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Company details

  1. Software Company

Information provided by various external sources

ZaiLab is a next-generation software company specializing in omnichannel contact center software based in the cloud. We create software for businesses of all sizes, particularly small to medium contact centers looking for a cost-effective way to personalize routing, improve client conversations and increase efficiency. We're changing the way you set up your contact center, the way you handle your conversations, the way routing works, and the way you pay for software. Our software is quick and easy to get going (and change). It routes and prioritizes interactions intelligently. You get instant access to support. And there are no monthly licensing fees, no upfront costs – you pay only for the features you use, as you use them.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1 review

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