The staff is always courteous and friendly on the phone; you get a call back promptly, and the technician is always informative and helpful. Having this service has been extremely helpful and stress-f... See more
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Very quick and professional help. Planner always kept us up to date about arriving hours of service. Issue was solved and we got a good advice for future.
Please do not feel obliged to sign up with them. They come to your door and push you into giving your details and try to make you sign. You always have the right to think about things before sig... See more
Express service which I have not expected. I raised a complaint late evening and got a call in 30 mins to check for an appointment slot. They reached on time and fixed the issue. Great service
Company details
Written by the company
Jaarlijks kiezen meer dan tienduizend mensen voor de zekerheid van de 24-uursservice van Zeker & Mobiel. Het grootste particuliere ontstoppingsbedrijf van Nederland voor onder andere rioolontstopping. Onze deskundige medewerkers zijn gespecialiseerd in rioolontstopping en andere ontstoppingen en gestationeerd in heel Nederland.
Contact info
C. Huygensstraat 8C, 8141GM, Heino, Netherlands
- 0572394528
- klantenservice@zekerenmobiel.nl
- www.zekerenmobiel.nl
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 2 weeks
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I’ve been a customer for three years…
I’ve been a customer for three years now, and I can see them growing and improving all the time. There are more and more employees who are passionate and dedicated to their work—and, above all, friendly and smiling.
Very quick and professional help
Very quick and professional help. Planner always kept us up to date about arriving hours of service. Issue was solved and we got a good advice for future.
Express service
Express service which I have not expected. I raised a complaint late evening and got a call in 30 mins to check for an appointment slot. They reached on time and fixed the issue. Great service
The staff is always courteous and…
The staff is always courteous and friendly on the phone; you get a call back promptly, and the technician is always informative and helpful. Having this service has been extremely helpful and stress-free. Thank you.
Excellent work
Excellent work, done by Tim.
Clean, fast and neat.
He is a real expert in his deeds.
I moved out of my house a few months…
I moved out of my house a few months ago and contacted them to cancel the contract - no replies for months. Unbelievably bad customer service, can’t recommend.
Please do not feel obliged to sign up…
Please do not feel obliged to sign up with them.
They come to your door and push you into giving your details and try to make you sign.
You always have the right to think about things before signing anything. No one should pressure you into signing because of time.
Luckily l didn’t sign anything with them and checked the reviews.
Sewer Smell
In their web site, it says Suffering from a sewer smell in your house?
I have been paying my insurance since 4 years. This is the second time I called them and I explained that I am suffering with the sewer smell.They send me somebody let alone they couldn`t fix it, also they wanted me to pay for it.
Deceptive door-to-door sales tactics — Do NOT sign anything!
A sales representative named Lianne came to my door on the 16th offering a monthly plumbing subscription service. I explicitly told her that I was not ready to commit and only wanted a phone call to get more information and have my questions answered.
She assured me that if I filled out their form—which included my contact details, bank information, and a signature—it was strictly so they could call me within 5 days to ask if I wanted to proceed with a contract. I trusted her word and signed.
The 5 days have passed, and I never received a call. It is now completely clear that this was a deliberate lie and a trap to trick people into signing a direct debit mandate under false pretenses.
I have officially revoked my signature, cancelled any supposed agreement using my 14-day statutory cooling-off period, and demanded a full removal of my personal data from their systems in accordance with the GDPR.
I strongly refuse to do business with a company that resorts to tricking consumers to trap them into subscriptions. Be warned and do not give them your details!
Pretty fast and professional work
Pretty fast and professional work. Nice and professional Man!
Very good and efficient service
Very good and efficient service. Have used at multiple occasions and have always received efficient and flexible service.
I am a client from almost 2 years and I…
I am a client from almost 2 years and I can say the company is reliable and customer service is 5 stars.
I would never change it for another company.
Fantastic experience
Fantastic experience, Robert helped me unblock a really bad blockage, where water was not moving at all. Happy things got resolved fast.
Unethical practices and language barriers – Not a trustworthy company
Headline: Unethical practices and language barriers – Not a trustworthy company
Rating: ⭐
I am writing this to warn others about the predatory sales tactics used by this company. A sales rep visited my home and misled me regarding the signup process, explicitly stating that my details were only for a "pre-registration" and that a follow-up call would be required to finalize everything. That call never came, and I was signed up anyway.
To make matters worse, the representative provided all documentation in Dutch, despite it being clear that I could not read or understand the terms. Signing someone up for a service they cannot read is a massive red flag. I would have been a happy customer if they had been honest, but they’ve completely broken my trust. Stay away and wait for a company that actually values transparency.
One year contract first time i had…
One year contract first time i had contact.The people were friendly and they came in the same day and resolve the problem.I am very satisfied.
Very satisfied with the service
The service is great, very quick to respond.
Very satisfied with this service. No negative experiences. Fast service, and the problem in bathroom was resolved.
Amazing help with my kitchen and…
Amazing help with my kitchen and bathroom. Thank you for the great service Marley and Max!!
Fast, Friendly, and Professional Plumbing Service
I had an excellent experience with this plumbing service. They responded incredibly quickly—on the same day—which was a huge relief. The personnel were very friendly, professional, and made the entire process stress-free. Most importantly, they solved the problem efficiently and much faster than I expected. I truly appreciate their reliability and expertise, and I would highly recommend them to anyone in need of plumbing services.
THE WORST Experience
This is not the first time. The same company representatives came to my house, tries to intimidate and falsify information and tries to push to sign a contact on the fly right that moment? Both times I had the worst experience with the salesperson. If this is their way for selling subscription, I dont need such kind of service. I would rather pay more to cares about the customer experience than paying thugs.
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