I have used Zinio for many years now and love getting my magazines through this venue. In addition, if you ever encounter a problem, their support team is positive, fast, and so helpful.
Company replied
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See what reviewers are saying
Support for Windows tablet devices has been terrible since the Windows 8 app was withdrawn. Using the 'article' mode touch scrolling often skips to previous/next article making long articles extrem... See more
Company replied
Zinio is always responsive when contacted for help. That's pretty unusual these days.
Company replied
Had two accounts with two different emails which was causing problems viewing my magazines. They quickly combined the two accounts and everything is working perfectly now. Quick efficient response to... See more
Company replied
Company details
Information provided by various external sources
Zinio transforms your favorite print magazines into digital format. Same content. Same design.Delivered over the Internet. Straight to your desktop.
Contact info
United States
- support@zinio.com
- www.zinio.com
4.3
Excellent
421 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Zinio
Thank you for your feedback Tony Davies. Zinio is committed to delivering the best reading experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1380755.
Very quick customer service
Very quick customer service, my query was answered within hrs
22 January 2024
Unprompted review
Reply from Zinio
Thank you for your feedback Hendrik K. Zinio is committed to delivering the best experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com
Error of 5 devices log on.
Error of 5 devices log on.
Only one device was used to sign on with.
Support staff was able to clear the error in a reasonable time frame. and made me happy!
27 January 2024
Unprompted review
Reply from Zinio
Hi Bil W, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com Thanks for your review and have a great day!
Customer focused
Customer focused, patient, respectful and speedy assistance!
23 November 2023
Unprompted review
Reply from Zinio
Hi Delores Liesner, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com. Thanks for your review and have a great day!
Great service
Had a subscription that I could no longer afford and had troubles canceling. They reversed the recent charges and canceled my subscription in short order after getting in touch with them!
28 December 2023
Unprompted review
Reply from Zinio
Hi James Bott, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com Thanks for your review and have a great day!
Great customer service
Great customer service. Alway quick to respond.
21 December 2023
Unprompted review
Reply from Zinio
Thank you for your feedback Stacey P. Zinio is committed to delivering the best experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com
Very good service and also superb…
Very good service and also superb customer service. If you want to cancel subscription they refund you
17 December 2023
Unprompted review
Reply from Zinio
Thank you for your feedback Krishnendu Laha. Zinio is committed to delivering the best experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com
Resolved issue fast.
28 November 2023
Unprompted review
Reply from Zinio
Thank you for your review Sherry Stoneback. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
I like having the ability to read my…
I like having the ability to read my magazine on my tablet
13 November 2023
Unprompted review
Reply from Zinio
Thank you for your review Ray. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Had to change my email address
Had to change my email address so I could login. Support was good and I can now login.
1 November 2023
Unprompted review
Reply from Zinio
Thank you for your review Steve Hochreiter. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
love the range of magazines
love the range of magazines and the prices for subscription. The only issue I have is that the subscription auto renew option sometimes turns itself back on, so needs to be watched
30 October 2023
Unprompted review
Reply from Zinio
Hi, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com. Thanks for your review and have a great day!
Quick and resolved issue
19 October 2023
Unprompted review
Reply from Zinio
Thank you for your review David Kothe. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Reply from Zinio
Hi, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com. Thanks for your review and have a great day!
Great feedback and service promptly
13 October 2023
Unprompted review
Reply from Zinio
Hi, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com. Thanks for your review and have a great day!
Great service!!!
4 October 2023
Unprompted review
Reply from Zinio
Hi Tamera Petersen, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com. Thanks for your review and have a great day!
Zinio is the best digital way to…
Zinio is the best digital way to subscribe to magazines.
Customer support is very fast and efficient!
10 October 2023
Unprompted review
Reply from Zinio
Hi PAULO RIBEIRO, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com. Thanks for your review and have a great day!
GOOD SERVICE
21 September 2023
Unprompted review
Reply from Zinio
Thank you for your review Dan. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
I had trouble as my mag did not appear.
I had trouble as my mag did not appear.
Since then Zinio has apologised and said it was a glitch.
Now my magazine has been downloaded.
Thank you Zinio you are true to you’re word.
Theresa Hart
30 August 2023
Unprompted review
Reply from Zinio
Hi, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1338909. Thanks for your review and have a great day!
Wonderful customer service
Responded and resolved the query within minutes!
3 August 2023
Unprompted review
Reply from Zinio
Hi Claire Caldwell, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1331357. Thanks for your review and have a great day!
No information = untrustworthy
Terrible search engine on the site. Had to use Google to search for the magazine that I wanted. Then went to purchase but no information on what I was actually buying - digital or physical copy. Only found out through reviews here that it would be a digital copy viewable only through their app. Could not find any info to that effect in their website. Will not deal with any company that is that opaque. Grow up and tell people what they are buying instead of being so shady.
12 August 2023
Unprompted review
Reply from Zinio
Thank you for your review, Miss. Helena Whittaker. We are sorry for any inconvenience caused. Zinio is a digital distributor of magazines and we do not send magazines printed on paper. In order to help you enjoy the app more we would love to have a better understanding of the particular issues you are facing. Please contact us at with more detailed information at support@zinio.com.
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