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Zentrava Reviews 

35
•
TrustScore 3.5 out of 5

3.6

Vitamin and Supplements Store
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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the high quality of the products, finding that items work effectively and provide great overall satisfaction. Many customers also experience exceptionally helpful customer service and maintain smooth communication when interacting with the support team. Some reviewers were not happy with heavily delayed orders and poor communication from the support staff. People frequently experienced very long wait times, missed deliveries, and struggled constantly to get timely updates regarding their purchases. Many buyers noted that resolving these shipping issues required excessive persistence and chasing responses through multiple channels.

What people talk about most

Order

Customers had ambiguous experiences with order, reflecting a high level of disagreement regarding delivery... See more

Product

People report satisfaction and delight with the products received, noting great quality, excellent taste, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that messages are responded to and... See more

Response time

Users describe profound frustration with response times. Reviewers report waiting weeks for email replies or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've waited 3 months for my products (after making payment) and have yet to receive them. Poor response time on emails when requesting updates. I have now requested a refund of the monies paid. UPD... See more

Rated 3 out of 5 stars

I've placed an order on the 25th February. I have not heard anything regarding my package. I've emailed and WhatsApp them, yet both have been ignored. Once I posted my review they messaged me... See more

Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service

Contact info

3.6

Average

TrustScore 3.5 out of 5

35 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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3.6

All reviews

(35)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Order Not Received

I've placed an order on the 25th February. I have not heard anything regarding my package. I've emailed and WhatsApp them, yet both have been ignored.

Once I posted my review they messaged me asking me to take down my review as they are awaiting stock. I'm still waiting till today to receive my package (26/04/2026).

On Wednesday (29/04/2026) I tracked my package and saw it was at my local post office. Also for reference when we order it advises that it will be delivered to the address the buyer advises. It was sent to the post office. No communication was advised that it is there or any reference for collection. When I tracked the package it showed it was at the post office for over a week. I collected it and a week later I received an email from your company advising it is at the post office.

The company did contact me to check if I have received my package during the month of May. You do receive the items you order, its just the Communication is a bit poor.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Same problem as last time

Same problem as last time, no communication, ordered 20th January got told they have my order, same story as before. When you write a bad review they send mails every day asking you to remove it. You then get your order and they continue to harass you, however you dont hear from them when you asking where your order is.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

Poor service

I placed an order on the 17th December and since that no update on my order, still waiting for my order. I have sent emails no reply. It feels like a scam.

17 December 2025
Unprompted review

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