While the model appears to be in good condition the box had obviously been dropped on a corner and crumpled in, also these models usually come with a magazine inside the box and neither of the ones I... See more
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Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- www.zavvi.com.au
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Skywalker Saga Blu Ray
It arrived well before the expedited delivery date and it is totally awesome 10 out of 10

Reply from Zavvi
Always admired Zavvi
Always admired Zavvi. An excellent, honest and reliable company with terrific service and great communication.
The payment options are fast and easy to choose.
Five stars all round.

Reply from Zavvi
The blu-ray and DVD portion of the…
The blu-ray and DVD portion of the website is hidden and can't been found through any of the main menus. It makes it frustrating to find anything without doing a generic search and then filtering by category.

Reply from Zavvi
It's easy to choose an item and you…
It's easy to choose an item and you have what I needed

Reply from Zavvi
Easy to find and purchase what I…
Easy to find and purchase what I wanted. Decent prices.

Reply from Zavvi
Great Movies
It seems to take your company a bit of time to advertise some of the advanced releases when l have already heard about their release but with time at least you have them to order which is great. Maybe l just have to be patient.

Reply from Zavvi
Decent prices and flexibility
Flexible shipping and cancellation policies, wide range of boutique releases and reasonable prices

Reply from Zavvi
2 for $50 deals
2 for $50 deals. Love em. Only thing that could have topped it would be free shipping... ahh well maybe next time

Reply from Zavvi
Get movies from Zavvi you can't get elsewhere
I like the fact that you have movies that other mainstream retailers don't have

Reply from Zavvi
I feel like this is a waste of time as…
I feel like this is a waste of time as it happens years after year and no one at Zavvi seems to give a shit. I bought THREE 4K disc from you, one not available and 2 due out shortly. You sent me the two and when the third one was due for payment a few weeks later, you sent me an email saying I owed for ALL THREE items, and wouldn't send the third until I paid. I message you telling you this was wrong, and that I had already paid for the other 2. You totally ignored that, and said "You're outstanding for all three". Again i told you this was wrong. You ignored me AGAIN. You sent ANOTHER email saying "we can't send this until paid". I then sent you screenshots proving 2 of them were paid for. THEN you responded saying "this is correct, you only owe us $52 AUD for the third one". When i went to pay it, at checkout you STILL tried charging me for all THREE!! I emailed you AGAIN, and said "Send me an invoice for the correct amount, instead of me having to log in to pay." You IGNORED me... then CANCELLED the order!! So I had to find the damn thing elsewhere after PRE-ORDERING it through you and waiting months for it.
Your service beggars belief - you get it wrong, you ignore what you're told, you don't read what's being asked, you don't apologise, then when it's all too hard you cancel orders without warning. It's disgusting - i've been buying from you for 5 years. This is the THIRD time you've done this. Why should i bother ordering when i can't trust you'll charge me correctly, and ignore all communication, then cancel an order i've been waiting for because none of you have any idea what customer service means?

Reply from Zavvi
Very happy customer
Website easy to use, packaging is secure and items arrive in good time

Reply from Zavvi
Ease of use for their app
Ease of use for their app, and all round great shopping experience with delivery of orders

Reply from Zavvi
I ordered Hellsing Ultimate on blu-ray…
I ordered Hellsing Ultimate on blu-ray and it arrived earlier than expected. Works perfectly and everything. Im hoping that Raw will too.

Reply from Zavvi
Don't rely on fast postage and good communication
If you are going to buy from Zavvi please beware.
1) On their website during check out they promise 3-5 working days for delivery in Australia. it took 3 weeks for delivery.
2) I contacted them on multiple occasions to ask about the order and delivery. I did not receive even one response.
You will essentially just have to wait until things arrive and hopefully not have to ask a question.
The only positive is the T-Shirts I ordered seem to be good quality.

Reply from Zavvi
Easy to order
Easy to order, good update communications & good protective shipping materials used.

Reply from Zavvi
So far so good.
So far so good.
Great price, easy purchase.
Hopefully the shipping is as easy and it gets here no fuss.

Reply from Zavvi
Classic original t-shirt
The classic original t-shirt I was after. Only after I placed the order though did I see that it was coming from England! But didn't take too long. It arrived today, ideal colours and material, comfortable and perfect fit despite having to guess the size.

Reply from Zavvi
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