Zaxby'sReviews 

Just went threw the drive threw the French fries have ssi much seasoning on them that you can't eat them and the chicken nuggets were almost all breeding and hard as a rock i never complain by this was terrible dirty zaxbys

Went to the fort mill sc location last week. Ordered at the counter 2 off the menu small items, no special orders. It took about 30 minutes to receive my food, only after I went up to ask them where my food was! Service was very slow in general and they seemed very disorganized. I sent a complaint to their customer service website and do you know what it got me? A bunch of excuses and a waste of my time as if they hadn’t wasted a lot of it already. This location has no interest in actually developing strategies for improvement or strengthening customer relations. If you go, may I suggest bringing a good book, catching up on emails or working on your favorite hobby while you wait for your order.

They have imbeciles working that are rude and have horrible attitudes. And I’m almost 100% sure that something was put in my zero sugar strawberry lemonade because not only did it taste bad it smelled like chemicals and they were mad because they claimed did not sell zero sugar strawberry lemonades I had just got it there the day before. So be careful how you drive through order you might get sick like I did today

I ordered Door Dash and though I got it on time it was cold! The egg rolls were overcooked, I mean way overcooked, and the strawberry lemonade was Gross! The grilled chicken sandwich was very good and the fries were too but as stated Cold!

My son ordered a Mr beast box
Then the cashier said They got everything but the chocolate bar and I said ok but then they have my son nothing 😡

I went to Zaxbys in Eufaula, AL yesterday as I do very often but yesterday's experience was extremely bad!!!
So much so that I'll never go back there! We ordered our food and got to the window to pick it up and the young boy had our drinks mixed up. He didn't know which was one was which! So we had to open the lids and taste them to determine what drink it was! As we were doing this the manager came out and rudely screamed at us that "we have received our service and we needed to go". This was the Manager on duty!!
This is a terrible way to treat your customers!!
We were given the wrong drinks and no sauce for our chicken!!! This is unacceptable treatment and awful customers service!!
So we paid for food we didn't get but got treated rudely by the management!!
Crazy ...They'll never get my service there again!

Terrible customer service. Employee was very rude when I picked up my online order. Food was O.K.
Perkins Ext in Memphis.

In response to this review, corporate contacted me since the store did not. They sent me a gift card.

There were no wontons on either salad. Half the salad was coleslaw with just a handful of lettuce. It was half the size of the last Zensation Zalad we got. Over $20.00 for very little food. Very disappointed. They really have gone down hill.

This place is absolutely amazing! I got the 4 chicken tender meal with toast and fries. The chicken tenders were so juicy and crisp especially with the nuclear sauce, which was so spicy and tangy! the toast was perfectly cooked! The fries had very tasty seasoning, but cannot survive without sauce..

I paid 13 dollars for old cold fries and chicken fingers that looked like chicken stubs. It wasn't even a whole chicken finger. The fries looked like they had been sitting under a light for hours. Such a waste of money. Still hungry...smh this is highway 58 location.

This the 2nd time I had problems with the store on Zelda Road Montgomery, AL. Today, I ordered a 5 piece boneless meal with mild sauce. I was not asked what type of sauce I wanted as the last time they did this also. I get the order and get back to work and it was boneless wings & things and it was not mild sauce, it was hot. There was 1 ranch dressing and 1 zac sauce which I did not ask for. The young lady at the window was not pleasant at all. I said thank you and she did not reply or anything. This is the second time I have tried to eat here but will not go back.

Apex, NC restaurant:
The staff is always so friendly! The traditional chicken wings are horrible! They always taste old and cooked too hard. They taste freeze dried. This was my 2nd time trying to give the traditional wings a try. Never again! Just bad!! Chicken tenders and fries ate good.

Went to Zaxby’s in Savannah. Ordered a garden salad. #5, and cheddar bites. Received no napkins, no utensils to eat with, cheese cake bites were mixed in my cheddar bites!! In a hotel so hopefully they have a fork!! Please just put these things in the bag we shouldn’t have to ask! This is expected

The zaxbys at southern pines nc, nothing but rude. The cashier was the rudest person they could have put behind the counter. Was my first and last visit. So never go back!!

Great employees at this location. But, they are charging way to much for the bone in wings that have absolutely no meat on the bones at all. They need to get bigger chickens. So wings are a rip off. Food is good, but wings are to little.

kimberly was amazing she took our order and she made our trip good the food was so good i hope to come back and she take our order

The chicken finger tacos were a joke. There was very little toppings a few diced tomatoes and onions and a few bits of cheese. The sauce must have been applied before the strips were zapped in the microwave. Very disappointed in the product. I took a picture of what I actually received

I do NOT know what how and what you put on chicken for the salads BUT it's nasty! It's like a sour, tangy nasty taste! Your tomatoes are so limp and nasty looking that you don't want them on the salad! Your tomatoes are right up there with Taco Bells tomatoes! Nasty as nasty as all get out! Very disappointed in your salads definitely for the price you all price your food at! The chicken is so gross! Very sad!

I drove to the Zaxby in Dublin to get some food. I ordered a house salad fries and chicken taco. Well, when I got home the power was off so I couldn’t look at my food but when it came back on my salad was old. It had been prepared in the cooler for some days because the meat was cold( fried chicken) the two and half tomatoes were soggy and the cucumber. Cheese was stuck together. I paid 17.00 dollars for this to be unacceptable and I droved 30 miles to get this food. I will never go there again. I’m calling the manager to see if they can compensate me.

I use to eat at zaxbys until I found out the company hires with out fully checking background on hired individuals especially executive position just blows my mind I mean I guess if anybody that would no the dos and don't of sexual misconduct more than anybody else would head of H.R. Michael Torres. So if you had done a little digging maybe you might have saved yourself from hiring the lowest scum know to man.