ZampleBox Reviews 1,616

Angie is a great customer service representative. I called twice before subscribing and she answered all of my questions very intelligently. She is knowledgeable about the products and service that you provide. I had some concerns of shipping to me because other online retailers refuse to and thankfully ZAMPLEBOX DOES! My next concern was some of the very poor reviews listed here. After speaking with Angie, she eased all my concerns and I started my subscription! Now for the real fun to begin! I can't wait to get my first box and try all the different random flavors you have to offer!

Update 9/27/22
I kept the monthly subscription for a few months, but I had to cancel because I simply wasn't using the amount I was sent. I've found a couple flavors locally that I've been using now. Most of the flavors I got from zamplebox were good, but too many were all too similar but with different names. Overall a good service I'd definitely recommend for someone who uses a lot of juice and wants more randomness in their life.

I just wanted inform management that Ms. Angie Rivera has been assisting me. I just found out about this web site and I tried it out come to find out that the customer service was stellar. I have worked in customer sales and sometimes customers can be a handful but Ms. Angie Rivera has provided me with the best customer service anyone can ask for. I believe she is an asset to your team and if given the opportunity to climb the ladder she would perform stellar service for upper management and produce positive results. I personally just want management to know and also her fellow co-workers. Thanks again Ms. Angie Rivera your hard work and dedication was truly noticed.

Good flavor picks and really fast shipping

All right so baseline this has got to be literally the greatest company where you can get your favorite types flavors for a small fee every month.

Literally one of the greatest subscriptions I've ever participated in for that reason I paid 45 bucks for my box and literally saved $40+ this month.

Of course you got the new laws in place for shipping you got covid-19 going on but listen once the problem of shipping was brought to the customer service Representatives attention they gave me expedited shipping and from the time that my problem was addressed my package was here in 3 days.

Although they have cheap prices they don't give you the best choices. I was getting the 12 pack and only getting 3 to 4 juices I liked. And I could only choose those ones again as you are at there mercy for the remaining 8. The web site works best on a PC not a phone. They never ship out boxes on time. I've waited weeks without hearing why. Its a hit and miss. I found it better to go to the vape store and skip all the drama.

My first order still has not arrived and of course I’ve called emailed and texted with no response. I’m only asking for a refund and will not use this trash site again!

I started this service believing what their website said. Boy was I wrong. I chose the largest box, made my flavor likes and dislikes paid my money and then waited for weeks. Their website never worked. I couldn't access the previous boxes to tell them what juice I liked and didn't like. Even though I "disliked" mint,menthol etc... they still sent me the ice flavors. They take your money, but then don't ship your stuff until they feel like it. If you call and complain, they act like you're an idiot because of covid and they don't have enough people... if they can't take care of their current customers, why do they keep accepting more new customers? Very poor business ethics in my opinion. No way to track packages... no alerts when the package finally gets shipped. Needless to say, I stopped my service because they took my money on 3/1 and when I called them today 3/12 they still haven't even filled my order... not acceptable in the least. Terrible service and customer service.

Shipping is very slow and they do not give you a tracking number until it is out for delivery.

you better make sure when you cancel your subscription its really cancelled. because they will charge you time and time again. and they will tell you its your fault no matter what type of evidence you supply.

They really seem to be willing to work with you. Great customer service.

Just overall disappointed. I have chosen not to contact Zamplebox. Made my first order of a subscription box this month on Feb 10th. The order was in the getting bottles ready phase for 2 days, for the past 8 days it has said Getting Ready to Ship it. I just expect better. Zamplebox used to be a game changing service for all wishing to try new juice or just have variety, something that is needed even more now a days with current regulations in constant flux. Disappointed to see a company with such potential fall so far. Anyways just wanted to let others know of these issues.

Please note: Saturday and Sunday are not included in the count of days as Zamplebox states it requires X amount of business days to send product.

Love zamplebox. My son at age 21 got me hook on vaping. I told him do his research and I would start buying them from online so he did and he found zamplebox. Then he let me try some of the flavors and I got hook to this site also.

The shipping is fast, easy, and reliable, the variety and quality of the juices are amazing, the customer service is great, and the prices are wonderful! I recommend zamplebox to everyone I know that vapes, and two of my friends have already subscribed and love it!

Ive been with Zample on and off since 2015. It's always been one of my favorite parts of the month getting my custom box. The last few months this has been the worst experience of my month. At this point you guys might as well just shut down the company. Ive been ripped off by companies and had better experiences than Zample gives me. Ive heard the rumors that it was bought by a different company and there's some issues, but that isn't an excuse for six months of the worst service most have ever even heard of. Complete waste of energy. I'm tired of going weeks without hearing anything from customer service. The feature that I used to love, being able to choose what kind of flavors you got, is completely worthless now. I am sent however many bottles of whatever is laying around. I know this because for some reason Zample has started sending the packing list with my order. On the packing list it literally says random fruit 30ml. Not only is this not holding onto the joy I've had with this company for years, but it's actually a complete lie based on the COMPANIES WEBSITE FRONT PAGE.

ZB's not what it used to be

I've had a lot of problems with this subscription service since about March/April last year. Albeit, those problems didn't start until I had been a member for two years. But toward the end, it took six months and over 3 dozen emails to get refunded on a box that never even left the warehouse. The end of 2021 I started getting email blasts, invitations to come back, telling me their problems were suppliers and law makers, etc., Now that I've been back, for 3 months, IT'S NOT THE SAME. There is no tracking for my box which perpetually says "getting ready to ship," (even on old boxes I've received). There are only 4 pages of juice choices where there used to be a dozen. It's too bad because this really is an amazing and much needed product.

IF they send anything, they send products clearly listed on your "dislike" list as well as items previous sent.The ejuice I actually got to sample wasn't that great.
In Nov 2021, they took 2 payments, sent zero product.
January 2022, I canceled my account after repeated requests to update my payment info. Zamplebox says I only chose to "skip a month" but either way, no money should've been taken from my account. On Jan 31, 2022 they helped themselves to another payment. No product has been recieved. They refuse to refund the 3 payments. A complaint has been filed with the BBB.
Stick with reputable suppliers. Ejuice plug is good.