Zalando Reviews 

great buy with a great customer service and they ship fast, so its a two thumbs up for me.

It's a great platform if you know what brand to buy from and body measurements.

Personally, I stick to Zalando, due to my past experience with the preferred brands. I do however not appreciate the shipping fee.

Customer service is great.

Meh... cool clothes that i cant afford lol

I just came back from reviewing Mango, the worst customer service a company can have, so i'm a bit biased.. But compared to that, Zalando is, really, a dream. They deliver fast. They answer nice. They always try to help. There is loads of items to choose from, they give good pricing, the site works well. The voucher system is revolutionary and so nice. You can combine vouchers with promo codes. That's right. I honestly think a Zalando voucher is actually a great xmas present. These guys rock. Just don't buy Mango clothes with them.

I have bought from Zalando a few times and found them very reliable. Especially on my last order I made a mistake of entering wrong email address and I didn’t have my order number. I contacted the Zalando team and they responded very efficiently and sort it out.

I've been buying from zalando for 3 years already and didn't have any major issues so far, returns were always accepted, money returned, when there was an issue with an order not processed by the system correctly, I received a discount to use for next time.
I would prefer though that all the items were shipped by zalando and not by partners.

I used to love shopping with Zalando. Now they've have switched to DPD for delivery - this is a company that never delivers anything. It's misleading as they are not a registered delivery partner and had I known of the switch, I would never have ordered from them again. I've waited in all day and tracked the delivery - but all I got was a notification that it has gone to some grotty package shop. After spending so much on Christmas presents over the last few days with Zalando, this is poor. Whilst you might be thinking it's unfair to mark down Zalando - they should know DPD by its reputation -It's pretty notorious!

Good service, nice customer attention I will buy again for sure

Zalando is an amazing website for buying clothes. I find many different offers and their customer support is also really good.

Very good company. I personally never had any severe issues with my orders. I always shipped the clothes I didn't like back and always got my money back. Can only recommend.

I placed an order for an Esprit T-shirt of the value of 50 euro. I placed the order 1st of april and now we are 14 april and I still have not received anything. They claim to have delivered the product which is impossible. I live in an appartement and there are other residence and none of us saw this so claimed delivery post man show up.
I didn't sign anything nor did I receive anything.

I started a dispute on paypal and contacted their horrible customer service but their behaviour and response is the worst I have experienced. I am waiting to get my -50 EURO back and then I will delete my both accounts: one in belgium and Austria . They are thieves !!

I even contacted ESPRIT saying I had order a shirt from them via ZALANDO but product was never delivered.
I am done with both companies. My advice order directly and don't shop at ZALANDO. Possibly the worst company in history. GIVE ME BACK MY MONEY!

5 Stars Customer Service
5 Stars for delivery: very fast
5 Stars for Products quality

I don't know why so many bad reviews. I ordered 3-4 times and everything was perfect every time.

Great quality and selection. Normally fantastic shipping but WATCH OUT for holidays, it can take thrice as long for them to send it!!

I am specifically rating the customer support service for Zalando. I spoke to Jamie regarding my delivery issues for almost a week, trying to get it resolved. He was so incredibly keen and supportive in fixing the matter that I had the urge to write a review. I haven't seen this sort of support from any other store service. Thank you again, Jamie.

I have only good things to say about Zalando.
I had been looking for a particular dress for ages, couldn't find it anywhere and then sourced it on Zalando.
Gorgeous dress arrived today and I am delighted.
Delivery and packaging was superb, in fact arrived quicker than expected. Will definitely purchase from them again.

Could give 0 or -100 . The worst experience ever!!! Zalando Poland is runned by liars and thiefs.

I have been using Zalando for over a year now and I must say I am thrilled with there services. Customer services are extremely helpful and don't mess you around. Fast and effective delivery options and top quality clothing and footwear. They advertise special offers clearly and are happy to dish out the discount codes frequently. They let you know when stock is unavailable clearly and then you have the opportunity to get a prompt when the items are back in. I really am a total Zalando fan ✌

First of all I have to note that I used Zalando in Austria but I feel my problem is rather general than country specific.
I ordered from Zalando 3 times. Generally I was very satisfied with the delivery service, however, I was very disappointed that 2 out of 3 occasions I recieved damaged items. The first one was a T-shirt which had two ornament buttons missing. Unfortunately I have noticed that much after the delivery so I did not complain. But the second time was more annoying because the sweater I ordered had a big hole on the back. I decided that I will return and order a new one even on the cost of the return service, since it is not free in Austria. However, when I wanted to order a new one I realised that there is no more left from that product in my size. So I decided to keep that one and fix it (and not paying the return cost for nothing). But I also decided that that 2 out of 3 items with problems are too many to worth ordering from them (especially when the return service is so expensive). Noting that none of these items were on sale.