Zenco Legal Ltd Reviews 

9,386
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the intuitive website and straightforward online forms, noting how remarkably simple it is to complete legal paperwork without unnecessary delays. Consumers frequently highlight the exceptionally friendly and professional staff who go out of their way to provide wonderful guidance and total reassurance throughout the entire journey. Though some reviewers initially felt a bit unsure or experienced minor confusion when navigating the digital platform independently, prompt phone assistance readily cleared up any worries. People also mentioned that receiving clear updates and properly checked documents gave them complete confidence in the final results.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the online process is... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professional and patient... See more

Service

Clients share positive opinions on service, praising the fast, efficient, and professional handling of... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are exceptionally... See more

Website

Consumers experience great satisfaction with the website, expressing that the online process is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The simplicity of the form and everything was straight forward. The questions were not complicated. However, I note the form was asking for a separate email and phone number for my 90 year old dad who... See more

Company replied

Rated 5 out of 5 stars

Superb service from Zain re setting up my Power of Attorney documentation. Extremely friendly manner,informative,helpful and patient.Cost:very reasonably priced. Thank you so much Zain,you're a... See more

Company replied

Rated 5 out of 5 stars

We decided to get Power of Attorney documents for me and my husband. Googled it and Zenco had so many positive reviews. Well they’ve got another from me. Everything was so simple to do online,... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend this service . thought this process would be so difficult to do but found the online process easy . I did need some questions answered, so I booked a telephone call and they... See more

Company replied


Company details

  1. Paralegal Services Provider

About Zenco Legal Ltd

Written by the company

Zenco Legal

We focus on you to bring legal services that separate us from the rest by being; accessible, affordable with amazing service.

We offer our customers same day phone appointments for their convenience for Lasting Powers of Attorney documents, basic and Trust Wills.

We're on average 65% cheaper than high street solicitors with a best price guarantee for peace of mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(9,386)

2,302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Martin very helpful

Easy to manage nothing to much trouble
Saved me a lot of money 💰

10 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the lovely feedback Mr Daly ❤️

Rated 5 out of 5 stars

Matthew was really helpful and 100%…

Matthew was really helpful and 100% reliable in terms of calling me a times I’d asked for. He was extremely knowledgeable and able to explain things well.

7 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the lovely feedback Amanda ❤️

Rated 3 out of 5 stars

Make pricing clearer

Make it clear that this is not the only charge. You will still have to pay the same again to register lpa s.

1 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Hello Emily,

Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience.

Our pricing is clearly outlined on our website, including any applicable government registration fees, so that clients can see the full costs involved before proceeding.

If there is anything further we can assist you with, please don’t hesitate to get in touch. We’re always happy to help.

Kind regards,
Zenco Legal

Rated 5 out of 5 stars

POA is easily accessible online and…

POA is easily accessible online and straightforward. I had one thing I wasn’t sure of and contacted Zenco where I had a conversation with Matthew. He explained everything in great detail, leaving me well assured and confident in continuing with my Power of Attorney. Many thanks 👍🏻

8 September 2026
Unprompted review
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the lovely feedback Carol ❤️

Rated 5 out of 5 stars

Excellent service fast efficient and…

Excellent service fast efficient and great communication with support would recommend very highly 👍

8 September 2026
Unprompted review
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the lovely feedback Sabrina ❤️

Rated 5 out of 5 stars

Great service

Simple, strait forward procedure followed up by the prompt delivery of the completed documents. Altogether a completely satisfying experience.

1 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the kind words Peter ❤️

Rated 5 out of 5 stars

Quick response and help

Quick response, Very helpful indeed taking all the stress and worries away from me and my family. Dealing with everything I required and always on hand when needed. Thank you so much to all concerned at Zenco, especially Mathew.

20 August 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the lovely feedback Muriel ❤️

Rated 5 out of 5 stars

Made to be straight forward

Made to be straight forward....gentleman on phone couldn't have been more helpful...explained everything

1 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the lovely feedback Lesley ❤️

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