Zavvi Reviews 

4,198
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, reviewers had a great experience with this company, often praising the wide selection of unique products available. Customers frequently highlight the competitive pricing and the secure packaging that effectively prevents any damage during transit across long distances. Buyers note that the platform offers a fantastic variety of hard-to-find collector editions and exclusive merchandise that cannot be purchased locally. However, some reviewers were not happy with the prolonged processing times, noting that orders experienced significant dispatch delays around the holidays. Consumers also shared frustrating experiences when trying to reach out for order updates, often waiting without receiving timely responses from support.

What people talk about most

Product

Reviewers mention positive feedback about product quality and description accuracy. Consumers frequently... See more

Order

Consumers find order experiences to be mixed, as many report that the initial purchasing process is... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, expressing mixed opinions regarding shipping... See more

Website

Clients share ambiguous opinions on website experiences, with many highlighting that the portal is... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are reasonable and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

While the model appears to be in good condition the box had obviously been dropped on a corner and crumpled in, also these models usually come with a magazine inside the box and neither of the ones I... See more

Rated 4 out of 5 stars

Useful photo images of the item. High quality offering in line with other Zavvi listings. When trying to load the individual images, the page would often point to a Facebook location, and backing... See more

Company replied

Rated 4 out of 5 stars

It seems to take your company a bit of time to advertise some of the advanced releases when l have already heard about their release but with time at least you have them to order which is great. Maybe... See more

Company replied

Rated 3 out of 5 stars

Your promotion codes don't work and I am suspicious of your advising "Region Free" for this Blu-Ray set. I may be wrong - but you are the only vendor selling this set Region Free. All the others are... See more

Company replied


Company details


Contact info

  • Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom

  • www.zavvi.com.au

3.8

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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3.8

All reviews

(4,198)

172 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Skywalker Saga Blu Ray

It arrived well before the expedited delivery date and it is totally awesome 10 out of 10

15 August 2025
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Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Always admired Zavvi

Always admired Zavvi. An excellent, honest and reliable company with terrific service and great communication.
The payment options are fast and easy to choose.
Five stars all round.

26 August 2025
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Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 3 out of 5 stars

The blu-ray and DVD portion of the…

The blu-ray and DVD portion of the website is hidden and can't been found through any of the main menus. It makes it frustrating to find anything without doing a generic search and then filtering by category.

23 August 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 5 out of 5 stars

It's easy to choose an item and you…

It's easy to choose an item and you have what I needed

19 August 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Always is a great experiance

Great as always

14 August 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Easy to find and purchase what I…

Easy to find and purchase what I wanted. Decent prices.

14 August 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 4 out of 5 stars

Great Movies

It seems to take your company a bit of time to advertise some of the advanced releases when l have already heard about their release but with time at least you have them to order which is great. Maybe l just have to be patient.

10 August 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Kayleigh

Rated 5 out of 5 stars

Decent prices and flexibility

Flexible shipping and cancellation policies, wide range of boutique releases and reasonable prices

10 August 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

2 for $50 deals

2 for $50 deals. Love em. Only thing that could have topped it would be free shipping... ahh well maybe next time

8 August 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 4 out of 5 stars

Get movies from Zavvi you can't get elsewhere

I like the fact that you have movies that other mainstream retailers don't have

7 August 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Kayleigh

Rated 5 out of 5 stars

fast and easy

6 August 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Very easy to use

Very easy to use. And a great selection of titles!

6 August 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 1 out of 5 stars

I feel like this is a waste of time as…

I feel like this is a waste of time as it happens years after year and no one at Zavvi seems to give a shit. I bought THREE 4K disc from you, one not available and 2 due out shortly. You sent me the two and when the third one was due for payment a few weeks later, you sent me an email saying I owed for ALL THREE items, and wouldn't send the third until I paid. I message you telling you this was wrong, and that I had already paid for the other 2. You totally ignored that, and said "You're outstanding for all three". Again i told you this was wrong. You ignored me AGAIN. You sent ANOTHER email saying "we can't send this until paid". I then sent you screenshots proving 2 of them were paid for. THEN you responded saying "this is correct, you only owe us $52 AUD for the third one". When i went to pay it, at checkout you STILL tried charging me for all THREE!! I emailed you AGAIN, and said "Send me an invoice for the correct amount, instead of me having to log in to pay." You IGNORED me... then CANCELLED the order!! So I had to find the damn thing elsewhere after PRE-ORDERING it through you and waiting months for it.
Your service beggars belief - you get it wrong, you ignore what you're told, you don't read what's being asked, you don't apologise, then when it's all too hard you cancel orders without warning. It's disgusting - i've been buying from you for 5 years. This is the THIRD time you've done this. Why should i bother ordering when i can't trust you'll charge me correctly, and ignore all communication, then cancel an order i've been waiting for because none of you have any idea what customer service means?

1 August 2025
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Reply from Zavvi

Hi,

Thank you for leaving your review.

I have passed this over to our in specialist, They will be in touch shortly.

We look forward to getting this resolved.

Kind Regards,

Ben

Rated 5 out of 5 stars

Very happy customer

Website easy to use, packaging is secure and items arrive in good time

31 July 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Ease of use for their app

Ease of use for their app, and all round great shopping experience with delivery of orders

29 July 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

I ordered Hellsing Ultimate on blu-ray…

I ordered Hellsing Ultimate on blu-ray and it arrived earlier than expected. Works perfectly and everything. Im hoping that Raw will too.

28 July 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 2 out of 5 stars

Don't rely on fast postage and good communication

If you are going to buy from Zavvi please beware.
1) On their website during check out they promise 3-5 working days for delivery in Australia. it took 3 weeks for delivery.
2) I contacted them on multiple occasions to ask about the order and delivery. I did not receive even one response.
You will essentially just have to wait until things arrive and hopefully not have to ask a question.
The only positive is the T-Shirts I ordered seem to be good quality.

5 July 2025
Zavvi logo

Reply from Zavvi

Hello Ian,

Thank you for your review. I am sorry to hear of this issue!

i have raised this with the relevant team, who will contact you to assist further in due course.

Kind Regards,
Kay

Rated 5 out of 5 stars

Easy to order

Easy to order, good update communications & good protective shipping materials used.

22 July 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

So far so good.

So far so good.
Great price, easy purchase.
Hopefully the shipping is as easy and it gets here no fuss.

23 July 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Classic original t-shirt

The classic original t-shirt I was after. Only after I placed the order though did I see that it was coming from England! But didn't take too long. It arrived today, ideal colours and material, comfortable and perfect fit despite having to guess the size.

6 July 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

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