I thought the customer care team was very responsive and respectful with questions regarding the product and the return. I’m sure majority of the world loves the scent, but it was just too overpower... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Yves Rocher has wonderful products. The shipping is quick. They are one of the only companies that know how to pack items properly. They deserve 5 stars just for the packaging. Everything is done... See more
Yves Rocher has been a dependable resource for helpful, reliable and just plain fun products! Plus they always have lovely, delightful fragrances! I’ve had many many years of experiencing all the wond... See more
Company replied
I have been a long time customer. I love all of their products. My all time favorites are: The Monoi body products Plumping Volume Shampoo & Conditioner... See more
Company details
Written by the company
As the leading cosmetic brand in France, Yves Rocher has been dedicated to skincare and beauty based on botanical ingredients for 65 years. Our philosophy centers on botanical cosmetics - products derived from natural ingredients - crafted with plants grown in our own fields.
Contact info
United States
- www.yvesrocherusa.com
4.7
Excellent
163 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was trying to cancel the subscription
I was trying to reach the customer service for 3 weeks to cancel the subscription; and when I finally reached the customer service, I was told that all my subscriptions are cancelled. However, I still receiving the items that I did not order, and deal with their return. My on line requests send me links that does not have the option that is not available in their link. This is outrages.
20 May 2026
Unprompted review
Reply from Yves Rocher
Hi Susana,
We are very sorry for the frustration and inconvenience you experienced with your subscription cancellation.
This is not the experience we want for our customers. Our team will review your account carefully and contact you directly to make sure the situation is fully resolved.
Thank you for bringing this to our attention.
Reply from Yves Rocher
Hi,
Thank you for your lovely feedback. We are so happy to hear you enjoy the fragrance and had a smooth experience using our website.
We truly appreciate your support.
Always fast shipping and great products
Ive been a customer of Yves Rocher since 1980 and i love their products!
always fast shipping and great products.
12 May 2026
Unprompted review
Reply from Yves Rocher
Hi Vickie,
Thank you so much for your incredible loyalty since 1980. We are delighted to hear you continue to enjoy our products and fast shipping after all these years.
Your support truly means the world to us.
Reply from Yves Rocher
Hi Marina,
Thank you for your kind words. We are so happy to hear you are enjoying the products.
We truly appreciate your support.
Thank you for selling in the US now!
The made purchasing in the USA. The fact that I’m paying more than in Canada is not lost to me, but I love the Tendre Moment fragrance, so I tolerate it for now.
10 May 2026
Unprompted review
Reply from Yves Rocher
Hi Nika,
Thank you for your feedback and for your continued support of the Tendre Moment fragrance. We are happy to hear you can now purchase it more easily in the US.
We truly appreciate your loyalty.
So glad I found YR again
I was looking for a specific haircare product that I used to buy from Yves Rocher a few years ago. The packaging has changed so it took me a while to locate it, but once I did, the product shipped right away. And it is still a fantastic product. I am so glad I found it again.
1 May 2026
Unprompted review
Reply from Yves Rocher
Hi Marilyn,
Thank you for your lovely feedback. We are so happy to hear you found your favorite product again and that it still meets your expectations.
We truly appreciate your support.
Natural products
Great prices, fast shipping, good natural products. Nice secure packaging is a plus.
4 May 2026
Unprompted review
Reply from Yves Rocher
Hi Crystal,
Thank you for your kind words. We are glad to hear you enjoy the products, pricing, packaging, and fast shipping.
We truly appreciate your support.
received the Vinaigre Brilliance
I received the viniger shine for hair could not beleive how great it works I am 84 my hair is kind of dull looking even after I use a shine after using this prordut my hair had a beeautiful shine and feel.
1 May 2026
Unprompted review
Reply from Yves Rocher
Hi Lois,
Thank you for sharing your experience. We are so happy to hear the Raspberry Vinegar brought such beautiful shine and softness to your hair.
Your feedback truly means a lot to us.
I was under the assumption that it…
I was under the assumption that it wasn’t so sparkling on your skin but it is. Doesn’t give much of a glow. Dissatisfaction in product.
1 May 2026
Unprompted review
Reply from Yves Rocher
Hi Kathy,
Thank you for your feedback. We are sorry to hear the product did not meet your expectations.
Your comments are important to us and will be shared with our team as we continue to improve our products.
This is my loveliest company in the…
This is my loveliest company in the world! I am so happy to use all things for my family! I am as member 7 years already. You are the best!
29 April 2026
Unprompted review
Reply from Yves Rocher
Hi Yuliia,
Thank you so much for your wonderful message and for being with us for the past 7 years. We are truly honored to be part of your family’s routine.
Your support means so much to us.
Quality
Quality, Efficiency, and Great Customer Service/Support equates to a Wonderful Experience and a Return Customer. Thank You!!!! 💕
20 April 2026
Unprompted review
Reply from Yves Rocher
Hi,
Thank you so much for your wonderful feedback. We are delighted to hear you had such a positive experience and that our products and service met your expectations.
We truly appreciate your support and look forward to welcoming you again.
This product SMELLS AMAZING
This product SMELLS AMAZING. And it left my hair super shiny
22 April 2026
Unprompted review
Reply from Yves Rocher
Hi Pam,
Thank you for your lovely feedback. We are so happy to hear you enjoy the scent and that it leaves your hair shiny.
We truly appreciate your support.
Yves Rocher has been a dependable…
Yves Rocher has been a dependable resource for helpful, reliable and just plain fun products! Plus they always have lovely, delightful fragrances! I’ve had many many years of experiencing all the wonderful things they have for skincare, body, hair and makeup. You won’t be disappointed. And if you require customer service for any reason, they provide all the help you need!
18 April 2026
Unprompted review
Reply from Yves Rocher
Hi Susan,
Thank you so much for your wonderful and loyal support over the years. We are delighted to hear how much you enjoy our products and fragrances across all categories.
It truly means a lot to know you can rely on us and our customer service.
Stuff is awesome
Stuff is awesome. Shipping is quick. They stopped sending free samples though, hence the 4 stars instead of 5.
15 April 2026
Unprompted review
Reply from Yves Rocher
Hi Kamala,
Thank you for your feedback. We are glad you enjoy our products and fast shipping. We also appreciate your comment about samples and will share it with our team.
Order todayEasy ordering and fast delivery
Easy ordering and fast delivery
10 April 2026
Unprompted review
Reply from Yves Rocher
Hi Adrienne,
Thank you for your feedback. We are glad to hear your experience was easy and that your order arrived quickly.
We truly appreciate your support.
Easy site to shop
Easy site to shop. Shipping is fast and products are well packaged and the packaging itself is attractive.
I have used these products for years and have had no complaints at all with them. Highly recommend.
7 April 2026
Unprompted review
Reply from Yves Rocher
Hi Brenda,
Thank you for your kind words and for your loyalty over the years. We are delighted to hear you enjoy both our products and the overall shopping experience.
Your recommendation means a lot to us.
My wife has been using Yves Rocher…
My wife has been using Yves Rocher since the 90's and LOVES their products - and can't give enough stars. From make up to body, skin and hair care - all of it is just amazing - and consistent. She will always be a customer..and she always looks and smells amazing.
15 April 2026
Unprompted review
Reply from Yves Rocher
Hi Don,
Thank you for sharing this wonderful feedback. We are so happy to hear your wife has been enjoying our products for so many years.
Your support and loyalty truly mean a lot to us.
I love Ives Rocher products
I love Ives Rocher products, been using them for decades! Shipping was super fast too!
14 April 2026
Unprompted review
Reply from Yves Rocher
Hi,
Thank you for your kind words and for being with us for so many years. We are glad to hear you enjoy our products and that your order arrived quickly.
We truly appreciate your loyalty.
The products came quickly but...
The products came quickly. However, one of my items is missing, It is not on my packing slip nor is it showing in my original order on the web site,
An explanation would be nice,
9 April 2026
Unprompted review
Reply from Yves Rocher
Hi,
Thank you for your feedback and we are sorry for the confusion regarding your order.
Our team will reach out to you directly to review your order details and provide a clear explanation, as well as resolve this for you as quickly as possible.
I was member of this company many years…
I was member of this company many years ago and than i tried to use many different products.
Nothing works for me better than a Yves Rocher.
Thank you for great experience.
11 April 2026
Unprompted review
Reply from Yves Rocher
Hi Loretta,
Thank you for your lovely message. We are so happy to hear that our products continue to meet your expectations after all these years.
Your loyalty truly means a lot to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.