The macarons were wrapped in foil and arrived on time and fresh. They were delicious and reminded us of the macarons we had in France a few years ago! We had the Signature Collection. My wife's favori... See more
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Review summary
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What people talk about most
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My wife loved it, she said the chocolate was amazing and the packaging came perfectly. The shipping was fast and communicative and everything that was customized was high quality. Chocolates were... See more
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I Was VERY SATISFIED & IMPRESSED With Quality & Taste & Presentation Of Your Chocolates I Was Left With A Very Smooth Rich Velety Texture I Enjoyed The Variety Of Fresh Tasting Fillings Your... See more
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I recently tried chocolate from this company and was honestly impressed. The quality is amazing rich, smooth, and full of flavor. You can tell they use great ingredients and put a lot of care into t... See more
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Company details
About zChocolat
Written by the company
ZChocolat, premier online retailer of luxury chocolate gifts since 1999 and renowned ambassador of French chocolate savoir-faire, is widely celebrated for its distinctively-shaped line of signature chocolates. Available in 26 exclusive flavor variations from World Champion Chocolatier Pascal Caffet, each recipe represents the highest commitment to quality ingredients and epicurean excellence. Coupled with sophisticated packaging, elegant artisanal details, and boundless customization options, the result is a line of products both boldly luxurious and uncompromisingly chic à la française - delivering on the promise to make your gift recipients feel genuinely special and forever grateful.
zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL.
zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.
zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL.
zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.
Contact info
ZA Les Chalus, 04300, Forcalquier, France
- +33 (0)4 42 91 43 65
- feedback@zchocolat.com
- www.zchocolat.com
4.9
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The most beautiful chocolates I’ve ever…
The most beautiful chocolates I’ve ever seen!
Elegant gift
19 January 2026
Reply from zChocolat
Thank you so much for your feedback Linda!
We’re thrilled to hear that you found our chocolates so beautiful and appreciated their elegance as a gift. We look forward to delighting you again soon!
Alejandra Sevillano | zChocolat
Customer Service Assistant
Lost package replaced
I had ordered chocolates for my son in Paris as a Xmas present. The chocolate never arrived although they confirmed delivery. I sent a message to complain. ZChocolat agreed to research and after two days offered to send a replacement. He received the chocolates and couldn't praise them enough for their quality and the packaging.
Thank you very much for their wonderful cooperation. I would not hesitate to order from zChocolat again and to recommend them to anyone with an exquisite taste.
13 January 2026
Unprompted review
Reply from zChocolat
Thank you for sharing your feedback Helga!
Although the original shipment did not reach its destination as planned, providing flawless service and promptly resolving any issue is at the heart of our commitment at zChocolat. We were therefore glad to investigate quickly and arrange a replacement without delay. It’s wonderful to hear that your son enjoyed the chocolates and that both their presentation and taste left such a positive impression.
Thank you for your trust and for recommending zChocolat so highly. Comments like yours encourage us to continue providing attentive service and exceptional products. We hope to serve you again for many more special occasions.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Reply from zChocolat
Thank you for your kind words Ricardo!
We're thrilled to know you enjoyed your gift and we truly appreciate you taking the time to share your experience.
We hope to delight you again soon!
Hannah Venn | zChocolat
Customer Service Assistant
A great buying experience
Good choice of product. Easy to select and order. Outstanding communication during the delivery process. Delivered as promised.
1 January 2026
Reply from zChocolat
Thank you for your kind words Ted!
We're delighted that you enjoyed our range of products and that you found our ordering process easy. It is great to hear that our communication throughout the delivery process met your expectations!
We truly appreciate you taking the time to share your experience and we hope to assist you again soon!
Hannah Venn | zChocolat
Customer Service Assistant
Flawless gifting experience zChocolat…
Flawless gifting experience zChocolat makes luxury chocolate delivery easy and impressive, always a memorable gift
9 January 2026
Unprompted review
Reply from zChocolat
Thank you for sharing your wonderful feedback Shirely!
We're thrilled to know that your experience with us was smooth and memorable. Making gift-giving easy and hassle-free is what we strive for here at zChocolat.
We hope to delight you again soon!
Hannah Venn | zChocolat
Customer Service Assistant
11/10 Customer Service
Where do I start? First of my customers loved the chocolates! But what stood out to me is the incredible customer service. I live in the US, I’ve never delivered anything to overseas. The FedEx couldn’t manage to deliver the first packages, and then my order went bad. Zchocoate credited my entire order back to me so I could try sending again. They emailed me back and forth trying to ensure FedEx got to the location. Never in my life has a company made such an effort to ensure good customer service. I could not recommend this company enough-even more than my local ones in Chicago.
14 January 2026
Reply from zChocolat
Thank you so much for your incredible feedback Aisha!
We’re thrilled that your customers enjoyed the chocolates and that our team could assist you throughout the entire process. Ensuring clear, proactive communication and going the extra mile to provide a seamless experience is at the heart of what we do, especially with international deliveries.
Your kind words truly inspire us, and we’re honored to have been able to help you create a perfect experience for both you and your customers.
We look forward to delighting you again soon!
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Introducing zChocolat to my Saudi friend.
I ordered the zChocolat so my friend in Saudi Arabia could discover the level of excellence that can be attained by a World Champion.
We were not disappointed.
Not only did the parcel get delivered ahead of time but the packaging, the level of detail in the presentation and of course the taste were impeccable.
13 January 2026
Reply from zChocolat
Thank you so much for taking the time to share this wonderful review.
We are truly delighted to hear that your friend in Saudi Arabia enjoyed discovering zChocolat and that the experience lived up to your expectations. Knowing that the delivery arrived ahead of time and that the presentation, attention to detail, and taste all made a strong impression means a great deal to us.
Your kind words about the level of excellence we strive for as a World Champion chocolatier are greatly appreciated, and we are honored to have been part of this special introduction.
Edward Sergeant | zChocolat
Customer Service Assistant
My first order
That was my first order and I was impressed by the follow up and updates on status. Unfortunately, it took a full weekend to arrive so I received it after four days. However, the packaging and attention to wrapping were great. Nothing melted although I’m in Florida. The chocolate itself is delicious and it is obvious that this is a luxury brand.
6 January 2026
Reply from zChocolat
Thank you Mazal for sharing your feedback about your first order with us.
We’re thrilled that you enjoyed our chocolates and that they arrived in impeccable condition, protected by our specially crafted summer packaging, a reflection of the same attention to detail and luxury that goes into every piece.
Unfortunately, your parcel was delayed in Paris due to a backlog, as some flights required maintenance and we would like to thank you for your patience and understanding.
I hope to be able to assist you again soon,
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Account creation and shipping
When initially creating an account and entering my address, the concept of sending the order to a different delivery address did not seem possible. After a few tries, specifying a delivery address was allowed. It also was not obvious the orders would be shipped from France. In the end the recipients of the orders enjoyed the gifts!
10 January 2026
Reply from zChocolat
Thank you for your feedback Sandra!
We appreciate your kind words regarding the account creation and delivery address process, and we’re glad everything worked out in the end. We’re delighted to hear that the recipients enjoyed their gifts, thank you for choosing us, and we hope to assist you again!
Alejandra Sevillano | zChocolat
Customer Service Assistant
The chocolate was delicious very luxury however the cost too expensive but this very delicious thank you 🙏😊
Great and delicious
10 January 2026
Reply from zChocolat
Thank you so much for your lovely feedback Suarjuni!
We’re thrilled that you found our chocolate both delicious and luxurious.
We understand that our creations are a premium experience, and we hope that every bite makes it a truly special indulgence.
Your enjoyment and appreciation mean the world to us!
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Nice packaging and product arrangement
Nice packaging and product arrangement
The taste and quality was excellent
10 January 2026
Reply from zChocolat
Thank you so much for your kind feedback Jay!
We’re delighted to hear that you enjoyed the packaging, product presentation, and the excellent taste and quality. We truly appreciate your support and hope to delight you again soon!
Alejandra Sevillano | zChocolat
Customer Service Assistant
Best Chocolate and Macarons !
7 January 2026
Reply from zChocolat
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you enjoyed our chocolates and macarons. We hope to assist you again soon.
Alejandra Sevillano | zChocolat
Customer Service Assistant
Amazing Chocolate
8 January 2026
Unprompted review
Reply from zChocolat
Thank you for your review and for sharing your positive feedback. We are delighted to know that you enjoyed our chocolate. It is always rewarding to hear that our products meet your expectations, and we truly appreciate you taking the time to let us know.
Edward Sergeant | zChocolat
Customer Service Assistant
This is truly high quality chocolate…
This is truly high quality chocolate...and you won't forget the moment you first savor the taste. The packaging is beautiful, the ingredients are superb and the amount of thought that has gone into the crafting of each chocolate is astonishing. I am converted!
21 December 2025
Reply from zChocolat
Thank you for your detailed and thoughtful review. We are thrilled to hear that you enjoyed both the taste and presentation of our chocolate. It is wonderful to know that the quality of our ingredients and the care in our craftsmanship made such a memorable impression. We truly appreciate you sharing your experience and are delighted that you enjoyed our chocolates.
Edward Sergeant | zChocolat
Customer Service Assistant
swiss chocolate is still better
It is the absolute best chocolate in the universe! I will never eat anything else in my life. Thank you so much for existing!
8 January 2026
Reply from zChocolat
Thank you for sharing your perspective.
We fully appreciate that taste is a matter of personal preference, particularly when it comes to fine chocolate.
Our chocolates were offered as a gift by one of your professional contacts, and we hope the thoughtful intention behind this gesture was well received.
At zChocolat, we take great pride in our craftsmanship and our commitment to quality. We are genuinely sorry to learn that our chocolates were not to your personal taste.
Of course, you have not had the chance to try all of our recipes, and we are confident that one of them would certainly delight you.
Laurence Chassany | zChocolat
Customer service manager
I was absolutely thrilled to receive my…
I was absolutely thrilled to receive my girlfriend's gift of premium chocolates lovingly crafted by zChocolat couriered to me from Canada all the way to sunny Singapore. Was blown away by the meticulous care they packed the delicate treats -- it's clear zChocolat lives up to its stellar reputation for top-notch customer service AND delivering an exquisite taste experience without compromising on quality. Kudos to them for making this gift truly special !! Thanks Jan, and BIG thanks to zChocolat.
7 January 2026
Unprompted review
Reply from zChocolat
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear how thrilled you were to receive your gift in Singapore. It’s great to know that the care taken in packaging and the quality of our chocolates made such a positive impression and helped create a truly special experience.
We’re especially pleased that both our customer service and the taste of our chocolates lived up to your expectations. Thank you for taking the time to share your experience and for your kind words — they truly mean a lot to our team.
Edward Sergeant | zChocolat
Customer Service Assistant
The chocolate is so delicious
The chocolate is so delicious! Nice variety of flavors too.
22 December 2025
Reply from zChocolat
Thank you for your kind feedback! We’re delighted to hear that you enjoyed the chocolates and the variety of flavors. Creating a refined and enjoyable tasting experience is at the heart of what we do, so your comments truly mean a lot to us.
Edward Sergeant | zChocolat
Customer Service Assistant
Fast delivery
Fast delivery, was able to communicate easily with the company....awesome chocolate!
20 December 2025
Reply from zChocolat
Thank you for your wonderful feedback! We’re delighted to hear that you appreciated the fast delivery and the ease of communication with our team. It’s especially rewarding to know that you enjoyed our chocolates as well.
We truly appreciate you taking the time to share your experience.
Edward Sergeant | zChocolat
Customer Service Assistant
The chocolate quality is amazing
The chocolate quality is amazing. As a person that loves fine chocolates, I can tell that this is great and high quality.
2 January 2026
Reply from zChocolat
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the quality of our chocolates. Knowing that a true chocolate lover appreciates the care and craftsmanship we put into every piece means a great deal to our team.
Edward Sergeant | zChocolat
Customer Service Assistant
Everything was amazing but was so…
Everything was amazing but was so disappointed with the delay in delivery. While I realize this is on Fed Ex, it was very embarrassing to have a delivery 4 days late. Having said that, your communication and response was excellent and appreciated. In the end, the delivery was made and the recipients were happy!
6 January 2026
Reply from zChocolat
Thank you so much for your kind words Bo.
I truly appreciate your feedback and I am glad everything worked out in the end. Even though the parcel arrived later than expected, I’m pleased to hear the delivery was successful and that the recipients were happy.
I would like to apologize about the delay in delivering your gift as this is not the level of service we wish our customers to experience and I have sent you an email to discuss this issue further.
Thank you for your trust,
Stéphanie Pascal | zChocolat
Customer Service Team Leader
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