Zalando Reviews 

I ordered a sweatshirt, the next day for no reason they canceled my order and said that the item was not available, if it was not available when I ordered then why was it on the app,seriously sold out or did you just sell the large amount of them to the shops because the item was even new!

Zalando blocked my account for no reason and somehow they are unable to deblock the email address or remove the email address from their system so I can create a new account.

All the time I get robots / AI responses in the emails they are sending me without them reading the email I am sending.

So now I am unable to order anything anymore from Zalando unless they fix the mess they created.

I made a purchase from Zalando several months ago, but I never received it and they haven’t refunded my money.
Every time I contact them, they say the refund will be processed within four business days, but I still haven’t received my money.

So, I had this experience with Zalando where the deliveries company stated they had delivered my package in my mail box. As I was home, and no one rang the bell, I immediately went to my mail box, and to my surprise, I found nothing there waiting for me.
I live in an apartment building, and the front door is always unlocked (this is something I cannot control). So my package was either taken by someone else, or delivered in another address.
The fact is: I did not receive my package.
Contacted the client service and after several weeks, they informed me they wouldn't do anything about it, because the delivery company said they had delivered it.
So, be careful when ordering from Zalando. You might end up without your package, and also without your money, as all it takes is a courier to make your order disappear and Zalando to not give a f*** about your issues as their client.
Don't know what I'll do now, but am considering contacting a lawyer.

Lost package, no updates from them.

Apparently Zalando keeps not only telling me but also much more customers that they need to pay even when they did not receive the parcel. This is ILLEGAL. And there was even a decision in court about this and Zalando lost this case since it is illegal requesting customers to pay for products they have not received.
So to all who are reading this, this is an illegal practice and you should refuse to pay and instead file a complaint at the geschillen commissie!

Parcels not delivered
I'm so disappointed my parcel never arrived and when I can't acted zalando they told me it was delivered, so frustrating cause I never got it and did not get any refund

Terrible site experience.

The filters are not working, If I filter on my size I still see all items that are not my size. And some items seem to be links to vlogs? Sorry, this takes me too much time.

I wish there was a negative star. They don’t deserve any stars. They make money by blocking the customers returns and then they pay you after a month of receiving the return. Dont buy from Zalando, there are much better website that deliver and return in time.

Items from my order were missing and returned items were never received, although I had proof of the postal office. Very frustrating to get the situation rectified and after several weeks I'm obligated to pay for items their employees stole from my order. Never again, Zalando

I've done multiple purchases and the experience has always been satisfactory. The shopping experience is easy and reliable. Sometimes it may be a bit difficult to find the items that I'm looking for but this is a minor issue. The size recommendation is also a bit off which sometimes can be annoying since they don't allow size exchange.

After 10 years of fidelity to the brand, this time a packet sent back was found empty by the staff. I have always been a loyal customer and only purchased my clothes from the platform. Never had any issues, always paid my items, and items much more expensive than this one returned. I do not understand how this packet was found empty as I did return the article. Nonetheless the brand is now insisting that I pay for this item instead of investigating the issue further

Didn’t deliver on time, didn’t inform me of the delay, customer service was totally unhelpful, they told me it’s going to be delivered a week later and they can’t do anything but apologize. The first person even hung up on me, the second one kept “explaining” the issue instead of listening like they care — if you can’t deal with unhappy customers, don’t make your customers unhappy. If you take my money, deliver the product when you say you will - or show you’re sorry by compensating with my money back! Why would I trust your business in the future if you show no signs of fixing the problem?

I won’t be using zalando again! I don’t recommend anyone does either!

Very bad service it has been weeks I haven’t got my pakge and they tekening me. U have to wait very bad

If they are minus 5 stars available then it goes to Zalando NL .
I am a customer for years but i will quit.
I bought one bag who arrived with very bad quality .The DHL return label did not work scanning.I receive another 2 return label from Zalando who did not work . Only the 4th label was OK for scan.The return adress is Zalando warehouse in Germany . I have 23 mails on this subject ! Zalando claimming that *Supplier did not receive back the bag ( obviously since the return label adress is Zalando Warehouse ) , * Zalando cannot find the bag in their Warehouse ,
* Employee ship it back to me by mistake ( !!!) , * I need to fill a legal statement , etc . I have the receipt for shipping back the bag from the Post NL and confirmation of arrival. Each mail is signed by a different name with standard text and with another non-sense .I will stop buy from Zalando since they are treating horrible their Customers . And they insist to pay something that according Post NL is in their Warehouse.

Some shady practices or just bad logistics.
I ordered some product which were supposed to be delivered within 1 day. After 2 days, I got an email that the delivery is delayed, but will deliver as soon as possible.
Today I got an automated message that "my returned items were received". When I contacted their customer service, I was told that they will not resend it and I should reorder the items. Of course, prices are different now and there is also the question: why would I trust that my items will actually be delivered this time?

Not sure how and when Zalando is starting lying to customers and stealing their money. Very shame on them.

I received an order in used condition and this is not the first time I am getting an item which is damaged and look used. Zalando did not accept my claim and asked me to pay for the item regardless and that they do not accept my return. Zalando is becoming a scam and a fraud.

Not a surprise that their rates and reviews are so low every where on the internet.

I hope they go down soon due to the way they react to their customers especially recently.

Absolutely love Zalando. Best online shop, best customer service.

Ordered a jacket, got another jacket in de mail and my package was ripped open. It was a jacket that was 200€ less then what i orderd so i think they tried to scam me. They send you the wrong things when they sold out? Then just don’t send anything.