Zezgo Reviews 

It should be possible to leave zero stars! This company is a scam!!! The one in Tampa on MLK boulevard!! They told me that my insurance is inadequate and I would need to pay 340$ for 5 days!I had full coverage on two vehicles ! I refused, offered to sign a waver, but was told to leave their facility! I ended up renting from another company that just happened to be in the same building. It ended up costing me 225$ even tho Zezgo was part of my package and supposed to be already paid for! Obviously a bait and switch! I’ll stick with the reputable companies from now on!

SCAM SCAM SCAM! Booked through Expedia as a package.

Waited to be picked up from the airport for an hour-had to call twice.

$234 for their insurance b/c my full coverage USAA insurance wasn’t enough! Plus $200 deposit.

First car had front end mechanical issues. Unsafe to drive. Attempted to cancel the remainder of the contract and was told I couldn’t.

Second car smelled like cat pee and all four tired had low tire pressure warnings.

So for the four days I rented a car, they were only driven the 3.1 miles to the VRBO and back!

Was told due to the time of my flight departure, I should drop the car off and catch the shuttle at 0700. THEY DONT OPEN UNTIL 0800!!!

Save yourself the frustration.

The insurance requirements were NOT spelled out in advance and I was forced to pay for expensive liability insurance. There were many other customers who felt the same way. Felt like BAIT and SWITCH.

Worst SCAM car rental service!!!
Zezgo at FLL is a fraudulent, bait-and-switch car rental operation in FLL. They lure customers with a $50/day price and then extort money once you arrive. They force you to buy their fake “Loss of Use” insurance for $200, even if you have AmEx AND full personal insurance. Refuse to pay? They simply won’t give you the car. That’s not policy — that’s a scam.

Their pickup location is 10 miles away from FLL, which they conveniently hide until after booking. They also demand an outrageous $1,000 deposit. The car didn’t even have basic features like Apple CarPlay, and to top it off, no one showed up for the handover.

The staff was rude, hostile, and unprofessional, clearly trained to pressure and intimidate customers into paying unnecessary fees. This company survives by tricking travelers, especially those arriving tired and stranded at the airport.

This is hands down the worst car rental experience I’ve ever had. If you value your time, money, and sanity, DO NOT RENT FROM ZEZGO. Absolute SCAM rental company!

I was forced to pay for insurance when I have my own. The car deposit was $1,000. They charged $20 a day to use a debit card when they ran it as credit anyways. Horrible experience. The agent on zoom was rude.

We absolutely left with the feeling that they were looking for a way to charge us extra for everything possible. Terrible experience.

Worst experience I have ever had. I wish I would of read more of these reviews before booking because it doesn't seem I am the first person with this problem. We booked through expedia. First - the car rental building is not located on the airport property. When you arrive you have to take a bus to the car rental center and then a second shuttle to the Zezgo location. When we arrived they informed us that we would need to pay an additional $342 for basic insurance coverage. We only paid $130 for the car. Rental cars are covered under our car insurance but we were informed by them that it didn't and we would need to pay the $342. We chose to leave and book another rental through another company since anything was cheaper at that point. When expedia tried to contact them to get a refund they said it had to go through e-mail. After 3 days, expedia still hasn't been able to get an answer from them and therefore will not refund our initial expenses. AVOID AT ALL COSTS!

Lax location
Honestly, I wouldn't even give them one star. Despite having our own insurance certificate, they kept pressuring us to buy their company's insurance, and the deposit amount was $1000. The young female employee with glasses and permed hair was incredibly unfriendly and dismissive, and she didn't answer our questions. But that wasn't the end of it; when we went to return the rental car at 7 AM, they didn't open until 8 AM, and our flight was at 9:40 AM. The 24-hour call center also didn't answer the phone, and we were extremely frustrated. Three other cars were in the same situation as us, trying to return their cars early in the morning.
The shuttle bus to the airport also only started operating at 8 AM, and the rental car staff didn't provide any information to the customers. Why do you run your company this way and not try to fix it? I really want to tell everyone not to use this rental car company again. And also, properly train your employees or replace them.

Huge scam. They try to pick you up from the airport as late as possible so they can cancel your reservation, they take the money anyways. If you’ve heard of zezgo you’ve already been scammed.

We booked through Expedia had no idea the physical location was about 20 minutes from airport then we were told unless you have 500,000 liability on your insurance you have to buy theirs!!! 370.00 for 5 days. But because you are 10 miles from airport you are pretty much screwed!! Be careful this company is a total scam!

This was the worst rental car experience I have had in my entire life. The shuttle was late to pick us up from the airport (40 minute wait) and once we arrived we spent nearly four hours at the location waiting to get our car. There were several different hidden fees such as a $500 "Insurance Fee" that they wanted us to pay. This was absurd and extremely upsetting to us. Additionally, our car came with several dents and scratches which the company tried to blame on us. This is disgusting behavior and entirely a scam. There was one particular man who had blonde hair, colorful sunglasses and a white trucker hat on who was extremely rude and did not feel badly about the nearly four hour long line outside the small office. Overall, all of the staff were extremely condescending and did not give us a good experience as customers. I am extremely disappointed.

Scam. Booked through Expedia, but charged more than 50% additional charges, intimidating tactic. Very rude and unprofessional. Threatened to cancel the car reservation so were forced to pay the additional charges despite showing proof of insurance and AMEX card charges. Never rent from Zezgo. I think the lawmakers and State Attorneys should sue them and shut down their operations

I had an extremely disappointing and unfair experience with Zezgo at Orlando Airport. I rented two cars, and both rentals followed the same misleading and abusive pattern.

The reservation was made online, and the mandatory insurance was already added and paid for during the booking process. There was absolutely no need for any additional insurance at the counter.

At pickup, the employee spoke very fast, in Spanish, and did not explain the charges clearly or transparently. We were first asked to authorize a USD 220 security deposit, which we understood and accepted. Immediately after that, we were asked to insert the card again to charge USD 465, which the employee claimed was related only to SunPass tolls, with the promise that any unused amount would be refunded.

This was not true.

When returning the cars, we discovered that the entire USD 465 was charged, including:

Toll charges not proportional to actual usage

Additional insurance coverage, even though the mandatory insurance had already been included in the online reservation

At no point did the employee clearly explain that this amount included extra insurance, nor did he ask for our consent to add it. This is a clear case of misleading information and bad faith.

Our original rental price was USD 305, and at pickup we were forced into an additional USD 465 charge, which is unacceptable.

It was also evident that the same employee was using this approach with other confused tourists, who were signing documents without fully understanding what they were being charged for.

After returning the vehicles, Zezgo provides no response, no explanation, and no refund.

My advice: DO NOT RENT FROM ZEZGO.
This company takes advantage of tourists through lack of transparency and deceptive practices.

If there was an option to give 0 stars I would. I booked through Expedia and expected to get off plane and get to car with no issues. But nope! First off the location was offsite from TPA. We were picked up by a van and it took about 15 mins to get to their location. When arriving it looked like like a tow yard of cars! We continued to get out and go into a multi room building and heard a current customer asking what are these fees! The customer turned around and told us they are charging extra for tolls and much more. We finally get to the counter and we are told we need to pay an extra $500 for a $500k liability insurance package plus purchasing a toll tag package for $25 a day. I immediately asked for a refund in which they couldn’t do so I contacted Expedia and I explained what happened and they happily refunded me. Needless to say DO NOT RENT FROM ZEZGO. Pay a little more for enterprise. This was the location in Tampa Bay FL

This is a complete rip off scam in punta cana dominican republic. They put a contract in front of me which had blank dollar entries for potential damages and told me to sign it. They refused to fill in the contract. Once signed they could write in anything they wanted. This was after 1100 rental fee an 828 deposit and some 300 dollar insurance which covered absolutely nothing for a kia rio!!!. I got up and walked out, then reversed charges with fraud claims against them for the charges.
AVOID! two other customers were getting the same treatment when I was there. They got ripped hard. Avoid at all costs.

Booked through expedia and will never again. You are charged a package price and you think thats the cost but when you get there you get a bunch of hidden fees and required insurance at pick up. Also didn't know this place was not at the airport. Like all the other reviews, save yourself from starting your trip terribly and stay away.

They added $200 plus in non negotiable hidden fees at the time we picked up the car. They understaff workers in order to cut costs. We waited for well over an hour to get our rental because they only had one person working intake at peak hours.

Paid in full via Expedia, got no car upon arrival. Rude staff.

Absolutely appalling.

Booked through opodo.com as they showed they had good rating under the name "RIGHT CARS".

The car was damaged and dirty.

Was charged £540 deposit and it is still has not been returned. The guy is also now ignoring my WhatsApp messages asking where my money is.

He also did not help with any bags, nor did he give clear directions for pick up.

AVOID.

Terrible Experience, Don’t Waste Your Time

I’ve never had a more disappointing experience with a rental company. Zezgo didn’t answer my calls and when I arrived at the location, they didn’t even have a car available, despite my confirmed booking. The lack of communication and professionalism is unbelievable. I ended up stranded and scrambling to find another rental at the last minute. Save yourself the frustration and go with a company that actually values its customers.