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Zenni Optical Reviews 

166,407
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 5,395 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality, stylish design, excellent fit, and accurate prescriptions of the products. Many appreciate the very affordable prices, finding them significantly cheaper than traditional options. The ordering process is described as easy and quick, offering a vast selection of frames and helpful virtual try-on features. However, some customers noted issues with product quality, such as lenses scratching quickly, coatings not adhering well, or glasses arriving warped. Additionally, a few people experienced unexpectedly long delivery times, with some orders getting lost or facing delays.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality,... See more

Quality

Consumers generally report positive experiences with product quality, often highlighting great prices and... See more

Price

Users describe positive interactions with price, frequently highlighting the great and affordable prices for... See more

Order

Customers consistently note positive experiences with order, finding the process easy and straightforward,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and straightforwardness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering prescription glasses from Zenni Optical was an enjoyable and straightforward experience. Being able to sort styles for my face shape and view each pair on my facial image assured me that I wa... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Zenni for glasses. I purchased two pair and ended up needing to return. The process was quick and easy. Customer service is quick to reply and help manage the return for a refund. My... See more

Company replied

Rated 5 out of 5 stars

Zenni offers stylish eyewear at very affordable prices. They are flexible if you have issues with your purchase. I have bought several pairs of eyeglasses over the years, even telling friends and fami... See more

Company replied

Rated 5 out of 5 stars

I received an empty zenni parcel in the mail. Glasses fell out somewhere in transit. Zenni asked for some details to confirm, and then immediately re-made the lost order and used expedited shipping to... See more

Company replied


Company details

  1. Glasses Store
  2. Clothing Store

About Zenni Optical

Written by the company

Image Placeholder

In 2003 Zenni started as a small, homegrown business in Northern California and has morphed into an e-commerce success story with over 50 million frames sold to customers all over the world. In this journey, we continue to innovate but our commitment remains the same: we help people “See better and live better.”

20-Years

Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

166K reviews

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4.5

All reviews

(166,407)

5,368 reviews in the last 12 months

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Rated 5 out of 5 stars

My glasses from Zenni are very good…

My glasses from Zenni are very good quality.

17 June 2026
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Reply from Zenni Optical

Thank you for your review, Ronda! We are absolutely thrilled to hear that you find your glasses to be of very good quality. Providing excellent eyewear is what we strive for.

Rated 5 out of 5 stars

Easy to order and use the “try on”…

Easy to order and use the “try on” feature. Quick processing and turnaround. My glasses are even prettier in person and fit well. Will definitely order again.

17 June 2026
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Reply from Zenni Optical

Thank you for your wonderful review! We are so happy to hear that you found the ordering process and "try on" feature easy to use. It's fantastic that your glasses are even prettier in person and fit well. We look forward to your next order!

Rated 5 out of 5 stars

Great Glasses Experience

Easy to put in prescription info. Frame sizes being easy to see was very helpful in choosing the glasses . Quality of the glasses was very good for the price. Very impressed with the lenses

1 June 2026
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Reply from Zenni Optical

Thank you for your review, David! We are so pleased to hear that you found the process of entering your prescription information easy and that our frame sizing details were helpful in your selection. We're especially glad that the quality of your glasses and lenses impressed you, especially for the price!

Rated 5 out of 5 stars

Happy with Zenni!

Ordering was pretty easy to figure out, considering it was my first time getting glasses. I did make a mistake when entering in my prescription for a pair of distance glasses but I used the chat feature and they helped me get it sorted out. Shipping takes a bit but it's worth it to spend less on glasses. I like that Zenni has alot of trendy styles vs the limited styles at the vision clinic. I would love it if you had more oversized styles to choose from! Will definitely order from Zenni again!

11 June 2026
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Reply from Zenni Optical

Thank you for your review, Tricia! We're so glad to hear that your first experience ordering glasses with us was easy, and that our chat feature helped you sort out your prescription! We appreciate your patience with shipping and are happy you found our trendy styles appealing. Your feedback about wanting more oversized options is valuable, and we look forward to your next order!

Rated 5 out of 5 stars

Great to do business with!

Easy to order! Good prices and excellent customer service! I highly recommend Zenni Optical for your eyeglass needs.

10 June 2026
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Reply from Zenni Optical

Thank you for your review, William! We are so happy to hear that you found the ordering process easy, appreciated our prices, and experienced excellent customer service. We truly appreciate your high recommendation for eyewear needs.

Rated 5 out of 5 stars

Great glasses and very reasonably…

Great glasses and very reasonably priced!

17 June 2026
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Reply from Zenni Optical

Thank you for your review, Tamie! We are absolutely thrilled to hear that you are pleased with your new glasses and that you found our pricing to be very reasonable. Providing excellent eyewear at an affordable price is what we strive for.

Rated 5 out of 5 stars

Price

Price, quality, and timeliness!!

10 June 2026
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Reply from Zenni Optical

Thank you for your review, Rebekah! We appreciate your feedback regarding price, quality, and timeliness.

Rated 5 out of 5 stars

Price,service

Price,service, easy of ordering. Fast delivery.

10 June 2026
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Reply from Zenni Optical

Thank you for your review, Terry! We are so pleased to hear that you had such a positive experience with our pricing, service, and the ease of ordering, along with our fast delivery. We truly appreciate your feedback!

Rated 5 out of 5 stars

I am enjoying my glasses

I am enjoying my glasses. I also like the extra clips ons I ordered. The clip ons also fit very well. I will use again.

17 June 2026
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Reply from Zenni Optical

Thank you for your review, Wayne! We are so happy to hear that you are enjoying your new glasses and that the clip-ons fit so well. We appreciate your kind words and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Best sunglasses I have ever bought

Best sunglasses I have ever bought

25 March 2026
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Reply from Zenni Optical

Thank you for your review, Travis! We are absolutely thrilled to hear that you consider our sunglasses the best you have ever purchased. It means a lot to us.

Rated 5 out of 5 stars

It was reorder and prescription had not…

It was reorder and prescription had not changed in ten years yet it only cost $9 more. Glasses right out or the box fit and work great.

17 June 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review, Frank. We are absolutely thrilled to hear that your reordered glasses fit perfectly and worked beautifully for you right out of the box.

It is incredible to hear that your prescription has been so steady for a decade, and we are so proud to continue offering such unbeatable, budget-friendly prices after all these years. Thank you so much for your wonderful loyalty to Zenni, and we look forward to crafting many more perfect, affordable pairs for you in the future!

Rated 5 out of 5 stars

The glasses and the prescription were…

The glasses and the prescription were absolutely perfect!!!!!

17 June 2026
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Reply from Zenni Optical

Thank you so much for your incredibly enthusiastic review, Tina. We are absolutely thrilled to hear that both your new glasses and your prescription turned out absolutely perfect!

Knowing we hit the mark so flawlessly for you truly makes our day. Thank you so much for choosing Zenni, and we look forward to crafting many more perfect pairs of glasses for you in the future!

Rated 5 out of 5 stars

Great company

Customer service team is excellent

10 June 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review, Mike. We are absolutely thrilled to hear that you had such an excellent experience with our customer service team and that you think so highly of Zenni.

Providing helpful, top-notch support from start to finish is exactly what we strive for, and knowing we hit the mark for you truly makes our day. Thank you so much for choosing Zenni, and we look forward to assisting you again the next time you need a great pair of glasses!

Rated 5 out of 5 stars

Wonderful service and I had my glasses…

Wonderful service and I had my glasses before they were scheduled for delivery

10 June 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review, Kasey! We are absolutely thrilled to hear that you had such a great experience with our team and that your new glasses arrived even earlier than expected.

We know how exciting it is to wait for your new frames, so our team always works hard to get them manufactured, quality-checked, and shipped to your doorstep as quickly as possible. Thank you so much for choosing Zenni, and we look forward to crafting many more perfect pairs of glasses for you in the future!

Rated 5 out of 5 stars

I have ordered from Zenni for years

I have ordered from Zenni for years, and I won’t use any other company because the quality is stellar and the price is unmatched. My lenses are perfect every single time!

10 June 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review! We are absolutely thrilled to hear that you have been trusting Zenni with your vision for years, and knowing that we have earned your exclusive loyalty as your go-to eyewear company truly means the world to our team.

Rated 4 out of 5 stars

I don't feel like I'm wearing glasses…

I don't feel like I'm wearing glasses at all with the ones I got from Zenni

9 June 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review, Alan! We are absolutely thrilled to hear that your new glasses are so comfortable that you don't even feel like you are wearing them—that is truly the ultimate compliment for fit and comfort!

Providing lightweight, high-quality eyewear that fits effortlessly into your daily life is exactly what we strive for every day, and knowing we succeeded in making your experience so seamless truly makes our day. Thank you so much for choosing Zenni, and we look forward to crafting many more perfect, weightless pairs of glasses for you in the future!

Rated 5 out of 5 stars

I’m thrilled with Zenni!

I’m thrilled with Zenni! Got 2 pairs of glasses for less than I was spending on one. The trying on was fun and relaxing. No rushed feeling. I will definitely be buying from Zenni in the future!

9 June 2026
Zenni Optical logo

Reply from Zenni Optical

Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had such a fun and relaxing experience picking out your new frames, and finding two perfect pairs of glasses for less than the price of one is an incredible win!

Providing a stress-free, budget-friendly alternative to traditional storefronts is exactly what we strive for, and knowing we helped you shop at your own comfortable pace truly makes our day. Thank you so much for choosing Zenni, and we look forward to crafting many more fantastic pairs of glasses for you in the future!

Rated 5 out of 5 stars

The glasses were great and inexpensive

The glasses were great and inexpensive. Easy to order.

4 June 2026
Zenni Optical logo

Reply from Zenni Optical

Thank you so much for your wonderful review, Donna! We are absolutely thrilled to hear that you had such a seamless, easy experience ordering your new glasses and that you are so pleased with both their great quality and affordable price.

Providing stylish, high-quality eyewear through a simple, hassle-free online process is exactly what we strive for every day, and knowing we hit the mark for you truly makes our day. Thank you so much for choosing Zenni, and we look forward to crafting many more fantastic pairs of glasses for you in the future!

Rated 5 out of 5 stars

The service and price were exceptional

The service and price were exceptional. The glasses are good quality and the prescription works very well.

16 June 2026
Zenni Optical logo

Reply from Zenni Optical

Thank you so much for your wonderful review, Joseph! We are absolutely thrilled to hear that you found both our service and pricing to be exceptional, and we're so glad that your new glasses are of great quality and your prescription is working perfectly.

Providing accurate, high-quality eyewear at budget-friendly prices is exactly what we strive for, and knowing we hit the mark for you truly makes our day. Thank you so much for choosing Zenni, and we look forward to crafting many more great pairs of glasses for you in the future!

Rated 5 out of 5 stars

The ease of using your app was amazing

The ease of using your app was amazing! I’m 68 pretty good with tech. But my ADD self gets overwhelmed! I love my glasses they fit perfectly and look awesome. Thank you saved so much money

9 June 2026
Zenni Optical logo

Reply from Zenni Optical

Thank you for your review, Cindy. We are absolutely thrilled to hear that our app was so easy and stress-free for you to navigate. We completely understand how overwhelming online shopping can sometimes feel, so knowing that our digital layout kept things simple, engaging, and manageable for you truly makes our day!

It is also fantastic to hear that your new glasses fit perfectly, look awesome on you, and helped you save so much money. Thank you so much for choosing Zenni and for sharing your inspiring story, and we look forward to crafting many more beautiful, budget-friendly pairs of glasses for you in the future!

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