what reviewers are saying
Support for Windows tablet devices has been terrible since the Windows 8 app was withdrawn. Using the 'article' mode touch scrolling often skips to previous/next article making long articles extrem... See more
Company replied
Zinio is always responsive when contacted for help. That's pretty unusual these days.
Company replied
Had two accounts with two different emails which was causing problems viewing my magazines. They quickly combined the two accounts and everything is working perfectly now. Quick efficient response to... See more
Company replied
Company details
Information provided by various external sources
Zinio transforms your favorite print magazines into digital format. Same content. Same design.Delivered over the Internet. Straight to your desktop.
Contact info
United States
- support@zinio.com
- www.zinio.com
4.3
Excellent
421 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Zinio
Thank you for your review Samar. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Good customer support and great…
Good customer support and great magazines.
25 November 2022
Unprompted review
Reply from Zinio
Thank you for your review John lt. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
The support agent immediately came on…
The support agent immediately came on line, as I was having problems placing orders. Other sites, you may have to wait an indeterminate amount of time.
I've been a client of Zinio for many years, and have always been very satisfied with its service.
22 November 2022
Unprompted review
Reply from Zinio
Thank you for your review John lt. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Awful on every count
Awful on every count - accessibility, “support” bouncing back and forth to seller, to near impossibility to print a page and seemingly corrupting printer. Fully remote entity- you’re on your own. First (big mistake) and last purchase.
18 November 2022
Unprompted review
Reply from Zinio
Thank you for your Julie. We are very sorry to hear about your experience. In order to help you resolve the issue you had on the website and while your purchase, please contact us providing detailed information along with the exact magazine name at support@zinio.comquoting ref #1254584
Unusable app
I’ve been unable to use the app on my iPad for 2 months. It closes instantly when I click on my library. I have an incredibly long email trail which bounces from one customer support agent to another. None of them appear to read what’s been written before. The issue is unresolved and now I’ve asked for this to be escalated and my money refunded they no longer respond to me. Never again!
3 November 2022
Unprompted review
Reply from Zinio
Thank you for your Brian. We are very sorry to hear about your experience. In order to help you resolve the issue you had on the website and while your purchase, please contact us providing detailed information along with the exact magazine name at support@zinio.comquoting ref #1251419
Thanks for your help
It's direct me to right direction: to check who charged me. Google play charged me automatically and wasn't satisfied, that I paid only through PayPal...
25 October 2022
Unprompted review
Reply from Zinio
Thank you for your review Elena bolotina. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Reply from Zinio
Thank you for your review Charles Daigneault. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Terrible Windows Tablet support
Support for Windows tablet devices has been terrible since the Windows 8 app was withdrawn. Using the 'article' mode touch scrolling often skips to previous/next article making long articles extremely frustrating to read. The 'WebApp' online reader asks you to log in constantly. Surely I am not the only person trying to read on a Microsoft Surface device? Why is this experience so much worse than pampered Apple owners?
Update: Zinio finally taking this seriously - will update review with the outcome
26 October 2022
Unprompted review
Reply from Zinio
Thank you for your Brian. We are very sorry to hear about your experience. In order to help you resolve the issue you had on the website and while your purchase, please contact us providing detailed information along with the exact magazine name at support@zinio.comquoting ref #1192240
Quick and qualified help
I misunderstood the conditions and customer service was very quick and refunded my money.
Thank you :)
19 October 2022
Unprompted review
Reply from Zinio
Thank you for your review Mette Haagensen. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Fixing my problem promptly.
19 October 2022
Unprompted review
Reply from Zinio
Thank you for your review Wilfred Lane. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
I Love Zinio!
As always, I'm happy when interacting with Zinio Client Service (the kindest, fastest and most polite team everrrr), when using the App and also the Web Platform, the offers give me life haha love them, thank you!!
Superb interface and easy to use.
3 October 2022
Unprompted review
Reply from Zinio
Thank you for your review Brigitte Demba .It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Reply from Zinio
Thank you for your review. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Customer service is very good!
16 September 2022
Unprompted review
Reply from Zinio
Thank you for your review Ralph Harrison.It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
their "offline" apps are "online only" :(…
their apps for reading digital magazines on a computer are pooly designed. First, they tell you on their online-website, that you could read everything "OFFLINE", and that you should click that one button. You do this, and you now have an app installed in your browser. However this app gives headache, if your browser deletes temporary files, so you CANNOT read the promised "offline magazines". Then, even if you manage to discover that your browser should not empty its cache, you now see that you STILL are not able to read offline. Why? because if your computer is not online, that app won't load anything. But it DOES NOT explain this to you, you have to guess why it does not work (instead that you are instructed from the beginning, and you know that you are NOT reading OFFLINE how they claim, but that you simply have the files on your computer, but you still need to be ONLINE to see them!!!).
Then, in the end, you discover by chance that there are TWO different readers (they did not told you at the beginning, they just offered you one of them!). The second reader is a separate software, NOT an app inside a browser. You install that, in the hope that it will behave less restrictive or erratic, but no chance! Except that you do not loose your downloaded magazine files, you still need to be ONLINE in orde to read, as they claim "OFFLINE" your magazine. This is all a stupid joke - at least from a denomination and linguistic point of view, as a company that sells... texts, does not know what "offline" means! :D
This is not serious AT ALL, to not mention into the app or reader software, that it needs to be online. Or that you should take care of the browser cache, to NOT be deleted. Or that the app is so complicated, that even if not deleting the browser cache, it still does not work, if your browser is set on "higer" level of security.
It is incredible that they do not write all these things, not even in the FAQ, so one has to loose a lot of time to understand what's happening.
LE: dear people from Zino, it seems that you did not understand my topic. Your reply says exactly what I explain here in detail that it is NOT true. The computer HAS to be online for me to be able to open the downloaded files from Zinio. That's the problem. :) Read again.
5 September 2022
Unprompted review
Reply from Zinio
Hello Mia.Thank you for your review. You can enjoy the magazines offline if they re downloaded. You get the download option if you hover over the magazine cover, it works the same for web and in the app. If a magazine is correctly downloaded you can read offline, this include plane mode.We are always happy to help our readers! Have a great day!
Problems logging in after getting a new…
Problems logging in after getting a new Fire tablet were fixed quickly. Thank you!
4 August 2022
Unprompted review
Reply from Zinio
Thank you for your review. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Fast solvement of an access problem…
Fast solvement of an access problem after a new subscription order.
Regards from Heidelberg in Germany
Hubertus
18 July 2022
Unprompted review
Reply from Zinio
Thank you for your feedback Hubertus . Zinio is committed to delivering the best experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com
Great response & response time
Your representative Celina was prompt in replying to my inquiry and explained the situation very succinctly and clearly. I hope that her colleagues are equally capable!
Ted
11 July 2022
Unprompted review
Reply from Zinio
Thank you for your review Ted Quock. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Good customer service
A magazine issue I had was delayed, so I contacted supported and they responded promptly and provided me with a credit. Very good customer service.
6 July 2022
Unprompted review
Reply from Zinio
Thank you for your review PaleMantis. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
THANKS
I was not able to read my any of my magazines on the ZINIO app. When I connected to your help line you solve my problem.
25 June 2022
Unprompted review
Reply from Zinio
Thanks a lot for your comments, Jeffery. We're glad to know you are satisfied with our support and rest assured we will continue improving to deliver the best service possible! If we can ever be of further help, please contact us at support@zinio.com so we can assist you. Thanks and have a lovely day!
Reply from Zinio
Hello, Nick Sheridan. Thank you for taking the time to give us a review and sorry to hear that you are experiencing issues with our platform.
If we could be of any further assistance, please do not hesitate to contact us via email at support@zinio.com and we will quickly be back in touch with you as always, to help you any issues you may have. Thanks and sorry again.
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