Yupptv Reviews 

3,360
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, most reviewers were let down by their experience overall. Customers widely reported exceptionally poor customer service, describing it as unhelpful, slow, and unresponsive. Many also found the service itself unreliable and frustrating, leading to significant dissatisfaction with their subscriptions. Customers frequently encountered subscription issues, such as automatic renewals and charges post-cancellation, with many finding terms unclear. The user experience was widely criticized for technical glitches like constant buffering and crashing, an outdated interface, and mislabeled or missing content. Several people also expressed unhappiness about intrusive advertisements appearing on their paid accounts.

What people talk about most

Customer service

Customers consistently note negative experiences with customer service, describing it as non-existent,... See more

Service

Users describe negative interactions with service, highlighting it as very bad, disgusting, and even the... See more

Subscription

Reviewers express significant dissatisfaction with the subscription service, citing issues such as being... See more

User experience

Clients share negative opinions on user experience, with many describing it as terrible, extremely poor, and... See more

Response time

Consumers find response times to be a source of significant frustration, with many reporting non-existent or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I subscribed yesterday. Money deducted immediately but after 24 hrs still cant watch anything. If I click on any show or movie it says "you have to subscribe". But in settings it shows subscribed. I h... See more

Company replied

Rated 1 out of 5 stars

Horrible service. Im trying to watch big boss and asking for help to watch it back to back... wasnt helpful at all kept repeating the same things. Didnt even try to go check what was wrong. Please don... See more

Company replied

Rated 1 out of 5 stars

I wrote a review last week and the business replied asking for details. Despite giving details they don’t reply. It is just a standard reply from them but they don’t really look into your problems. Th... See more

Rated 1 out of 5 stars

If you have any questions regarding debits made with your Visa card or the conclusion of a new subscription contract, please contact us immediately by phone. They'll even call you a few times until yo... See more

Company replied


Company details

  1. Media Company

Information provided by various external sources

YuppTV is an over-the-top (OTT) content provider for South Asian Content, as live TV, Catch-up TV, and Unlimited Movies all over the globe.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(3,360)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

fraudulent company

fraudulent company. they charged my credit card for an annual package even without asking me. there is no option to remove your credit card details from their website. bunch of fraudsters.

24 May 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

Avoid to save your time & money

My elderly mother watches a few channels and we renewed the service in Feb this year. After a month or so of decent service, her channels have been "cannot be shown in your region for copyright reasons". We checked our profile and it has gone from UK to the US. But can we get this reversed? No. Emails receive automated Ticket Opened, then immédiate Ticket Closed, messages. Phone calls go to a voicemail with no space left. WhatsApp messages ends up being equally pointless because Chat history is not picked up by the Agent. What a bunch of cowboys! We've asked by WhatsApp for an immediate and full refund. And now they've become shy as well as inept.

15 April 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

I would advise not to use Yup tv

I would advise not to use Yup tv , prices are much higher and not much customer service you get … they will promise compensation for channels not working .. and never contact customers on refund.

16 May 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 5 out of 5 stars

Excellent customer service

11 May 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

Worst customer service and no prorated…

Worst customer service and no prorated amount back if you want to discontinue. prices are high too and you have to keep switching multiple apps and so many difficulties. There are so many other options available for the best price and contents are good too. Please dont fall into this app.

They have asked for contact details . Even after providing details nothing happened - no response. nothing, example of their customer service

1 May 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

This app is a fraud

This app is a fraud . They ask you to subscribe offering many tv channels and when you subscribe their app is not working they also do not refund money and just say sorry most of the programs not working.
In one word fraudulent app

24 April 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

Yupp TV marketing guys are spam

Yupp TV marketing guys are spam. Change your credit card or else they keep charging every year even after repeated requests to un- subscribe

29 April 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 5 out of 5 stars

Great service!

Mohammad Aseef, the agent who attended to my call was extremely professional and helpful. He was polite and answered all my questions patiently. He even helped me get a good deal on my package subscription.

29 April 2024
Unprompted review
Rated 1 out of 5 stars

Pathetic Customer Service

It’s been more than 40 hours since Yupp TV charged for activating Aha and SunNxt. As per the agreed policy, this should have been done within 24 hours. However, you failed to do so, claiming that my number had not been shared to activate. But it is more of your operational failure which has impacted the customer.

The most frustrating aspect of Yupp TV is the mode of communication, which is only through WhatsApp. This wastes the customer's time, as they are kept waiting for hours. If we miss the response after waiting for hours, the session is ignored, forcing us to restart the chat. It's all a waste of time.

25 April 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

i have not renew but charged on my card

i have not renew the package and i had call and ask to renuew , i replied do not need. but with out any concern this company charged £139.99
even though its says£119 for renew.
I had already email them to refund. lets see whats is the out come. But i will not recommend any one. And i will say please do consider before provide the card details to this company.

24 April 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 3 out of 5 stars

Too much advertisements...coming…

Too much advertisements...coming abnormally inbetween the programmes resulted in missing content... Very irritating... Paying to watch stupid advertisements.

26 April 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 5 out of 5 stars

Best customer service

The customer service we got from Mohammad Aseef last year and this year is always great. The service is one of the reasons we are still customer here.

23 April 2024
Unprompted review
Rated 1 out of 5 stars

Do not subscribe or renew YuppTV…

Do not subscribe or renew YuppTV anymore. Once paid no customer care or no support from them. They will only ask more money but no proper response/ support

19 April 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

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